Wally's Volkswagen of Schenectady

Great people I always appreciate how professional and kind the service advisors are. I've never experienced less than excellent customer service there. They go abo I always appreciate how professional and kind the service advisors are. I've never experienced less than excellent customer service there. They go above and beyond. Thank you! More

Service Dept. Awesome Service Department. Staff was the Best. Very receptive and quick response. Easy to work with and felt very confident with their knowledge a Awesome Service Department. Staff was the Best. Very receptive and quick response. Easy to work with and felt very confident with their knowledge and expertise. More

They Make It Easy Each time I've worked with Fuccillo Service Department, I'm treated like a family member, service is timely and no matter who I work with I drive away Each time I've worked with Fuccillo Service Department, I'm treated like a family member, service is timely and no matter who I work with I drive away a happy customer! I'm so glad I purchased the maintenance plan when IO bought my Passat as I now have peace of mind that my car is taken care of and the process is hassle free. More

Very satisfied. We shopped around and found the prices to be the best. That added to the service we received over the phone, we decided to drive 2 1/2 hours to purcha We shopped around and found the prices to be the best. That added to the service we received over the phone, we decided to drive 2 1/2 hours to purchase our car. The in-person service was great as well and left us very satisfied with our purchase. More

Personalized customer service Angel Castro is an amazing person. He went above and beyond to help me get my used Hyundai Tucson 2016 model. Indeed, he is really an angel. Thank you Angel Castro is an amazing person. He went above and beyond to help me get my used Hyundai Tucson 2016 model. Indeed, he is really an angel. Thank you Angel. More

Competent The entire sales experience was fine. We dislike the upsell after the sale for products/services with unclear descriptions and uncertain needs like wh The entire sales experience was fine. We dislike the upsell after the sale for products/services with unclear descriptions and uncertain needs like what does the manufacturer recommend for service. More

Service 40000 mike The ala carte menu for pricing is a welcome addition, to pick and choose above and beyond the owner's manual recommendation. Some of the items on t The ala carte menu for pricing is a welcome addition, to pick and choose above and beyond the owner's manual recommendation. Some of the items on the manufacturer service recommendations, I am able to perform and save some money. The service department didnt have a problem and explained the costs in depth. They didn't do that before. Also, staff attitude is improved in being located in a new facility. Which, the btw us nicely done. Too comfortable, I fell asleep while waiting. More

Too quick to be real I spent 7 days trying to get my car paperwork done, which takes only a day or two (all this was without Emanuel). Then he (Emanuel) stepped in and fin I spent 7 days trying to get my car paperwork done, which takes only a day or two (all this was without Emanuel). Then he (Emanuel) stepped in and finished it all in a single day. This man is a godsend. I recommend him 100% More

Excellent service LOVE the new space. Very customer friendly. Service particulars were great. Fast. Pleasant. Polite. Facility was very clean. Wish there was a better LOVE the new space. Very customer friendly. Service particulars were great. Fast. Pleasant. Polite. Facility was very clean. Wish there was a better selection of coffees tho. Hint: Starbucks Kcups 😎 More

Good experience They did a great job working with me to get me what I wanted in a vehicle and helped get me out of my lease early with my prior car. Very happy with m They did a great job working with me to get me what I wanted in a vehicle and helped get me out of my lease early with my prior car. Very happy with my VW Tiguan, would recommend this car to anyone! More