Walser Buick GMC Bloomington

When asking questions of the mechanic he rolled his eyes at me. I had my husband go in, in my place in one instance and he was treated very differently than me. I was unsure of why my bill was the amount at me. I had my husband go in, in my place in one instance and he was treated very differently than me. I was unsure of why my bill was the amount it was. This was not received well. Dealership was waiting to hear back from warranty company- dealer did not get back to me- i had to call repeatedly to see the status with the warranty company. Dealer diagnosed areas and requested service from warranty company I was not aware of nor did i initially ask for. Communication is not ideal at this dealership and they will not get our service in the future. More

The sales representative was a very nice and considerate sales person. He never forced us or or caused us. Pause to not move forward with the purchase. sales person. He never forced us or or caused us. Pause to not move forward with the purchase. More

Show for oil change appointment was told you don’t have one! Don’t think I will be back! one! Don’t think I will be back! More

Service center is completely unaware of their clients. Purchased a brand new Denali Sierra and was sold on the extended warranty and was told the dealership would be able to handle all concerns. Brought t Purchased a brand new Denali Sierra and was sold on the extended warranty and was told the dealership would be able to handle all concerns. Brought the vehicle in after a few issues and the dealership could have cared less if I was a client or bought a $60k + vehicle. Tried to charge for services that were covered under the additional warranty Walser sold me. This dealership has no idea how to handle or even know who their customers are. I would never work with this company again. Contacted sales rep. He didn’t care and the GM never returned a call. Buyer beware!! More

Very poor customer service, walk in and the lady at the desk doesn’t greet you at all. I had to call about my vehicle every-time, no one had the respect to call me to update me. I am still waiting on the g desk doesn’t greet you at all. I had to call about my vehicle every-time, no one had the respect to call me to update me. I am still waiting on the general manager to call me back after leaving 4 messages and an over a week later. My truck was mis-diagnosed and I wasn’t refunded More

Service was prompt. A complete job done and a large, clean and comfortable waiting area while I waited. A complete job done and a large, clean and comfortable waiting area while I waited. More

I came in for an oil change and Shannan and Troy gave me fast and great service. Thank you very much. fast and great service. Thank you very much. More

I rated the service a five only to support Shannan, who is sweet and helpful. The actual wait time for the service, 2.5 hours, is unacceptable for an oil change with and appointment. is sweet and helpful. The actual wait time for the service, 2.5 hours, is unacceptable for an oil change with and appointment. More

I like the service given at Walser Honda. The service is quality and the customer care is excellent. My service advisor, Tyler Senne, is very helpful and knowledgeable. The service is quality and the customer care is excellent. My service advisor, Tyler Senne, is very helpful and knowledgeable. More

Reid Henderson was simply fabulous. All collateral support was over the top. Most streamlined processed I have ever experienced. JOB WELL DONE!!! All collateral support was over the top. Most streamlined processed I have ever experienced. JOB WELL DONE!!! More