Wally's Nissan of Latham

Service call Can in for routine service and they found out I neeed other service done and Nick was ver accommodating in working with me to get the work done. The Can in for routine service and they found out I neeed other service done and Nick was ver accommodating in working with me to get the work done. The work was completed in the time given. I will definitely return for more service to my car. I felt he went above and beyond to make sure my car is safe and reliable Thank you More

Buying experience My salesman was Bryan Smith. He was knowledgeable, good listener, sincere,polite and most of all I never felt any pressure to buy a car. My salesman was Bryan Smith. He was knowledgeable, good listener, sincere,polite and most of all I never felt any pressure to buy a car. More

Excellent Service Very responsive with the calls pertaining to the timeframe of when the service would be complete. Very helpful with pinpointing what the issue was and Very responsive with the calls pertaining to the timeframe of when the service would be complete. Very helpful with pinpointing what the issue was and what it would take to fix it. More

Respectful If I needed to buy another vehicle tomorrow, I would buy from the dealership again. All involved listened and worked to archive the most comprehensi If I needed to buy another vehicle tomorrow, I would buy from the dealership again. All involved listened and worked to archive the most comprehensive DEAL. More

They work with you and do good quality work. I brought my versa in for repairs after my fan started making some noise. Although there was some miscommunication on both sides, Maddie went above an I brought my versa in for repairs after my fan started making some noise. Although there was some miscommunication on both sides, Maddie went above and beyond to make things right and I greatly appreciate her for all that she did. More

Great first experience The dealership really helped and worked with me to make a great affordable deal that would work for me. All credit scores they were able to find a goo The dealership really helped and worked with me to make a great affordable deal that would work for me. All credit scores they were able to find a good deal to suit the customer More

Service for Electric Leaf Friendly professional staff. Justin directed another employee to handle transaction and picking up car. Invoice was incorrect for reinsoection even th Friendly professional staff. Justin directed another employee to handle transaction and picking up car. Invoice was incorrect for reinsoection even though Steve informed them by phone. Invoice adjusted. We have a Nissan Leaf and when I picked up the car it was not fully charged. We would appreciate and expect the electric car would be charged utilizing the on-site indoor charging stations on future appointments. Picking up a fully charged electric car is important after 2 days at the service center. More

O2 sensor replacement After my first visit to access why my service engine light was on. I was informed it was a faulty part which needed to be ordered. When the part came After my first visit to access why my service engine light was on. I was informed it was a faulty part which needed to be ordered. When the part came in we set up an appt to have the part replaced, The service dept staff were great and I couldn't be more pleased. Great job! More

Not to bad. They got everything done and was able to get my car early. They also saved me a few dollars. That's a real good experience these days. They got everything done and was able to get my car early. They also saved me a few dollars. That's a real good experience these days. More

Terrible worst experience in any consumer experience. EVER The service department was very friendly. The sales was a different experience. I was belittled and treated very poorly. I was there as a service cu The service department was very friendly. The sales was a different experience. I was belittled and treated very poorly. I was there as a service customer. I followed the directions provided by the tow truck company as my car was unloaded and not driveable. A salesman yelled at me that I blocked a truck. He then proceeded to maneuver that truck out & deliberty spun the tires driving by me & staring me down. Another salesman pulled in,blew the car horn, jumped out of the car he was driving. He began to yell at me that his xxxxin dinner was getting cold. I said excuse me? Again he stated his xxxxin dinner was getting cold and shuck his brown bagged dinner at me. He stomped away into the store. I spoke to the General Manager about what occurred. The salesman who swore at me came walking by. I pointed him out to the manager and the manager called him over & asked about the incident. It was suggested the salesman apologize to me. The salesman looked at me and asked "What, did I hurt your xxxxin feelings?" The manager apologized for his behaviour& said he would handle it. I will not visit this store again. Never in my life have I ever been treated so poorly as a customer. More