Wally's Volkswagen of Schenectady

I ditched the dealer we bought our VW from because I did not like the attitude I received from their service dept. Called Fuccillo and got set up with an appt. They were much nicer to deal with. They got m not like the attitude I received from their service dept. Called Fuccillo and got set up with an appt. They were much nicer to deal with. They got my car in and assessed in a timely manner. They pointed out some other potential issues but there was no up-sell pressure. Travis, the advisor and Christian, the tech were both great. Case is not closed as they had to order the part, but hopefully this continues the way it started. More

Had my 2017 Passat serviced, very good experience. The dealership is great, very friendly staff with excellent service. Travis, my service rep, was was very friendly and easy to talk to and knows his j The dealership is great, very friendly staff with excellent service. Travis, my service rep, was was very friendly and easy to talk to and knows his job very well. More

Always excellent service. I prefer to have all my VW service needs done at the dealership, including oil changes and NYS Inspection. They’ve never disappointed me. service needs done at the dealership, including oil changes and NYS Inspection. They’ve never disappointed me. More

Nice facility, easy to work with staff, was there on Sunday and there were busy, I always feel comfortable while I wait and the very attentive crew made sure I was, t y Sunday and there were busy, I always feel comfortable while I wait and the very attentive crew made sure I was, t y More

Great service. Very helpful worked with my credit and fount a Car that suited me best. I Would recommend this dealer 100% great crevice I’m happy fount a Car that suited me best. I Would recommend this dealer 100% great crevice I’m happy More

When we bought a new car in 2017, the finance person at the time misrepresented a maintenance warranty that required us to get service from this dealership. We live out of state and were told it would work the time misrepresented a maintenance warranty that required us to get service from this dealership. We live out of state and were told it would work at other dealerships, but it didn’t. The current management claims that there’s nothing they can do to rectify the fact that we were flat out lied to. When I returned to the dealership for a service and to cancel the warranty (because we were required to cancel in person) the service department returned the car to me after the service and it reeked of diesel fuel inside. They neglected to clean the puddle of fuel off the drivers floor mat that came from the service technicians feet, did not perform a complimentary wash of the exterior, and couldn’t even get around to applying a simple sticker to the windshield indicating the vehicle’s next scheduled maintenance mileage. The only person I encountered who did a satisfactory job, was the service writer. Moody Ashkar, Anthony Montesano, and the rest of the management seem to have no concern whatsoever about their employer’s misrepresentation of warranty products. Oh, and good luck trying to communicate with them over the phone if you need anything. Moody is apparently “in a meeting” 8-9 hours per day. More

i came to get an oil change because the dealer where I bought my car couldn’t get me in. I was able to easily book an appointment online with fucillo and get a time that worked for my busy schedule. Staff bought my car couldn’t get me in. I was able to easily book an appointment online with fucillo and get a time that worked for my busy schedule. Staff was friendly and attentive. More

Mike Kerwin is First Class Rep of Fuccillo It was an instant friendship and awesome, friendly, personable, helpful salesman. I would recommend and encourage anyone to reach out to Mike. I wou It was an instant friendship and awesome, friendly, personable, helpful salesman. I would recommend and encourage anyone to reach out to Mike. I would Mike to my own mother. More

Great service, friendly and knowledgeable.They were both Great service, friendly and knowledgeable. They were both very helpful in helping me make my decision on my car purchase. Awesome car and experience Great service, friendly and knowledgeable. They were both very helpful in helping me make my decision on my car purchase. Awesome car and experience! Thank you More

Have had to bring my vehicle back 4 times and will have to again for fifth time to get warranty items fixed. Asked for quote on new rim and still waiting. Very inconvenient, service that is performed isn’t to again for fifth time to get warranty items fixed. Asked for quote on new rim and still waiting. Very inconvenient, service that is performed isn’t followed up to make sure it is working. More