Walser Buick GMC Bloomington | Page 3

Very poor customer service. Very poor communication. Very poor follow-up. Very poor product knowledge. I can go on, but these are the basics. Very poor communication. Very poor follow-up. Very poor product knowledge. I can go on, but these are the basics. More

My experience was great Adam made the process very easy an provided all necessary information an provided all necessary information More

The sales process and service was smooth and all sales reps were very helpful. Answered all my questions in a timely manner. reps were very helpful. Answered all my questions in a timely manner. More

Probably one of the smoothest sales processes I have ever had. All the salespeople were great and very accommodating. They worked with me on my timeline and found the truck i was looking for. We will defin had. All the salespeople were great and very accommodating. They worked with me on my timeline and found the truck i was looking for. We will definitely be back when it comes time to purchase again. More

Always awesome to me. Love my Walser. I can always count on them doing the right thing for me. Love my Walser. I can always count on them doing the right thing for me. More

The dealership did a poor job with communication. I had to text call and email to get any information. I ordered an EV truck on October 16th. Every few weeks I had to reach out to them to find out wh I had to text call and email to get any information. I ordered an EV truck on October 16th. Every few weeks I had to reach out to them to find out what was going on. The one bright spot was a sales associate named Erin Yu. Once she was assigned the communication problem improved dramatically. She was the reason that I didn’t cancel my order. I picked up my truck the second week of March. More

Awesome, fantastic customer service. Erin was great. Love, love my car! Bathroom was nice and clean. Erin was great. Love, love my car! Bathroom was nice and clean. More

Getting an oil change with the Service team was just fine. The Sales team, however, was horrible! fine. The Sales team, however, was horrible! More

Walsers service department was great to deal with while my truck was in their shop. Communication was excellent and mechanic was great at explaining the entire process from start to finish! my truck was in their shop. Communication was excellent and mechanic was great at explaining the entire process from start to finish! More

Three weekends ago I went to Walser Buick GMC to test drive a used car for my husband who wasn't in town. Sales guy, Adam Johnson, was very nice and we chatted throughout the test drive. He shook my hand drive a used car for my husband who wasn't in town. Sales guy, Adam Johnson, was very nice and we chatted throughout the test drive. He shook my hand on the way in and out and looked me in the eye when we spoke. The following weekend...on International Women's Day...my husband and I went to the dealership to finish the paperwork and pick up the car. The same sales guy greeted my husband, shook his hand, and spoke to him. Adam didn't even acknowledge that I was there. It wasn't until we finished all the paperwork and my husband was about to head to the car that Adan mentioned something that happened during the test drive and finally looked at me. That was about 20 minutes into the experience. Based on this experience, I can tell you that neither I nor my husband will be doing business with Adam again. This is unacceptable behavior. I was as much a part of the process and decision making as my husband. You need to train your sales department to do better than this. I've shared this information on my Facebook page and none of my female friends will be doing business with you either. I hope you can improve things for future buyers. Thank you for listening. More