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Wally's Nissan of Latham
Latham, NY
2,982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,982 Reviews of Wally's Nissan of Latham
February 04, 2023
Jeff and his salesman Tyler let my son purchase a vehicle, as I was co-signer, & we needed car insurance also, we also made sure we purchased the GAP insurance. We left that dealership with a great c vehicle, as I was co-signer, & we needed car insurance also, we also made sure we purchased the GAP insurance. We left that dealership with a great car feeling confident my 19 yr old had the best warranty & was well insured. Now, that the car was totaled, my son is in $20,000 debt without a vehicle & his future plans are on hold. Long story short, Jeff & Tyler have the true gift of gab, as well as they took full advantage of my brain injury. Somehow my son was not on our car insurance! I've called both of them several times until they blocked my calls. I had gone to the dealership & spoke to Nicky, who actually showed us documents that are all edited & she wouldn't give me copies, of course Tyler never gave me the altered papers. This is just a small slice of this horrible sale. Which began when Jeff let us drive off the lot under someone else's social security number! I would strongly urge you to shop elsewhere. Thank you for listening! More
by WallySux
Employees Worked With
Tyler O'Brien, Nikkie Traficante , Jeff Nadim
Verified CustomerFebruary 02, 2023
Poorest customer service. Won't bother to verify lazy enough to verify information with his own terms. Won't honor the free package and will just change it unnotified. Can not Won't bother to verify lazy enough to verify information with his own terms. Won't honor the free package and will just change it unnotified. Can not be of help at all! More
by plasmared5!
Employees Worked With
Eric Messier
January 26, 2023
Car salesmen often get a "bad rap," but everything about Tyler defies that stereotype. He went above and beyond to make a lease deal work for me to get into the car I wanted within my budget. Tyler is kind, Tyler defies that stereotype. He went above and beyond to make a lease deal work for me to get into the car I wanted within my budget. Tyler is kind, conscientious, and highly communicative—he contacted me exactly when he said he would to arrange delivery of the vehicle and made sure all of the insurance and DMV paperwork was handled well before I arrived back at the dealership to drive off in my new car! I went into the dealership with my parents to look for another Nissan as our family almost exclusively drives Nissan, and Tyler made everything so easy and unstressful–one of the best experiences we have ever had buying a new car. He treated us like we were his own family and spoke with such kindness and authenticity, it's impossible not to like him! When my lease term is over I will definitely be giving Tyler a call! More
by oliviaruthcox
Employees Worked With
Tyler O'Brien, Nikkie Traficante
January 25, 2023
Service advisor was good to work with. Quick turn around time but front end noise still remains even with the replacement of the parts deemed needing repair. No follow up to remedy afte Quick turn around time but front end noise still remains even with the replacement of the parts deemed needing repair. No follow up to remedy after dealership was notified. More
by BRIAN.S.LUKE
Employees Worked With
Phil Gagliardi
January 21, 2023
Staff was courteous and well informed. Service performed was well explained. Work was completed about 1 1/2 hours sooner than expected. Thank you... Service performed was well explained. Work was completed about 1 1/2 hours sooner than expected. Thank you... More
by MTESS331
Employees Worked With
Samantha Purner, Eric Messier, Ashanti Chambliss, Nia Andrilla, Phil Gagliardi
