Wally's Volkswagen of Schenectady
Schenectady, NY
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It was an easy no hassel experience Don from the service department was excellent and a pleasure to work with. He made accommodations for me to get to work easily with no hassles. Don from the service department was excellent and a pleasure to work with. He made accommodations for me to get to work easily with no hassles. More
Joe Mosher: Best Car Salesman of the 21st Century Wonderful experience. The bathrooms (women's, at least) were extremely acceptable, the hand soap smelled of citrus and the sign to not flush feminine Wonderful experience. The bathrooms (women's, at least) were extremely acceptable, the hand soap smelled of citrus and the sign to not flush feminine hygiene products said "please", which I thought was a very polite touch. The music consisted of songs by Ed Sheeran, Lighthouse, The Plain White T's and other songs favorited by prepubescent teenage girls. The staff treated me very kindly, with their matching outfits, matching hyper-helpful attitudes, and their almost identical usage of "oh, your Joe's daughter? Nice to meet you. Listen, if he tries to cheat you on this sale, send him to me, I'll take care of him". Honestly, I could barely tell them apart, but they were very nice. If you're looking to enter into an expensive 3-6 year relationship with an inanimate object, this is the place to do it. 10/10 More
Great service. I went in for two recalls and a check engine light. Don was great at explaining what was going to take place and the plan of communicating the process I went in for two recalls and a check engine light. Don was great at explaining what was going to take place and the plan of communicating the process. There was some delay in delivery of parts, but I was well aware of it all. Unlike most dealerships where you have to call and find out what is going on with your vehicle, Don made sure I was well informed. He would provide a time he was going to call and did. I would recommend service at this dealership. More
Good service The gentleman who helped me with my service appointment was knowledgeable, friendly, and accommodating. The Service was done in a timely fashion. I’m The gentleman who helped me with my service appointment was knowledgeable, friendly, and accommodating. The Service was done in a timely fashion. I’m happy with my service. More
Recall I had to come in for recall work. It went smoothly and Don Mclennan was very friendly and got me in and out in a short time. I had to come in for recall work. It went smoothly and Don Mclennan was very friendly and got me in and out in a short time. More
I was totally impressed with the staff and their expertise Don McLellan was awesome He went out of his way to explain things to me and to assist me with questions I had He did exactly what he said he would Don McLellan was awesome He went out of his way to explain things to me and to assist me with questions I had He did exactly what he said he would by calling me as soon as my car was ready, knowing I had other appointments that day, and ensures I’d have my car back in plenty of time This gentleman is truly an asset to the Fucillo team! This vehicle is my 3rd purchased from Fucillo and will surely not be my last This team of individuals shows that the old idea of “ a car salesmen” does not apply From purchase to service, your people are superior Thank you😊 Glen Elaine Ward More
I got my car in and they took care of me in a matter of minu I have been dealing with this Dealership for quite sometime and they been pretty fair on their business hand, just purchased another great vehicle als I have been dealing with this Dealership for quite sometime and they been pretty fair on their business hand, just purchased another great vehicle also. More
Great Customer Service and Work I have been going to Fuccillo to have my VW Jetta serviced after I bought it from them. I thought like everyone else at first that I would not be abl I have been going to Fuccillo to have my VW Jetta serviced after I bought it from them. I thought like everyone else at first that I would not be able to afford any service from a dealer but I found just the opposite. I have only had oil changes and tire rotation but their prices are lower than most oil and lube places. I feel a bit more comfortable having my VW service by a VW dealer. Their customer service is great (and funny). The people there love to have a good time. Great Experiences! More
Emission recall Courteous salesman, the work on my car was done in a timely manner, I also asked for the mechanic to check a squeak on driver side door, was taken car Courteous salesman, the work on my car was done in a timely manner, I also asked for the mechanic to check a squeak on driver side door, was taken care of. More
Emissions recall I purchased my 2014 GSR Beetle from Fucillo VW and recently had an emissions recall. The customer service team is top notch. The entire staff is alway I purchased my 2014 GSR Beetle from Fucillo VW and recently had an emissions recall. The customer service team is top notch. The entire staff is always very courteous and helpful. Very pleasant to do business with, always! Mary More