Walser Buick GMC Bloomington

Awesome Experience! No complaints! We just purchased a 2015 GMC Acadia from Hilarie Gibson, and the sales staff and finance team were excellent to deal with. We will definitely be back, We just purchased a 2015 GMC Acadia from Hilarie Gibson, and the sales staff and finance team were excellent to deal with. We will definitely be back, and the warranty options are some of the best we've seen. Thank you again, Hilarie... you guys are great!! More

Scam artists I bought a truck from them roughly 3 months during the winter. They said they put new tires on the tuck which they did but the tires were way to big s I bought a truck from them roughly 3 months during the winter. They said they put new tires on the tuck which they did but the tires were way to big so they rub on my control arms now. None of the wheels were balanced so between 40-50mph it would shake you to death. They also failed to tell me that the fender flares that were on the truck were not put on by the previous owner they were put on at the dealership to cover up the rusted out side of the bed. I wasn't able to test all of the windows during the test drive because they were frozen shut, when the ice melted I went to go test the windows again one of them didn't work. My sunroof leaks. It started leaking diesel right after I bought it that was $3000 to fix. My radiator was clogged had to get a new one. None of my tires had the proper amount of air in them. Had to get new rear shocks because those were leaking too. They didn't even have the common curtesy to reset the oil light when they did the oil change. What kind of business lies to their customers face, they told me they did a 125 point inspection more like a one point inspect, make sure it starts. They were also asking about $1500 more that what the vehicle was worth, they wouldn't even negotiate. I wouldn't recommend this dealership to anyone. I spent $31,000 I expect a little bit more honesty and better service. I met someone that bought a brand new Buick there, his motor blew up with 25,000 miles on it and they gave him hassle when he told them what happened absolutely ridiculous. I have no idea how Walser Buick GMC is still in business. More

Expect Poor Service and an Extremely Pricey Repair Bill I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 months. Recently, my infotainment display unexpectedly experienced malfunctions and has not been able to work properly; it continues displaying a distorted screen with no capability of seeing any display information. The XM radio, FM, and controls are still functional, so it should be evident that the screen or interphase cables are defective. I would also assume that this is a manufacturing defect, which I don't believe a paying customer should be responsible for covering costs. Right? 9AM: I brought my car to the Walser service center and before I could even explain the problem, I was informed that they would charge me $100 for diagnostics. I proceeded in getting my car diagnosed because I was told it would take about an hour to diagnose and, honestly, what other choice did I have? 11AM: Two hours passed and I was finally notified that they were still unsure of the issue and that they were going to have to charge an additional fee of $70 to extend the diagnostics. Again, with very few alternatives, I was forced to continue the tests. At this point, I have spent $170+2hrs of time away from work. I should also add that there were at least 5 Walser employees sitting around taking to each other and clearly not doing anything. 3PM: Six hours passed and I was still waiting for any updates on my car. At this point, I was at work and tried calling Walser to get any updates. The receptionist told me she would have someone from the service deptartment contact me back within 5 minutes. 4PM: Seven hours passed and updates were still pending. At this point, It was an hour of waiting for a phone call from Walser, what should have taken 5 minutes to respond. Luckily, I was finally able to talk to the service manager and was told that they STILL weren't sure on the problem; they narrowed it down to 2 parts. He told me an interphase cable would cost $50 and was still trying to get a quote on the screen. 4:15PM: I received another call Walser, now telling me that the cable was going to cost $335 and could not promise that would resolve the issue. He said if that doesn't work, the screen would likely need to be replaced at a cost of $440. My invoice is now at $945. Fortunately, they dropped the additional diagnostic fee, but my bill was still nearing $1000. This is an estimate I am stuck with from Walser. Other then the additional diagnostic fee, they basically told me that they could not do anything to help. I am passed my manufacturing warranty, so they aren't going to do jack xxxx to help with the cost. They told me there cars can be unpredictable and things like this may not be seen during inspection. They are either conducting poor inspections, lacking preparation for cars to be sold, or there are manufacturing defects in the Chevy infotainment displays. I understand warranties, but I believe an issue like this should be surveyed with more thought on there end. My advice to you is to avoid being roped into buying a vehicle for Walser, because once you sign for a car you will be neglected from Walser on any issues that arise... Even after 3 months. More