Walser Buick GMC Bloomington - Service Center

Staff was very friendly, welcoming and knowledgeable. Extremely clean and efficient. They knew exactly why I was there and who I was when I drove in. They text you a video of what they looked at when Extremely clean and efficient. They knew exactly why I was there and who I was when I drove in. They text you a video of what they looked at when finished and text you when they are done. I went in for an oil change and waited in the facility. More

Very supportive and professional. Good communication. Timely response. Good craftsmanship. Not a fan of the word counter. Good communication. Timely response. Good craftsmanship. Not a fan of the word counter. More

It was excellent service. They go the extra mile and help you avoid unnecessary costs. They go the extra mile and help you avoid unnecessary costs. More

Walser has always taken care of me with my Acadia. They make working with my warranty easy and hands off. Always come back. They make working with my warranty easy and hands off. Always come back. More

Bought an extended warranty ($3000). When I brought the vehicle in because sporadically, the key would not come out of the ignition, the service writer came back to me saying "the techni When I brought the vehicle in because sporadically, the key would not come out of the ignition, the service writer came back to me saying "the technician couldn't duplicate the problem hence we can't submit a claim to CNA" ( warranty company). I was charged $105 only to tell me, repeatedly, that they couldn't duplicate the problem. I asked what I was supposed to do since the issue with the key doesn't happen when I'm near the dealership. Totally unacceptable answer! My thoughts are that the technician should be able to, based on the description of the problem, at least narrow the possibilities to one or 2 potential causes. More

Fast efficient service. Done on time. Good communication and follow up. Would recommend to friends and family. Done on time. Good communication and follow up. Would recommend to friends and family. More

Didn’t rotate tires according to owners manual after I specifically told them to when checking in with service rep. Oil change/rotation took 90 minutes and I had an appointment. specifically told them to when checking in with service rep. Oil change/rotation took 90 minutes and I had an appointment. More

Took immediate control of the problems. When could not repair on day 1, provided transportation home. Returned next day and all was done perfectly. When could not repair on day 1, provided transportation home. Returned next day and all was done perfectly. More

Morgan my service advisor was very professional and experienced. Even though I had to come back 4 times, she was very empathic and understanding the situation it put me in. Normally I would be frustrat experienced. Even though I had to come back 4 times, she was very empathic and understanding the situation it put me in. Normally I would be frustrated, but I felt confident in the process because of Morgan and the additional service members every time I showed up. They treated me with the most upmost respect. More

It was easy to schedule my service once the recall part was available. Used the drop off on Sunday when traffic wasn't rush hour Monday. was available. Used the drop off on Sunday when traffic wasn't rush hour Monday. More