Walser Buick GMC Bloomington

I dropped my truck off the night before my service appointment, which was scheduled for 8:30 the next morning. I did not hear from anyone in service. I tried callin multiple times with no response. I appointment, which was scheduled for 8:30 the next morning. I did not hear from anyone in service. I tried callin multiple times with no response. I also texted with no response. At the end of the day I had to talk with the sales manager however he had no info other than my truck still hadn’t been looked at. He said he would make sure the service manager called me in the morning. Still received no call. Did receive any detail until mid day when I received a text. Very disappointing communication. More

Oddly enough they were so backed up that, after 90 minutes, they told me I needed to reschedule. Never happened before. But, the woman who handled my case, Morgan, was very professional, apologetic an minutes, they told me I needed to reschedule. Never happened before. But, the woman who handled my case, Morgan, was very professional, apologetic and understood my frustration. I have rescheduled and I’m sure the next time things will go as planned. More

Dealership was clean. People were friendly. They are knowledgeable about the vehicle i was interested in. People were friendly. They are knowledgeable about the vehicle i was interested in. More

Had a distorted windshield in the 2024 Buick Enclave we purchased from Walser June 7 2024 & had very very very difficult time getting it replaced. After MANY phone calls & visits 2 the dealership it was FI purchased from Walser June 7 2024 & had very very very difficult time getting it replaced. After MANY phone calls & visits 2 the dealership it was FINALLY replaced November 18,2024 due to making a direct call to the general manager who was very accommodating! We live 2 hours away & have purchased 7 Enclaves & 2 GMC pickups from Walser. We’ve always had good service until this incident. We drove it almost 6 months under dangerous conditions. More

The vehicle was good, although I did find some frame damage to the underside of the vehicle that was not disclosed. The customer service was poor. We came to the dealership on a Friday. We were ready damage to the underside of the vehicle that was not disclosed. The customer service was poor. We came to the dealership on a Friday. We were ready to purchase a vehicle with funding already arranged and it still took all day to finalize the sale. We waited for a few hours before a salesman was finally able to help us. We told him what we wanted to purchase and he asked if we could come back on Monday to finalize the sale. We told him we were here now and are ready to buy the vehicle now. He responded with, “Well, it’s technically my day off.” It did not seem like there was any motivation to sell the vehicle, which is a stark contrast from any other dealership I have purchased from. I am unlikely to return or refer others. More

They fixed everything that needed to be fixed in a timely manner with awesome customer service manner with awesome customer service More

Always a great experience and you have the greatest hot chocolate! LOL… Rarely have any delays getting an appointment. chocolate! LOL… Rarely have any delays getting an appointment. More

Fantastic! Very easy to work with. Great sales staff. I’d recommend Adam Johnson to anyone looking for a new car. Very easy to work with. Great sales staff. I’d recommend Adam Johnson to anyone looking for a new car. More

Enjoyed the good people we dealt with at Walser's. GM Financial not so much but Austin and Jeff were very helpful GM Financial not so much but Austin and Jeff were very helpful More

Sales guy Cory was really friendly and nice. Answered all my questions in a timely fashion. And didn’t push anything on me! I was Initially frustrated after I bought my truck because I found Answered all my questions in a timely fashion. And didn’t push anything on me! I was Initially frustrated after I bought my truck because I found damage and had an exhaust issue.. BUT my full faith in Walser was restored by Brian Rutscher in service. This guy is outstanding, diligent, and makes sure you know you’re taken care of! Daily updates, open discussion and listened to my inputs. Overall I am very happy! More