Walser Buick GMC Bloomington - Service Center

Had a rear passenger door not locking sometime. Your very rude inefficient mgr. Said it was repaired. Cost $200.00. Got home problem still existed. Back to dealership...dx. actuator cost would Your very rude inefficient mgr. Said it was repaired. Cost $200.00. Got home problem still existed. Back to dealership...dx. actuator cost would be over$600.00. why was this not dx the first time? Cost $137.00. I said I would need to think about it. Told car was ready to pick up. Picked up car, ran an errand and when I opened rear door guess what? The panel had not been replaced. Back to Walser to get panel put back in place. When I got home I tried door and guess what it NOW DID NOT LOCK AT ALL. It was now after 6 PM so I had to wait over weekend before I got back in to at least have the door locked. I never drive without having doors locked. Mgr. Was not pleasant. More

they did not fix the issues on my truck before giving it back to me still having the same issues. back to me still having the same issues. More

They didn't send a pick up car when they said they would. Didn't answer phones for 3 hours when we tried calling about it. Had to Uber on our dime to go to dealership before they closed after being stuck at Didn't answer phones for 3 hours when we tried calling about it. Had to Uber on our dime to go to dealership before they closed after being stuck at work and had to argue with them to get our car back. Our car. Worst experience ever More

You need a lot of money to have service done at this dealership. $100 oil change is crazy dealership. $100 oil change is crazy More

Poor follow through and poor communication. Did not complete recall on my vehicle but closed out work order saying it was completed. Did not complete recall on my vehicle but closed out work order saying it was completed. More

Friendly quick service. Service desk personnel were courteous and efficient. The technician did the work in a timely manner. Service desk personnel were courteous and efficient. The technician did the work in a timely manner. More

I was happy with my sales guys. Austin and Reed. The actual paperwork final wrap up was painful. Took way too long and the systems in place seemed very antiquated. It was also frus Austin and Reed. The actual paperwork final wrap up was painful. Took way too long and the systems in place seemed very antiquated. It was also frustrating to have the final application for financing take a turn south win one of your employees had the wrong truck information and then they had to redo the financing. They did it for a 2500 versus the 3500 that I actually purchased. 1000 error on license tabs More

I was told a ‘safety check’ was done, but have proof that it was not & info provided to me was false. Scary that my safety was put at risk due to them wanting to take shortcuts and lie to the customer. Sin it was not & info provided to me was false. Scary that my safety was put at risk due to them wanting to take shortcuts and lie to the customer. Since my truck was brought in for a recall of the drivers airbag, I’m concerned about whether this was done or done properly to keep me safe going forward, Since the simple safety checks were not done, or done properly. More

Did a great job everything went well . They kept me informed and it was done in a timely fashion. They kept me informed and it was done in a timely fashion. More

It was frustrating at first but ended ok. Under "Rate People" I never met Management Dept. Jeff Schmidt Under "Rate People" I never met Management Dept. Jeff Schmidt More