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Wally's Nissan of Latham

Latham, NY

4.6
2,982 Reviews

976 New Loudon Rd

Latham, NY

12110

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2,982 Reviews of Wally's Nissan of Latham

April 24, 2021

Fuccillo Nissan is my family’s auto shop for sales and service. It’s a good place to shop for a vehicle due to the large inventory and honest negotiation. Since buying our cars, we also use the service More

by frankrisler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran Colvett, Samantha Purner, Eric Messier, Jeremy Terrell
Apr 30, 2021 -

Wally's Nissan of Latham responded

Frankrisler, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 24, 2021

Excellent service. Very precise wait time. Dealership is fair and honest. I am always comfortable bringing my car to Fucillo Nissan. I've never experienced any problems here. Enjoyed working with Eric M More

by SGALAN1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Messier
Apr 30, 2021 -

Wally's Nissan of Latham responded

Sgalan1234, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

April 24, 2021

Everything was ok. Customer service has been better in the past. I have been dealing with the same dealership over the last couple years and I noticed the changes. More

by tamikapickett1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell
Apr 30, 2021 -

Wally's Nissan of Latham responded

Tamikapickett1026, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2021

great every time we go there, not a long wait, place is nice and clean, people are pleasant and easy to work with, will be back again More

by 1MORGAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Purner
Apr 24, 2021 -

Wally's Nissan of Latham responded

1morgan1, thank you for your kind review; we are happy to pass along your comments to the team here at Fuccillo Nissan Of Latham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2021

Samantha is the very best! She is friendly and courteous! I always choose her at my advisor! Initially Eric waited on my trying to sell me a service I already did last visit and I had to remind him. Than More

by CHRISCOLUCCI01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Purner, Eric Messier
Apr 24, 2021 -

Wally's Nissan of Latham responded

Chriscolucci01, we are so happy to read such a great review about Fuccillo Nissan Of Latham! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 21, 2021

No words it took a 1hr 45mins for an oil change with an appt. Even though it’s free, I will probably never come back. More

by KENNY.BROWN0306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Messier
May 07, 2021 -

Wally's Nissan of Latham responded

Kenny.brown0306, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (518) 250-4380 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 21, 2021

Didn’t have the title to the car we wanted to purchase. Took 1 1/2- 2 weeks after my wife’s birthday to finally purchase the vehicle. We actually almost made our first car payment within days of finally More

by KENNY.BROWN0306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lina Araujo
May 12, 2021 -

Wally's Nissan of Latham responded

We are disappointed to hear that you did not have a more positive experience with us at Fuccillo Nissan Of Latham. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Fuccillo Nissan Of Latham

April 21, 2021

Tire blow out couldn’t change the tire due to me not having the lug nut key. Got the run around with Fran and Samantha. Transferred to sales twice and Fran said repeatedly that she couldn’t help me. She More

by KENNY.BROWN0306
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tate Myers, Fran Colvett
May 12, 2021 -

Wally's Nissan of Latham responded

Kenny.brown0306, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (518) 250-4380. We look forward to hearing from you.

April 21, 2021

Store is very professional, fast and easy to go to. The staff was friendly and accommodating and kept me updated on my cars status the whole time. More

by TBEDIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Purner, Eric Messier
Apr 24, 2021 -

Wally's Nissan of Latham responded

Tbedian1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fuccillo Nissan Of Latham. Thanks again for the recommendation, and have an amazing day!

April 21, 2021

25k for a car i pull off it has no gas, tire pressure light and low battery key soon as I left tomorrow I be back there cause car needs an alignment 😩 staff is awesome though!!! More

by JEWELSSIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan French, Nate Moss
Apr 24, 2021 -

Wally's Nissan of Latham responded

Hello Jewelssix, we appreciate you taking the time to leave us this feedback. Please reach out to us directly @ (518) 250-4380 so we can make this right for you. We hope you have a great day!

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