Wally's Ford of East Greenbush

The service itself - is exactly what I wanted - but the basics of it is - an oil change and tire rotation that I had to wait for almost 3 hours to get done (when I had an appointment) and was offered no ex basics of it is - an oil change and tire rotation that I had to wait for almost 3 hours to get done (when I had an appointment) and was offered no explanation as to why - just that there was a back up - should NOT have also cost me $100.. More

We had a tricky issue that the team at Fuccillo spent a lot of time solving! They went above and beyond to make sure our vehicle was safe to drive again and we are so grateful! lot of time solving! They went above and beyond to make sure our vehicle was safe to drive again and we are so grateful! More

I was literally 200 miles from home when our vehicle broke down. I called over a dozen Ford Dealers from Lake Placid to the Albany area who could not take the vehicle in from 2 weeks to 2 months. FF had broke down. I called over a dozen Ford Dealers from Lake Placid to the Albany area who could not take the vehicle in from 2 weeks to 2 months. FF had an opening tie next day. Service and parts departments were excellent!! More

Service rep was very helpful and I was able to get out in time for my next appointment. time for my next appointment. More

I took our 1992 Ford Mustang in on Friday, October 24th at 8:30 for an appointment which I had made to have the oil pan gasket replaced on the 2.3 liter engine. Upon dropping the vehicle off I asked what t at 8:30 for an appointment which I had made to have the oil pan gasket replaced on the 2.3 liter engine. Upon dropping the vehicle off I asked what the approximate cost might be and was told that the job our require at least 9 hours and that the cost would be around $900.00, which I agreed to. I asked to be called should there be anything else the car might need. I also requested an alignment and the battery checked as I was having to jump the car. The battery had been purchased there in January when I replaced the tires and did additional work to the car as it had be parked for over 20 years. At that time I spent in excess of $1000. The following Thursday, October 30th, having not heard from Fuccillo, I called to inquire as to the repairs and was told that nothing had been done because I had not approved the repairs. The car had been at the dealership service department for almost a week and nothing had been done. I told them that I need the car ASAP, and calculating 9 labor hours, I thought the car would be done on Friday the next day. Saturday afternoon I went into the service department to inquire as to the repair and they showed me the car up on the lift and a mechanic working on the car. I was told that it should be done Monday, the 4th. I did not hear from the dealership so Tuesday late morning I went to the dealership and was old that the car was done on Monday. NO CALL!!!! I was not happy. They did discount the $1000 bill a $100. Did not help with the added expense to have to use Lift and Uber to get to and from work. I payed the bill and requested that the courtesy van pick me up at my church so I could return and pick up my truck. I was told, no problem, the courtesy van knew where our church is and would be by to pick me up. Three hours later, I walked the 1.8 miles from the church to the dealership in drizzling rain to get my truck. I had not heard anything from the dealership. Sad. I am considering whether or not I ever use their service department again. All I requested was a simple phone call during the process, something that would have taken less than a minute to accomplish. More

I usually receive very good service. I waited more than three hours fir an oil change and tire rotation. I was not informed of any backup of work when I dropped my vehicle off. A little information would h three hours fir an oil change and tire rotation. I was not informed of any backup of work when I dropped my vehicle off. A little information would have been helpful. More

Well Nicolas was not as happy as I expected. Friendliness is key working with public is key working with public More

Not personable. Apparently prices increased so much so that my normal oil change/tire rotation went from $45 to $97. Price was not clearly explained on invoice either. Only explanation was oil prices went that my normal oil change/tire rotation went from $45 to $97. Price was not clearly explained on invoice either. Only explanation was oil prices went up like gas did. However oil cost went up maybe $2 when looking at a previous invoice. Called other Ford dealership and cost for these services is in fact $45. Very unsatisfied with this increase, lack of any explanation in person and on invoice. I use this location due to convenience, however, would rather be inconvenienced than come back. More

The wait is a bit long for someone to check you in and out. Overall, communication is good. I did have to go out and find my vehicle, usually it’s brought out. Other than that, everything was fine. out. Overall, communication is good. I did have to go out and find my vehicle, usually it’s brought out. Other than that, everything was fine. More

Advertising was $69.95 for an oil change. I paid $132.87. Told it was due to synthetic oil. Charged $1.99 for wiper fluid. Shrinkflation? Why not included!? Told it was due to synthetic oil. Charged $1.99 for wiper fluid. Shrinkflation? Why not included!? More