Wally's Ford of East Greenbush

This is the worst i have ever seen for service, the worst! My car has been at this dealer since 1/22/2020. New motor, totally covered under warranty, and was told several different dates as to when it worst! My car has been at this dealer since 1/22/2020. New motor, totally covered under warranty, and was told several different dates as to when it would be completed. They do not even answer the service line. I still do not have my car, nor have i gotten ANY calls from Fucillo about it. Nothing! It used to be my preferred delaership - not any more! More

I see respect , commitment to the customer. Outstanding service personnel. Thank you. Make sure the coffee is ready before 0800 👍🏻 Outstanding new facility , very prompt with factory recall work. service personnel. Thank you. Make sure the coffee is ready before 0800 👍🏻 Outstanding new facility , very prompt with factory recall work. More

Service oriented prompt friendly makes you feel at home On time when Service was promised explained why service was needed and answer all my questions On time when Service was promised explained why service was needed and answer all my questions More

They were kind. My sales guy was awesome did a wonderful job : I’m having a issue with the truck just a day after i Bought it I’ve called the service department 6 times no answer left a voice mail this morn job : I’m having a issue with the truck just a day after i Bought it I’ve called the service department 6 times no answer left a voice mail this morning no call back that’s very frustrating More

A wonderful cheerful experience. Right upon entering the beautiful new building felt confident we made the best choice. Meeting Bret we knew we had a trustworthy relationship. Enjoyab Right upon entering the beautiful new building felt confident we made the best choice. Meeting Bret we knew we had a trustworthy relationship. Enjoyable and satisfying experience. Love my new car! Terry and Laura Woodcock. ( Cambridge, NY) More

Had a excellent experience buying my new car. They were very attentive and professional. I would refer someone to buy a car. I went to Destionation Kia right before and after dealing with them week and very attentive and professional. I would refer someone to buy a car. I went to Destionation Kia right before and after dealing with them week and half and still not knowing if i was getting car or not it took the fun out of wanting the new car. I went and talked to Brett Saturday and they made it fun and not stressful at all. Thank you More

Friendly recall service, in and out in good time. With no hold ups no extra work done, or being told that it needs more work that I would have to pay for. hold ups no extra work done, or being told that it needs more work that I would have to pay for. More

New facility. The service dept was thorough and provided a recommendation that I was appreciative of to service my brakes. Will return for other services I need. a recommendation that I was appreciative of to service my brakes. Will return for other services I need. More

Just purchased a vehicle 11/25/19 from Fuccillo Ford of East Greenbush. Like most people I was dreading it would be like the whole car sales experiences I’ve had in the past being re-enacted once again. Be East Greenbush. Like most people I was dreading it would be like the whole car sales experiences I’ve had in the past being re-enacted once again. Being looked at as a quota for the month or year and not as a person. But my experience wasn’t anything like that this time because of a salesman named Matt Leon. He was not your typical high pressure meet a quota type of salesman. He took time to know you on a more personal level. Matt was knowledgeable and professional throughput the process. Matt even gave me his personal cell phone # in case I had any questions or needed anything which I used a couple of times. The car sales profession could use a lot more people like Matt. All in all it was the best car buying experience I’ve had. I’d recommend Fuccillo Ford of East Greenbush to anyone. And I’d point them to Matt. And to his boss John DellaPenna I’d say hire more people like Matthew Leon. Love my new 2019 Raptor!!! Thanks Matt! Al Madonna More

Brought my car in for a recall. I had already looked over the recall paperwork and procedure thankfully. They insisted I needed to buy a purge valve wile I kept insisting that was a major part of my recall. the recall paperwork and procedure thankfully. They insisted I needed to buy a purge valve wile I kept insisting that was a major part of my recall. They denied it over and over wile refusing to read the recall procedure. I kept being told “my tech says” it’s not part of the recall. After 2 days of this I spoke to the service manager for the second time and he agreed to look into it. An hour later I got a call apologizing and that the pet does in fact fall under recall. 3 days later my check engine light came back on and when I called to tell them the service advisor insisted that I still need to buy more parts that are unrelated to the recall. I pulled the code when I got home and low and behold it was a new code. Upon inspection I found that a vacuum line that was disconnected to install the recalled part was not hooked back up. I do not recommend this service department because of attitude from the service advisor as well as the improper procedure and reading from the tech. More