Walser Buick GMC Bloomington - Service Center

Work is always well done and complete, but a simple oil change appointment has taken anywhere from 1-1/2 to 3 hours ! change appointment has taken anywhere from 1-1/2 to 3 hours ! More

Very bad service. Very bad communication. Even uper management still not know how to communicate. I will never come back to dealership unless I have to.! Very bad communication. Even uper management still not know how to communicate. I will never come back to dealership unless I have to.! More

I have had few issues a times with service Dept. Once I was in for a warranty repair and the tech left with my truck on the lift while I was waiting. The Repairs were a few years ago. Once for an Once I was in for a warranty repair and the tech left with my truck on the lift while I was waiting. The Repairs were a few years ago. Once for another warranty repair and they did not order all the parts needed for the repair it was a simple seat repair and they didn't order the rivets Once for another warranty repair (rear window replacement for defrost not working) the truck went to the body shop for the replacement, and I started to leave after they were done, I got about a mile and my tonneau cover almost flew off, the shop foreman argued that I brought it in this way. More

Walser Buick of Bloomington was easy to schedule my oil change. The estimate time on arrival was accurate. Staff was courteous and efficient. change. The estimate time on arrival was accurate. Staff was courteous and efficient. More

I bring my truck to Kelly for service and he is very thorough on checking to make sure all mechanical parts are in good operating order. thorough on checking to make sure all mechanical parts are in good operating order. More

Friendly staff quick service professional sales people willing to help though out the night to get the job done willing to help though out the night to get the job done More

My vehicle was taken into the shop at the scheduled time. I drove in, did a quick review of the work that was scheduled to be done, handed over the keys, was directed to a nice clean waiting area to work wh I drove in, did a quick review of the work that was scheduled to be done, handed over the keys, was directed to a nice clean waiting area to work while I waited, and was given an estimated completion time. The refreshment area was well stocked and clean as well. The work was completed exactly when they said it would be. I was given a well serviced vehicle when I left and they even washed it for me. I was very happy with the service and wouldn’t settle for less somewhere else. More

Service Advisor Patrick Horvath was friendly, knowledgeable and professional. Service of my vehicle was prompt and completed earlier than the time promised. knowledgeable and professional. Service of my vehicle was prompt and completed earlier than the time promised. More

It took a long time to get the right job done but was worth it because everything got done taken care of Correctly. So I appreciate that. Thank you. worth it because everything got done taken care of Correctly. So I appreciate that. Thank you. More

The work is always done in a timely manner. Coffee is good, popcorn available and waiting room is comfortable Coffee is good, popcorn available and waiting room is comfortable More