Walser Buick GMC Bloomington

when we bought the car it had less than 2,500 miles on it, in two days my husband noticed a small rear leak. they refused to fix it, told us we could return the car or buy the extented warranty. we spen it, in two days my husband noticed a small rear leak. they refused to fix it, told us we could return the car or buy the extented warranty. we spent 20,000 for the car but for a 200 repair they have totally ruined the entire experience and the good will. steer clear, the minute they have your money they will not give you the time of day. More

What a great group of guys to deal with! I'm not a fan of buying a car (it's right up there with a root canal) but Tim and Rob did a great job of NOT putting any high pressure on me and finding what I fan of buying a car (it's right up there with a root canal) but Tim and Rob did a great job of NOT putting any high pressure on me and finding what I wanted . When I was undecided as to which vehicle trim type I wanted, Tim told me I should get what I wanted to and he would help me find it. I had originally spoke with Rob last fall (my husband had purchased a car from him a year prior to that) and he teamed up with Tim to make sure the transaction went smoothly and to my satisfaction. He also walked me thru the final process of paperwork, keeping my time spent waiting to a minimum (another big plus!!). I was walked thru the different nuances of my Terrain and left with a fantastic new car. Tom made the trade in process easy and I was pleasantly surprised at the value he gave me for my car. A GREAT experience and I would highly recommend this dealership and asking for Tim and Rob! More

My wife and I have purchased three used vehicles from this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 ye this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 year 50,000 mile warranty we added to it at the time of purchase. Well worth it, not because the vehicle was bad but because over time (had some miles on it to begin with) expensive things can happen. But because of the stellar service experiences we have had we actually purchased an additional 4 year extended warranty when that warranty ran out. If you want to be treated Fairly, with Respect and pay a reasonable price you can't go wrong with this organization. We even have the Mercury Marque serviced there despite the fact they are a GM dealer. I can't say enough about their work and customer service. Once you have found a great doctor you keep them for life. Try this GM Dealership once and you'll never go anywhere else again. More

Matt Cardenas is awesome! He made me feel comfortable by being professional and attentive. The manager Bob Julian was extremely helpful and made sure I got the best deal on my 2013 Terrain! I am so happy wi being professional and attentive. The manager Bob Julian was extremely helpful and made sure I got the best deal on my 2013 Terrain! I am so happy with my Terrain and I am so happy I chose Walser. I feel confident that any future service (oil changes, car washes) will go well. My experience with Matt Cardenas and Walser is by far the best I have ever had! More

It was a wonderful experience which is usually stressful for me. Zach Palmer was so friendly and very responsive to every question I had..He is definately a "go getter" and came across as very down to earth for me. Zach Palmer was so friendly and very responsive to every question I had..He is definately a "go getter" and came across as very down to earth..I have already recommended this dealership and Zach Palmer to all of my coworkers at Fairview University..Thanks for a great experience.. More

I had the best time buying a car ever at Walser Buick GMC in Bloomington. I was buying a "gently owned" SUV and it was like new, so clean! The guys I dealt with, Dan, Matt and Bob were really knowledgeable a in Bloomington. I was buying a "gently owned" SUV and it was like new, so clean! The guys I dealt with, Dan, Matt and Bob were really knowledgeable about my vehicle and with all the high tech stuff I was a little intimidated until they sat me down and walked me through how everything works. I left feeling so happy about this experience, and being a young working female I wasn't sure what to expect when I went in, I was trusting other happy customers that posted online to be honest. They were!!! Nice, nice, nice experience and I LOVE my SUV and the payment!!! Thanks everyone! More

We have a history of buying cars from Walser and have always had a good experience. Our sales person, Dan Jackson, was excellent in that he was knowledgeable, very straight forward and is an excellent s always had a good experience. Our sales person, Dan Jackson, was excellent in that he was knowledgeable, very straight forward and is an excellent sales representative. We will definitely return to Walser because of their "Walser Way" pricing because it simplifies time spent in buying a vehicle and the trust value is increased. Dan will be contacting us in the next few months about the possibility of buying a Buick Verano for my wife. We appreciate all the service we received. Dave and Elaine Lerdall More

Matt Cardenas was an excellent salesperson. We reviewed vehicles online and found one specific vehicle and submitted an e-mail request to him. He immediately returned our e-mail and also contacted us via vehicles online and found one specific vehicle and submitted an e-mail request to him. He immediately returned our e-mail and also contacted us via telephone. Given our distance 90 miles away and an impending snowstorm, he spoke with his supervisor and allowed us to put down a deposit on the vehicle until we could get to the dealership. He continued to stay in contact with us and had financing in place the day prior to our arrival. When we arrived, the vehicle was ready and after a test drive we were able to complete the sale in 20 minutes. He also followed up after our purchase to ensure our satisfaction. In the future, we will begin our vehicle search with Mr. Cardenas and this Walser dealership. Dr. & Mrs. G., Mora, MN. More

I will never do business with this dealership again. I drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, th drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, the vehicle was filthy...the engine compartment and the whole underbody looked horrible. They ran it through a cheesy car wash while I waited, and called it good! I found out there were several other things wrong with vehicle after getting it home...and they told me it was in excellent condition. I thought the windshield was just dirty (due lack of a good detail job) but it is pitted very badly and will need to be replaced. Now then, when I first talked to them over the phone…I told them I wanted to know the exact amount this vehicle was going cost…with all the fees and everything. I wanted to know the exact amount I would be writing a check for…right down to the dime. I hate surprises and hidden fees and it’s not rocket science to get this information! However, the most important thing is...they demanded that I pay my county sales tax to them! I have bought many vehicles from other states and have never had pay the dealerships MY county sales tax. We here in Kansas pay our sales tax when we tag our vehicle. I was planning on paying the sales tax of $1800.00 out of the proceeds from the sale of my old vehicle. However, this forced me to finance and pay interest on this amount...then have to refinance later after selling my old vehicle. They told me it was "Minnesota State law." What a bunch of BS. Come to find out, it was their own dealership policy...NOT STATE LAW! (their own title clerk told me this). Then, at the last minute...they threw in a bogus charge of $20.00...calling it a "transit tax." And this dealership will NOT negotiate at all. They tried to pacify me my topping off the gas tank before my trip home…which the tank was already 3/4 full. Secondly, I was told the title would be sent to ME as soon as my check cleared. Well, it cleared 3 days later. After two weeks I still had not received my title. I called the contact person (the sales manager Bob Julian told me to call) and spoke with a lady by the name of Monica Bannhofer who handles the title work...she was one of the most rude, condescending, non customer oriented people I have ever dealt with. She informed me that she would NOT send me the title...but send it to my state tag office and tried to tell me she was going to register my vehicle for me...again what a bunch of BS. There was no mention of them sending the title directly to the state tag office when I bought the vehicle. I have a tag office right down the street from me...and I register my OWN vehicle...I don't need them to do it for me!! Now, I have to constantly call the main office everyday to see when my title comes in...take off work early so that I can drive 10 miles across town to pick it up. Then she had the nerve to tell me they undercharged me sales tax!!! I know exactly what my county sales tax is...I have lived here all my life!! Now then, the tag office will not release my title to me until I actually inspect and tag my vehicle. Even my local tag office clerk said this is ridicules that the dealership sent the title directly to them instead of me. BOTTOM LINE HERE...DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU ARE FROM OUT OF STATE. THEY DO NOT KNOW HOW TO HANDLE THE OUT OF STATE TRANSACTIONS!! AND DON'T TRUST THEM IF THEY TELL YOU OVER THE PHONE THAT A VEHICLE IS IN EXCELLENT CONDITION!! I know I will spread the word as much as possible. ****************************************************************************************************************************A follow up!! The tag office finally received my title. Of course I had to take off work to drive 10 miles across town to take care of the registration. However, just as predicted...the clerk that took care of me was totally confused. Walser's supposed "Title Expert" Monica Bannhofer had put a note in the FEDEX package that stated SHE needed to register my vehicle. He couldn't understand why she would put such a note in there since we register our own vehicles. He was also totally confused about why they would send the title and the sales tax directly to them. Well after calling several people to his window...trying to figure out why this dealership did this and what to do...one lady in the whole building was able to figure it out. The conclusion was to just throw away the stupid note she put in the package to start...and let me finish the registration as I was supposed to. However, since Walser made payment directly to the state tag office for my sales tax...it caused further confusion and they had to circumvent the computer system to get it to work. Fortunately, this lady had to deal with another dealership who done something similar. However, the comments going around the whole building amongst the title clerks were anything but nice about Walser GMC! There were several comments made about how ignorant that dealership really is. Again, I strongly recommend not buying from them if you are from out of state. More

Fantastic experience! Knowledgeable sales and service! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks! More