Walser Buick GMC Bloomington

Staff was friendly and kept me updated as to what was being done and I was able to get going in about an hour being done and I was able to get going in about an hour More

First, the system would not even allow me to call and schedule an appointment. When the system Auto scheduled my appointment, I called to confirm that my car could be repaired at this appointment. I was schedule an appointment. When the system Auto scheduled my appointment, I called to confirm that my car could be repaired at this appointment. I was reassured yes. When I arrived this was just a drop off time and diagnostics would not even be run on my car until later in the day. Why not just say this is a drop off time not a repair appointment. More

Walser was very helpful and easy to work with. Brian was very communicate throughout the entire process. My only concern was that I moved my appointment to a day when a rental car would be ava Brian was very communicate throughout the entire process. My only concern was that I moved my appointment to a day when a rental car would be available and no rental cars were available upon my arrival. More

They have been fast to get us in when we needed work done on 2 of our vehicles. on 2 of our vehicles. More

Charged me for a check engine light for the 3rd time despite being told it would be comped this time. Could not find the issue again. Was told HVAC control unit was in to be installed. It was not despite being told it would be comped this time. Could not find the issue again. Was told HVAC control unit was in to be installed. It was not in. 0-2 issues solved this visit. More

Up to booking the appointment on-line, my situation appeared to be acknowledged and in the right hands. In the process of drop-off, something was said about needing wind-shield fluid added, I had a li appeared to be acknowledged and in the right hands. In the process of drop-off, something was said about needing wind-shield fluid added, I had a little chuckle to myself, and said the windshield-wiper pump is actually the issue and I’m here for warranty work as well as two open manufacturers recalls. Informed I would be called when the work was finished, no call. I showed up, and left with my vehicle to find out the service work hadn’t even been performed. Then, I was told there wasn’t a loaner available. Only after getting upset was any sort of accommodation made. Unless I have to, won’t be back or do any business with these folks in the future. More

Had taken my truck in for some work that was covered by the Walsercare extended warranty. I can say, that it was completed as advertised. the Walsercare extended warranty. I can say, that it was completed as advertised. More

Friendly, got the job done the first time, finished It by the promised completion time and did quality work. the promised completion time and did quality work. More

Austin was great. He was extremely helpful throughout the entire process. We almost made a last minute decision to switch vehicles even after a purchase agreement was He was extremely helpful throughout the entire process. We almost made a last minute decision to switch vehicles even after a purchase agreement was written up. He went out of his way on his day off to make things right. More

I liked the convivence of working directly with our salesperson. His manager came and sat with us to explain the importance of the review and wanted us to be pleased with our service from Walser. salesperson. His manager came and sat with us to explain the importance of the review and wanted us to be pleased with our service from Walser. More