Walser Buick GMC Bloomington - Service Center

I am happy with my service advisor, however the service manager has yet to respond to my message left two weeks ago. One month into my new GMC truck, I had a sidewall blow out on the freeway. I was told t manager has yet to respond to my message left two weeks ago. One month into my new GMC truck, I had a sidewall blow out on the freeway. I was told the tire would be sent to GM for inspection and decide whether or not I would be reimbursed $300 for the tire due to manufacturer defect. After reviewing the service report I noticed the tech predetermined the blown tire was due to a road hazard, so much for advocating in an unbiased way with GM of Goodyear! To make things even better, my new tire was only inflated to half the recommended PSI and half that of the other three tires. I’ve been a Walser customer for over 20 years and purchased at least 12 vehicles for my family, this poor experience is a first, but has left a lasting impression. How do you make it right? I’ve held off on contacting GM in hopes that I hear something back. Morgan Toller provided excellent service, my rating is not based on her performance. My invoice stated I should reach out to Alex Shoeberg if I was not completely satisfied. A message back would have been appreciated. More

Great service department who go the extra mile to solve a customers issues whatever it takes! customers issues whatever it takes! More

The staff is always friendly and helpful, and the lead technician is extremely knowledgeable. A+ technician is extremely knowledgeable. A+ More

3 last oil changes car wash was not open. It’s supposed to be free! It’s supposed to be free! More

Very happy with the service I received from Walser GMC Bloomington. I have always had great service. Bloomington. I have always had great service. More

Adam took the time to explain how the pickup ran. He helped set up everything so we didn't have to worry how to do it. Really appreciated it!!! He helped set up everything so we didn't have to worry how to do it. Really appreciated it!!! More

Only place I've gotten good customer service since the "pandemic ". Thanks to all the staff in the service dept. "pandemic ". Thanks to all the staff in the service dept. More

Service was awesome! Everything was covered including the truck rental car. Communication was top notch. Everything was covered including the truck rental car. Communication was top notch. More

Excellent customer care. Was thrilled by the service offered.good people all round.will come back once again Was thrilled by the service offered.good people all round.will come back once again More

Great place to have your truck serviced. Great people in the parts department to work with and order parts and accessories from. Great people in the parts department to work with and order parts and accessories from. More