Walser Buick GMC Bloomington - Service Center

Everything went smoothly this time so very good The wait wasn't too long and didn't get pressured into doing repairs that weren't needed wasn't too long and didn't get pressured into doing repairs that weren't needed More

Everything was done in a timely manner. They didn't check the brake fluid and it was real low. They didn't check the brake fluid and it was real low. More

My vehicle went in For a running board issue, and my passenger door came back with a scratch on it, which the dealer has neglected to respond to in a timely manner. My service date was January 5 and to passenger door came back with a scratch on it, which the dealer has neglected to respond to in a timely manner. My service date was January 5 and to this date I am still waiting for Alex some manager there to respond to me as to when my scratch can be fixed. More

Great service as always ! ! Brian took great care of me he is great to work with! Alex the service manager is great as well ! ! Brian took great care of me he is great to work with! Alex the service manager is great as well ! More

He was very thorough, professional and courteous. I would highly recommend Walser GMC. Even had a complimentary cash wash I would highly recommend Walser GMC. Even had a complimentary cash wash More

Good all the way around! Very happy with everyone! I am done with this survey Very happy with everyone! I am done with this survey More

Terrible experience in service department. Would not honor an oil leak warranty claim. Timing cover leaking oil. I was told there is a difference between a “seep” and a leak. Im guessing they Would not honor an oil leak warranty claim. Timing cover leaking oil. I was told there is a difference between a “seep” and a leak. Im guessing they don’t want to fix it because it’s 20 hours of labor out of their own pocket/warranty. On top of this disaster, waited 2.5 hours in waiting area for a “rental” from a rental company when I had requested one from the dealer and was told I would get one. Upon picking up my vehicle which had no work completed on it, I was given back a key fob with a key fob shell that was not mine and completely different than an OEM one. (Even have pictures to prove) and dealership denied any involvement. Also had a 2 month old tire pressure sensor magically go from working to not working in the time of dropping it off and picking it up, they also claimed no fault in that. I have purchased two vehicles from Walser and will not purchase one again from here. More

The communication was excellant! They helped me use the insurance. Which was really needed. Thanks They helped me use the insurance. Which was really needed. Thanks More

Great service experience at Walser Buick GMC. Patrick did a great job with communication. They repaired my truck faster then expected and Kelly did an excellent job performing the repair. Than Patrick did a great job with communication. They repaired my truck faster then expected and Kelly did an excellent job performing the repair. Thank you! More

Our advisor was extremely helpful, knowledgeable and understanding. He helped us work through an issue stemming from another dealership and took the time to get us what we needed. understanding. He helped us work through an issue stemming from another dealership and took the time to get us what we needed. More