Wally's Volkswagen of Schenectady

Shawn was very accommodating throughout the complete process of my 2019 Arteon purchase. He treats a customer like they are the only customer he ever had!! process of my 2019 Arteon purchase. He treats a customer like they are the only customer he ever had!! More

Stephen did real nice! thanks pal! twenty five word minimum. thank you thank you thank you thank you thank you thank you twenty five words minimum. thank you thank you thank you thank you thank you thank you twenty five words More

Jennifer was very proactive about just what service needed to be completed, shared the complete costs for all options and demonstrated great patience with two very busy people. In the usual fashion it needed to be completed, shared the complete costs for all options and demonstrated great patience with two very busy people. In the usual fashion it was a very positive experience. More

The service manager at Fuccillo VW, Jennifer Periard, and Fuccillo management went above and beyond anything I could have expected to resolve a problem with my new VW. I purchased a brand new 2019 Beetle SE Fuccillo management went above and beyond anything I could have expected to resolve a problem with my new VW. I purchased a brand new 2019 Beetle SE from a dealer in Massachusetts because there were none available locally. In driving the car home, I noticed a thumping and vibration. I immediately scheduled a service appointment at Fuccillo VW to determine the cause of the problem. After running tests on the car, Jennifer reported to me that all four tires had been irreparably damaged because the car had been allowed to sit on cold pavement in freezing temperatures without regularly moving it. I asked her to send the test results to the dealership in Massachusetts. When I phoned the service manager there, he disavowed any responsibility for the damage to the tires and concluded that my only option was to contact the the tire manufacturer. Jennifer offered to contact the tire manufacturer on my behalf. The manufacturer said that the dealership’s actions had caused the problem and they were not responsible. At that point my only option was to pay for four new tires, pay to have them mounted and balanced and then file a claim under the lemon law with the state of Massachusetts. Once again, Jennifer Periard came to my aid and said she would approach Fuccillo management to see if they would be willing to replace the tires. To my amazement, they agreed and I just had all four tires replaced, balanced and mounted at no charge to me!! The car drives beautifully. I was blown away by the caring, dedication to quality, and commitment to their products that was demonstrated by the Fuccillo VW team!! More

Chad was professional and very knowledgeable about all the products and services the dealership had. He was great to work with, I would highly recommend Chad for all your car needs. the products and services the dealership had. He was great to work with, I would highly recommend Chad for all your car needs. More

Bill was a great sales person. Highly recommend The dealership as they made everything go smoothly. At times services were slow but overall car and experience was great. dealership as they made everything go smoothly. At times services were slow but overall car and experience was great. More

From beginning to end, the experience was amazing. This is the second vehicle I have purchased from Fuccillo Volswagon of Schenectady and not only did I get the vehicle I wanted, but they also made me feel is the second vehicle I have purchased from Fuccillo Volswagon of Schenectady and not only did I get the vehicle I wanted, but they also made me feel like a valued customer. The experience was HUGE! More

After a few unpleasant experiences at other local Volkswagen dealerships, we were overjoyed at the customer service at Fuccillo Volkswagen. Our salesman, Shawn Maxwell provided the best customer expe Volkswagen dealerships, we were overjoyed at the customer service at Fuccillo Volkswagen. Our salesman, Shawn Maxwell provided the best customer experience we have ever had. He really went out of his way to answer every question and even came in on his day off to make sure we were all set with our vehicle. I cannot stress enough how happy we are with Shawn and the team at Fuccillo Volkswagen. We love our new Tiguan and will be Fuccillo Customers from now on. More

Geez, if you wanna feel HUGE!, then get over to Fuccillo VW and ask for Shawn Maxwell!!!.. Great Guy, very polite and friendly. Told him exactly what I was looking for and could afford and he was spot on. C VW and ask for Shawn Maxwell!!!.. Great Guy, very polite and friendly. Told him exactly what I was looking for and could afford and he was spot on. Couldn't be happier. Thank you Shawn Maxwell. Not only for the car but your service to our country!!.. More

Unable and unwilling to address an issue with a recently purchased vehicle. Overcharged for labor. Did not follow-up on part ordered. Terrible customer service. purchased vehicle. Overcharged for labor. Did not follow-up on part ordered. Terrible customer service. More