Wally's Volkswagen of Schenectady

Recall Visit, micro switch Very reasonable, made my appointment first thing in the morning due to work considerations. They also provided a video from my service Tech on complet Very reasonable, made my appointment first thing in the morning due to work considerations. They also provided a video from my service Tech on completion. More

TDI Warranty Service Went in to have TDI diagnosed, was pleasantly surprised to find they had resolved the issue with parts in stock. Covered under warranty. Phone conv Went in to have TDI diagnosed, was pleasantly surprised to find they had resolved the issue with parts in stock. Covered under warranty. Phone conversations were a little rocky when setting up appointment. Curtis made it right at time of appointment. Thanks Curtis for your help. Dustin was very pleasant at time of pick up and on telephone. More

Love my new car Big thank you to Terry, Chad, and Bill at Fuccillo Volkswagen of Schenectady for getting me in my great new car!! Buying a new car can be very stressf Big thank you to Terry, Chad, and Bill at Fuccillo Volkswagen of Schenectady for getting me in my great new car!! Buying a new car can be very stressful. They were so helpful in helping me get what I wanted in a car and handling all the finances and paperwork to have me leave that day in my new car I love!! More

Not very pleased Called and had mix messages if the repair was going to be covered by my warranty or not. Which lead me to believe they wanted money from me and the ve Called and had mix messages if the repair was going to be covered by my warranty or not. Which lead me to believe they wanted money from me and the vehicle manufacturer. It took several phone calls and three weeks to have the repair completed. If that is how your service department treated me, I would never make a purchase from your dealership! The only bright side was Jessica when she called to let me know to pick up my vehicle. More

Relaxed and good customer service Dustin, customer service technician, was very respectful and accommodating. Discussed and reviewed all work that was going to be done . Dustin is a ve Dustin, customer service technician, was very respectful and accommodating. Discussed and reviewed all work that was going to be done . Dustin is a very professional associate. Felt accomplished when I left! More

Great service beyond the call of duty Due to the efforts of your awesome (and very friendly) Service Manager, VW of America covered 75% of the cost of repairing my driver's seat and heatin Due to the efforts of your awesome (and very friendly) Service Manager, VW of America covered 75% of the cost of repairing my driver's seat and heating element even though the latter was out ion warranty. She is a proactive advocate for your customers and one if the main reasons I will purchase mt next VW from Fuccillo. More

Recall Review I have recently visited for recall service on my VW Passat 2012. Mark is very friendly and helped in checking previous service records and recommended I have recently visited for recall service on my VW Passat 2012. Mark is very friendly and helped in checking previous service records and recommended services on my vehicle. The service is excellent and fast. More

good car, good price They had a car with exactly the features I wanted and buying it was hassle-free. It takes two more words to say "Great place!" They had a car with exactly the features I wanted and buying it was hassle-free. It takes two more words to say "Great place!" More

BEWARE OF NEW VW LEMONS FROM THIS DEALER WE LEASED A BRAND NEW VW TIGUAN FROM THIS DEALER ON OCTOBER 27TH, 2019. THE BRAND NEW TIGUAN TURNED OUT TO BE A LEMON. IT STARTED STALLING ON DAY 1. T WE LEASED A BRAND NEW VW TIGUAN FROM THIS DEALER ON OCTOBER 27TH, 2019. THE BRAND NEW TIGUAN TURNED OUT TO BE A LEMON. IT STARTED STALLING ON DAY 1. TOOK IT MULTIPLE TIME TO THE DEALER. SAID THERE WAS NO PROBLEM. DROVE IT TO CHICAGO ON NOVEMBER 2, ALMOST GOT KILLED ON INTERSTATE 90. SOMEHOW MANAGED TO TAKE IT TO VOLKSWAGEN DEALER AT PERRYSBURG OHIO. TODAY IS DECEMBER 17, 2019 AND WE STILL HAVE NOT RECEIVED THE CAR BACK NOR DID WE GET ANY SATISFACTORY RESPONSE FROM EITHER THE DEALER OF VOLKSWAGEN CORPORATE. THERE WERE MULTIPLE THINGS WRONG WITH E NEW CAR - A TRUE LEMON!!! IN THE MEAN TIME WE HAVE ALREADY MADE TWO PAYMENTS WITHOUT HAVING A CAR. I WOULD NEVER RECOMMEND THIS DEALER NOR VOLKSWAGEN TO ANYBODY.. PLEASE BE AWARE OF NEW LEMONS FROM VOLKSWAGEN OF AMERICA!! More

Jenn, Destiny, and Dustin were all very helpful A lot of times car dealerships treat you like you are a retail customer and get finished with you quickly so they can go on to the next customer...thi A lot of times car dealerships treat you like you are a retail customer and get finished with you quickly so they can go on to the next customer...this is not the way it is here ar Fucillo Volkswagen. Every one of the people I met there was very friendly and service oriented. They all took the time to listen to my concerns and to write things down so it would get done properly and not overlooked. They also made sure that my repair was covered by warranty. The loaner was a nice clean new VW Atlas not a stripped down model. The repair was done right and during the process I was made aware by phone of their progress. I feel that the service was great, the work was compeleted in a satisfactory time frame and the follow up was good too....thanks every one there that I met .... More