Wally's Nissan of Latham

Amazing! And so friendly! There was no hassle! There was absolutely no trying to push a car off on you, it really seemed like they cared. I would definitely go back here if I e There was no hassle! There was absolutely no trying to push a car off on you, it really seemed like they cared. I would definitely go back here if I ever wanted a new car again, 10/10 recommended! More

Service Desk Support The lady at the service desk was excellent. Thanks for getting my spare tire for the recalll. I had my car detailed - it looks great. The lady at the service desk was excellent. Thanks for getting my spare tire for the recalll. I had my car detailed - it looks great. More

Annual inspection and recall. I was greeted promptly when I pulled my car in and the service which was performed was quick and accurate. I was escorted to the waiting room and was I was greeted promptly when I pulled my car in and the service which was performed was quick and accurate. I was escorted to the waiting room and was advised coffee and snacks were available. More

Efficient I brought my new Altima in because the battery didn't work. They did the testing and replaced the battery with no issues. Justin Laboy was our sales I brought my new Altima in because the battery didn't work. They did the testing and replaced the battery with no issues. Justin Laboy was our sales person and did a great job. Attentive, informative and personable - but not overly high pressure. More

Poor customer service Took about a week to get service appointment, had to fight for a loaner vehicle. When arrived no loaner ready, then given a small vehicle when I drive Took about a week to get service appointment, had to fight for a loaner vehicle. When arrived no loaner ready, then given a small vehicle when I drive a mini van. I was told to live with it. They had my vehicle for two weeks. Only updates I received was when I called. I received attitude every time I called service for updates and asked for proper service. Getting someone in service on the phone is almost impossible. If have the option of buying your vehicle elsewhere and having it service elsewhere, I would. They cut corners at the customer’s expense whenever they can. Then basically say “oh well”. Best car buying and service I have ever had. More

Very nice experience as always. Great dealership to work with. Have purchased many vehicles over the years with the Fucclilo Group wouldn't go any where else. The employees are alway Great dealership to work with. Have purchased many vehicles over the years with the Fucclilo Group wouldn't go any where else. The employees are always nice to you. More

Fantastic I ran into into an issue on my way to work that needed to be fixed ASAP. I was a walk-in, no appointment. They said they would be happy to take care o I ran into into an issue on my way to work that needed to be fixed ASAP. I was a walk-in, no appointment. They said they would be happy to take care of it no problem despite me never being there before. They did the diagnosis, had all the parts on-site and had it fixed in less than 4 hours. They helped show me where the problem originated and we're extremely friendly and helpful for all stages. More

Attentive They were very nice and the staff worked well with me. They gave a fair deal and I didn’t feel like anyone was overly pushy. They were very nice and the staff worked well with me. They gave a fair deal and I didn’t feel like anyone was overly pushy. More

Alignment issue Purchased a brand new car at problems with it plans to left brought it in service up that it adjusted it Appears to be fine now Purchased a brand new car at problems with it plans to left brought it in service up that it adjusted it Appears to be fine now More

Quick and convenient Nicholas was great. A huge plus that he is also a Bills fan. Stopped in for standard, ten-thousand mile service which also included a sensor update. E Nicholas was great. A huge plus that he is also a Bills fan. Stopped in for standard, ten-thousand mile service which also included a sensor update. Everything wrapped in about an hour and a half. Great atmosphere, very friendly and welcoming staff in general. Would highly recommend! More