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Wally's Ford of East Greenbush

East Greenbush, NY

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399 Reviews

634 Columbia Turnpike

East Greenbush, NY

12061

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Showing 399 reviews

June 27, 2020

I was totally embarrassed by cashiers when I paid for my appointment with a chech. Absolutely ridiculous. With over $75,000 in my checking and savings accounts, I was humiliated by cashier More

by GLouise
Recommend Dealer
No
Employees Worked With
Business office/cashier
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

I apologize for your recent experience here with us. I would like the opportunity to speak with you regarding this matter please contact me directly. Thank you, Freddy Pacheco General Manager 518-241-6156

June 27, 2020

Great service, modern facility, 15,000 mile maintenance service. Only charged me and replaced what was needed. Quick service.. Shuttle service if needed. 10 out of 10.. More

by JCONROYENTERPRISES
Recommend Dealer
Yes
Employees Worked With
Service Rep.
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

Thank you for taking the time to review our service department our goal is 100% customer satisfaction! Freddy Pacheco

June 26, 2020

My experience was not good. I waited for 4 hour in the parking lot for them to tell me the machine they needed wasn't working. Then said they would call me the next day to get me back in and nobody called More

by Unhappy
Recommend Dealer
No
Employees Worked With
He never told me his name.
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

I apologize for your experience here with us. I would like a chance to discuss your visit please contact me directly. Thank you, Freddy Pacheco General Manager 518-241-6156

June 26, 2020

I seldom would give a bad review, but want to share my experience. 1. I signed up for shuttle service to work. Completely understandable during the pandemic, but no one bothered to tell me until after More

by barbalee60
Recommend Dealer
No
Employees Worked With
I dont know names. Service only plus girl that called my phone after I had already driven there
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

I apologize for your recent experience here at our service department. I can assure you we are working through some of these issues and trying to make everyone's experience easy and enjoyable. I would like to discuss your visit here and see if there is anything I can do to avoid you from having a bad experience in the future. Please contact me directly. Thank you, Freddy Pacheco General Manager 518-241-6156

June 26, 2020

The car’s brakes and rotors were in terrible condition as well as the interior of the car smelling completely disgusting. There were scratches all over the exterior of the car that were only visible the next More

by LAILAD315
Recommend Dealer
No
Employees Worked With
Ko Souvannavong
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

I apologize for your recent experience here with our sales team. The vehicle in question could have been a new arrival at the time of your visit. Our reconditioning process will always take care of all safety repairs before the delivery of a used vehicle. I would like the opportunity to discuss your visit. Please contact me directly. Thank you, Freddy Pacheco General Manager 518-241-6156

June 26, 2020

Great New f-350 LorenSirko is a great salesman, knowledgeable and friendly. No pressure sales.George Dienos was also very helpful and quick with the sales paperwork. More

by DCHAPLIN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Camastro, Loren Sirko, George Dienos
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

Thank you we appreciate the feedback. Our goal is 100% customer satisfaction! Thank you, Freddy Pacheco General Manager

June 20, 2020

My credit was in the tank one site said I was Dead but fuccillo Ford got me financed a vehicle that I really wanted to drive More

by shatraw42@gmail.com
Recommend Dealer
Yes
Employees Worked With
Danielle Camastro, Kelly Vincent, Rob Lewis, Loren Sirko, Mike Raggozino, George Dienos, Kylie Gaston
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

We appreciate the feedback. Our goal is to help every customer get what they're looking for. Thank you, Freddy Pacheco General Manager

June 18, 2020

James was super helpful & clearly works very hard! They were efficient & thorough and the car is spotless. thanks for helping me with the whole process! More

by Chevy
Recommend Dealer
Yes
Employees Worked With
Kelly Vincent, Bret Lawton, Mike Raggozino, James Marx
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

We always appreciate consumer feedback and look forward to continue helping you in the future. James is awesome! Thank you, Freddy Pacheco General Manager

June 16, 2020

James was awesome and i appreciated the hard work that he has done. He went out of his way to help me and answered any questions that i had. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Mike Raggozino, James Marx
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

Thank you for leaving us a review. Freddy Pacheco General Manager

June 13, 2020

James was phenomenal, really knew his stuff and was very helpful in me and my husband's decision. He found the vehicle we wanted and got us into it for a good price. Awesome place to buy a car. More

by Sillybears24
Recommend Dealer
Yes
Employees Worked With
Kylie Gaston, James Marx
Jun 27, 2020 -

Wally's Ford of East Greenbush responded

So happy we were able to help with your purchase. Thank you for taking the time to leave us a review. Freddy Pacheco General Manager

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