Walser Buick GMC Bloomington

Wow great service department. Scheduling is easy, on time appointment kept, friendly, informative and done quickly. I felt like the service was above anything I have experienced Scheduling is easy, on time appointment kept, friendly, informative and done quickly. I felt like the service was above anything I have experienced at GMC. I have had only two Yukons and serviced at 5 different dealers due to issues while traveling but only one was major and was still able to drive home with valve springs broken. More

Just well communicated and good follow up He was focused on taking the best of me. on taking the best of me. More

Reid Henderson was absolutely fantastic to work with from start to finish! He was genuinely invested in making sure I was fully informed and satisfied at every turn. start to finish! He was genuinely invested in making sure I was fully informed and satisfied at every turn. More

Brand new vehicle needed repairs. Miscommunication between the salesman and service center delayed the repairs. When service was complete we had to correct over-charges two separate Miscommunication between the salesman and service center delayed the repairs. When service was complete we had to correct over-charges two separate times. Overall, my experience purchasing and servicing vehicles was significantly better at other dealerships. More

Extremely disappointed with this dealership. Had my “new to me” vehicle’s rust repaired (included with deal) and it was done terribly and still has rust. Was told (by one of the reps) they wou Had my “new to me” vehicle’s rust repaired (included with deal) and it was done terribly and still has rust. Was told (by one of the reps) they would probably end up cutting out the metal and clearly that was not done. Told it would take two business days but actually took a week. No biggie, but not having a car with 3 kids was not great to deal with and wish I could have been more prepared or they could have provided me a rental. Minor other things came up along the way which made me concerned if they would actually do a good job correcting the rust. I should have walked away when we waited 1.5 hrs for our appt to buy the vehicle and when customer service was clearly not their top priority. More

WALSER FOLKS ARE VERY NICE AND EASY TO WORK WITH. THIS IS HOW ALL DEALERSHIPS SHOULD DO BUSINESS. VERY PROFESSIONAL THIS IS HOW ALL DEALERSHIPS SHOULD DO BUSINESS. VERY PROFESSIONAL More

Shannon was my Service Advisor and did a great job. She was very professional, kind, efficient, and prompt. Nice to know there a still friendly service people like Shannon to deal with. Thank you. She was very professional, kind, efficient, and prompt. Nice to know there a still friendly service people like Shannon to deal with. Thank you. More

Consistent, attentive, knowledgeable, prompt and timely is what I've experienced from Walser Buick GMC and corporation for over 40 years. And if there's been a manufacturer question, management has always is what I've experienced from Walser Buick GMC and corporation for over 40 years. And if there's been a manufacturer question, management has always been prompt with assisting. More

Brian and the rest of the team are dedicated to making things right by his customer. things right by his customer. More

Several retainer clips missing from under hood from when they removed the front bumper. Not happy. they removed the front bumper. Not happy. More