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Wally's Volkswagen of Schenectady
Schenectady, NY
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,221 reviews
September 19, 2019
Oil change Friendly, professional, and efficient servcie with a smile. He also Arranged Lyft service for me to get to work and that was very much appreciated. Friendly, professional, and efficient servcie with a smile. He also Arranged Lyft service for me to get to work and that was very much appreciated. More
by sekie
Verified CustomerEmployees Worked With
Dustin Sweet
September 18, 2019
Good but long wait I was there 10 days before and was told everything was fine after service and checking electronics. One week later car wouldn't start again. Waited qu I was there 10 days before and was told everything was fine after service and checking electronics. One week later car wouldn't start again. Waited quite a while to be told I just needed a new battery. Dustin was great! However it seemed like you needed more staff at the service desk. More
by CMARCELLA2
Employees Worked With
Dustin Sweet
September 18, 2019
Joseph Great staff professional and great customer service go out of there way to help you. Great finance manger and salesman wouldn't go any where else. Great staff professional and great customer service go out of there way to help you. Great finance manger and salesman wouldn't go any where else. More
by SALMUSUMECI.19
Employees Worked With
Chad Ramlal
September 17, 2019
They never call you back! I used to love Fuccillo's but at this point I am furious with their lack of communication. It took a few weeks to even get ahold of anyone to have my I used to love Fuccillo's but at this point I am furious with their lack of communication. It took a few weeks to even get ahold of anyone to have my car serviced, even if you leave messages, nothing! After having my car serviced I needed a few things done to it and was told I had to wait until Monday to call to see if my warranty covered the issues with my car. Monday I call and was told someone in the service department would call back. Nothing! So I call on Tuesday morning and expressed my frustrations with the fact NO ONE CALLS ME BACK and was told the service manager would call me right away and NOTHING! I call in the afternoon to speak to the service manager and he would call me back later on. Big surprise, he didnt! How can you run a business when you don't call your clients back! More
by ALECIAPREVOST1986
Employees Worked With
Dustin Sweet
September 15, 2019
Go somewhere else I don't even know where to start. I took my car in for warranty work. I guess that was my first mistake. It took almost a month to get my parts ordere I don't even know where to start. I took my car in for warranty work. I guess that was my first mistake. It took almost a month to get my parts ordered and in stock. In that time, my service manager left the company. I guess when this happens, the customers that they are helping get forgotten. Nobody called me for an update, or to tell me that my parts arrived. We are over a month since I first bought my car in for service. I scheduled my appointment. They had my car for 2 full days. In that time, they managed to do nothing to it. I mean zero. I'm still not convinced that they actually drove it into the garage. They tell me that since the previous service manager either 'lost or threw away' my paperwork, they cannot fix my car under warranty. They did offer to do it, at my expense. Oh, did I mention that they called me one minute after they closed, on the second day, to give me the good news? I was informed that I need to drive my unsafe car a little longer, so that the problem can come back. Then, I can bring it back in, and they can try to scan it again for codes that will allow the work to be performed. Why is it my fault that you didn't save this information the first time? Do not go here for anything. It would be a HUGE mistake. More
by KD
Employees Worked With
Donny, Dustin Sweet
September 14, 2019
Very Satisfied Giving Chad 5 stars. He was extremely patient and so was I. Insuring if I was going to leave with a vehicle, knowing my situation. Chad and his finan Giving Chad 5 stars. He was extremely patient and so was I. Insuring if I was going to leave with a vehicle, knowing my situation. Chad and his finance manager did a great job and highly impressed seeing how I put myself in a little rut.. I’ve been with vw since 2013, i always lease a vehicle up until now. Now I’m a owner! I love their vehicles and the people that work there. They gave me great advice. Hopefully in a year I can walk in and refinance. They also gave me hope. Extremely satisfied! Thanks Chad & VW! More
by MARCELLA.MARIANI
Employees Worked With
Chad Ramlal, Shawn Alashaquar
September 10, 2019
Excellent Experience Jwira was such a pleasure to work with. He made the whole process from start to finish simple and enjoyable. I highly recommend visiting Fuccillo Vol Jwira was such a pleasure to work with. He made the whole process from start to finish simple and enjoyable. I highly recommend visiting Fuccillo Volkswagen if you are in need of a new car. More
by Cait M
Employees Worked With
Mike Kerwin, Jwira Williams, Shawn Alashaquar
September 10, 2019
Recent visit to VW Fuccillo, Schenectady NY The GM of VW Fuccillo, Jason Mueller and the Service Manager, Jason Hoyt took care of one of my car issues in a professional and courteous way. They p The GM of VW Fuccillo, Jason Mueller and the Service Manager, Jason Hoyt took care of one of my car issues in a professional and courteous way. They provided excellent customer service. More
by mgrickenbacher
Employees Worked With
Jason Hoyt, Jason Mueller, Danielle Varricchio
September 09, 2019
Easy! Bill was a great help and very nice to work with. I would recommend anyone to go visit him at the dealership and have him set you up with a car. The d Bill was a great help and very nice to work with. I would recommend anyone to go visit him at the dealership and have him set you up with a car. The dealership itself was very nice inside and all employees I came into contact with were as well. More
by Dkshultis
Employees Worked With
Bill Watson
September 09, 2019
My 6th VW William Watson has been my salesman for years. I will not buy from anyone else! We are not easy customers and his patience with us is amazing! We lo William Watson has been my salesman for years. I will not buy from anyone else! We are not easy customers and his patience with us is amazing! We love Fucillio and William. Thank you again for another seamless purchase! More
by jodi2572
Employees Worked With
Bill Watson, Shawn Alashaquar
