Wally's Volkswagen of Schenectady

Excellent customer service I had Don Mclennon help me with a couple issue s I had with my VW cc and he went above and beyond to get my car fixed and working properly again.....a I had Don Mclennon help me with a couple issue s I had with my VW cc and he went above and beyond to get my car fixed and working properly again.....and he followed up with me after....the man is a customer service legend and I can't sing his praise's enough.....I have dealt with him and the staff before with two of our vehicles and fucillo VW service is top notch!!! More

Good service Th service was great and at no time did I have any sales person come up to me and try to sell me anything, which I’d typically love, but I’m kind of i Th service was great and at no time did I have any sales person come up to me and try to sell me anything, which I’d typically love, but I’m kind of in the market. It wouldn’t hurt to have a salesman introduce themselves to customers having service work done, but this is probably a decision made at a very high level. Anyway, the repairs were done timely, Donnie was great, especially for a Saturday morning, and the restrooms are amazing. The only thing I was hoping for was a free wash, it didn’t happen, but that’s ok. More

2013 CC Recall service Stopped in to have drivers side air bag and fuel pump control module repaired. Service was completed in under 1.5 hours. Friendly staff and clean/mode Stopped in to have drivers side air bag and fuel pump control module repaired. Service was completed in under 1.5 hours. Friendly staff and clean/modern accommodations and dealership. More

Great customer service The experience was very professional and friendly. Great customer service. Staff are always willing and quick to help. They make sure your needs are m The experience was very professional and friendly. Great customer service. Staff are always willing and quick to help. They make sure your needs are met. More

Justin Clark very helpful Purchased a 2019 VW Jetta I dealt with Justin Clark he was very helpful and polite. He did everything he could to make the deal go as smoothly as po Purchased a 2019 VW Jetta I dealt with Justin Clark he was very helpful and polite. He did everything he could to make the deal go as smoothly as possible. All around it was a great experience. I would recommend speaking with Justin if you are looking for a VW. More

Excellent Always great experience; appointments available on short notice, reasonable wait time, free WiFi, and nice staff offering coupons. The new building is Always great experience; appointments available on short notice, reasonable wait time, free WiFi, and nice staff offering coupons. The new building is nice too; congratulations! More

Mileage service I was able to quickly schedule an appointment at my convenience, received same day service, was offered readily available professional transport to an I was able to quickly schedule an appointment at my convenience, received same day service, was offered readily available professional transport to and from work and enjoyed no wait time upon arrival or check out. The service is priced high in comparison and is the only reason I consider other options when caring for my vehicle. I utilize this service center only 10% of all service needs. More

Recall Had an appointment @ 4 to bring my jetta in for a recall appointment.I tallked to don for a bit,asked/answered a few questions.I was out the door unde Had an appointment @ 4 to bring my jetta in for a recall appointment.I tallked to don for a bit,asked/answered a few questions.I was out the door under an hour... More

Service experience Service was good. The only issue I had was they kept calling me by the wrong name and they always do that even though I corrected them. Service was good. The only issue I had was they kept calling me by the wrong name and they always do that even though I corrected them. More

Scheduled oil change - Don was great I arrived for my appointment and had my elderly parents with me. It was blustery cold outside so I left them in the car while I checked in. Don was I arrived for my appointment and had my elderly parents with me. It was blustery cold outside so I left them in the car while I checked in. Don was kind enough to have me pull into the new garage bay and have my parents get out of the car in a warm space free of ice and snow. He was polite and professional throughout the process. Upon leaving he had my car pulled into the bay where my parents could get in again without be exposed to the blustery winds and slipper ice. Thanks for being a kind human Don! More