Wally's Volkswagen of Schenectady

Dreams come true!! I came here to search for my dream car. I was greeted by Manny at the entrance and he helped me right away!! I told him what I wanted and he brought o I came here to search for my dream car. I was greeted by Manny at the entrance and he helped me right away!! I told him what I wanted and he brought out a car for me to try. We test drove and I instantly fell in love with it. It was a Beetle. When we got back to the lot, I saw an orange convertible beetle. My dream car has always been a 1969 orange beetle convertible. I told Manny I needed that car. And he delivered. Him and his trainee were so amazing. They were the nicest salespeople I’ve ever met and helped me make my dream come true! I got the car and it was all thanks you Manny. Best decision ever. Thanks Manny. Hope to see you again! More

Positive Experience overall I was not very excited to be car shopping after an accident. I went for a test drive having not liked any other car I tried. Rob was a great salesman, I was not very excited to be car shopping after an accident. I went for a test drive having not liked any other car I tried. Rob was a great salesman, not pushy, but still full of information about the car and the process. I'm very happy with my vehicle, the CPO from VW, and the service I received. More

Above and Beyond Due to my current credit situation, I was having a hard time getting financed. Paul Rifenburgh assured me that VW had numerous lenders and that I cou Due to my current credit situation, I was having a hard time getting financed. Paul Rifenburgh assured me that VW had numerous lenders and that I could get financing if we acted now. Seeing as I had heard this from other dealers and the deals fell through, I had doubts. I also had some personal reasons for not deciding right at that moment. With Paul sensing that I was leaving, he still gave me some advice on how to best improve my situation. More of a person to person talk about what other options would be best for me should I not go with Fuccillo. Leaving Fuccillo was a bad decision. I tried small lots, big lots, and everything in between. All the deals fell through. I came back to Fuccillo and spoke to Paul. My credit score had dropped by 80 points in just 1 week due to all the other dealers I had visited. Paul was now not so sure about financing, but assured me that if anyone could do it, it would be him. A day later, he called me back and had good news for me. I was financed. Was it the deals I use to get when my score was above 700? No. However, I knew this going in. The payment was right, and the car, immaculate. I met with Kevin Patel in finance, and once again had a great experience. He's very methodical and made no unrealistic promises and only showed me worst case monthly payments as there was some questions with the registration. In the end, my payment was $50 a month less than his worst case estimate. After taking possession of the vehicle, I had an small issue with the brakes. Don Mclennan assured me that all would be OK. Less than 24 hours later, I was back in my vehicle and it drove better than ever. Don and his team made every effort to insure my safety first, and my satisfaction. One thing I noticed about the vehicles at Fuccillo VW, is the used vehicles are clean, and with MINIMAL scratches, if any. Most people think I purchased new. Again, great service by a great team. More

Perfect Literally no one would finance me but these guys. It was the best price for the the same car in the area. Really professional service. Literally no one would finance me but these guys. It was the best price for the the same car in the area. Really professional service. More

A New Start I came with the intention of looking, knowing I'd need to choose soon, but ended with money down towards a new car that same day. Our associate Bill I came with the intention of looking, knowing I'd need to choose soon, but ended with money down towards a new car that same day. Our associate Bill was very accommodating and spent the time help me and my father get the facts we needed so I could feel comfortable buying my first car. He and his team worked together to make sure I had a favorable deal swiftly and helped me understand what it meant for a first time buyer. A very fair deal and very good customer service by a trained professional. More

Fill the candy please When I arrived at fuccillo, I never thought I could have such a delightful experience. Although most of the quarter candy machines were empty, there w When I arrived at fuccillo, I never thought I could have such a delightful experience. Although most of the quarter candy machines were empty, there were still a few mike and Ike’s and I really enjoy those. The free coffee was mediocre at best but it was free so that’s a plus. If I were to go back, I would definitely bring my own candy and coffee, if they allow that sort of thing. The service was pretty good too. Bill deserves a raise. More

Great car buying experience! We went to test drive a new 2018 Tiguan and was greeted by Beatriz who explained the different trim levels and went over the vehicle and sent us out f We went to test drive a new 2018 Tiguan and was greeted by Beatriz who explained the different trim levels and went over the vehicle and sent us out for a test drive. We really liked the no pressure atmosphere. They didn’t have the exact color and interior we wanted in stock but was able to locate it and we took ownership less than a week later. We found it very easy to deal with everyone from the sales agent to finance. More

Kept his cool Very patient and helpful went above and beyond to the point his own boss was getting upset manny was very helpful and did the right thing for me and I Very patient and helpful went above and beyond to the point his own boss was getting upset manny was very helpful and did the right thing for me and I look forward to buy all my future cars from him More

Lucky Guy I had a long list of reasons to no longer be a VW customer but all of those problems resided with the corporate folks in Michigan. Every single perso I had a long list of reasons to no longer be a VW customer but all of those problems resided with the corporate folks in Michigan. Every single person that we have had the good fortune to deal with at Fuccillo Volkswagen has done everything possible to ensure a great experience. Josh Masiglia and his Service crew are first-rate, customer-centered and entirely committed to problem-solving. It is because of the many months of persistent, positive, patient work by Josh and his team that I endeavored to stay a Fuccillo customer. Josh brought me to Mike Kerwin after our problems with the VW corporate folks were resolved. Just like all of the other things Josh did right, having Mike work with us was the perfect move. Flexible and focused on what the customer needs, Mike shares his broad knowledge of the product and the process in a meaningful way. The customer is permitted to dictate the pace and scope of the considerations. Mike makes it clear from the beginning that not every customer has always enjoyed a great car-buying experience and that he wants yours to go the way you want. And thus, I'm a lucky guy. All of the disappointment and aggravation of our vehicle buyback in the TDI settlement could have soured me on a return to Fuccillo but the personal efforts of so many convinced me that I was in the right place. I landed a great deal on a great car and look forward to many more years of visits for service. More

Highly recommend Best car buying experience. Brian and Mike worked on every detail and made the car buying experience very easy and painless for me. Thanks guys! Best car buying experience. Brian and Mike worked on every detail and made the car buying experience very easy and painless for me. Thanks guys! More