Wally's Volkswagen of Schenectady

Jennifer Periods was fast and efficient. She gave me a thorough analysis of my car and my options for service. She even remembered me and my car from the last service I had on it. I felt welcomed and well thorough analysis of my car and my options for service. She even remembered me and my car from the last service I had on it. I felt welcomed and well cared for. It was nice to be remembered. More

The car was there for initial free oil change and tire rotation. They told us about a recent recall. Not only did they do it at that appointment, but the car was completed faster than the estimated given rotation. They told us about a recent recall. Not only did they do it at that appointment, but the car was completed faster than the estimated given time! More

I have a love/hate relationship with Fuccillo VW. I came in for an oil change, and that was fine. But when I inquired about purchasing some accessories for my car (over $500 worth of business), it seems Fu in for an oil change, and that was fine. But when I inquired about purchasing some accessories for my car (over $500 worth of business), it seems Fuccillo VW was not interested in my business. They seem more interested in forcing me to either sell them my vehicle or trade it in for another more expensive vehicle, and put me into a debt trap. Why would you send me an email advertising a 15% discount/rebate for purchasing vehicle accessories, but then turn around and make it difficult to take advantage of the offer? Because Fuccillo VW likes to use deceptive business practices. Fuccillo Volkswagen always finds a way to start of good but then always somehow screw up in the end. This is why Fuccillo VW will never get an outstanding or five star review from me. Not too long ago I needed a battery, and you wanted me to wait two weeks for a service appointment just to get a battery, so instead I went to Nemer VW in Latham (they took care of me the very same day). BTW, I'm still waiting for the spare key that I never got. Fuccillo VW gave me their word back in 2016 (when I first bought the vehicle) that they would provide me a spare key at no cost, since someone somehow misplaced the spare key (they said that Nemer VW lost the spare key). To date, Fuccillo VW has not honored their promise of a spare key. I love the VW brand, and I am a loyal customer to the brand, but I hate the dealership. This is why when I do decide to upgrade to a newer VW vehicle in a few years, I will not be buying it from Fuccillo. More

Very helpful, friendly, very nice clean comfortable waiting area, service staff went above and beyond to help me get back on the road after an emergency breakdown in the middle of night far from home waiting area, service staff went above and beyond to help me get back on the road after an emergency breakdown in the middle of night far from home More

Mark Well and Jennifer provided seamless customer service during my recent service experience. My vehicle was returned sooner than expected and I was extremely satisfied with the work. Professional experienc during my recent service experience. My vehicle was returned sooner than expected and I was extremely satisfied with the work. Professional experience!!! More

I definitely feel lucky, Mark even said I’m a unicorn. The Lyft worked out awesome, the services were done quicker than expected, and it is all a great value. I see these guys pretty often, we have a gr The Lyft worked out awesome, the services were done quicker than expected, and it is all a great value. I see these guys pretty often, we have a great rapport, and I think this inspection shows how it paid off. My Tiguan is in fantastic condition thanks to this partnership with Fuccillo. My deepest sympathies go out to the Fuccillo family, Billy sure seemed like an energetic guy! More

Keisi and Grayson were fantastic. I was satisfied with their service. Unfortunately the Service Department could not properly calculate my Digital Compass and I have a flashing lite that I still would li their service. Unfortunately the Service Department could not properly calculate my Digital Compass and I have a flashing lite that I still would like fixed without charge. Thank you, Dan McAlonen (518)334-6768 More

This is the third VW that we have purchased/leased from Fuccillo VW. This time, we worked with Chris and manager Mike. All was very good! Fuccillo VW. This time, we worked with Chris and manager Mike. All was very good! More

Excellent and fast service! Provided a video of my car while in the lift. Fast and friendly service and stayed in contact with me the entire time. Thank you! while in the lift. Fast and friendly service and stayed in contact with me the entire time. Thank you! More

Mark Wells and the folks at Fuccillo were very helpful, the repairs were clearly explained, and time time to repair was completed as quoted. A good experience, the repairs were clearly explained, and time time to repair was completed as quoted. A good experience, More