Wally's Ford of East Greenbush

Service technician called to let me know I needed new tires. He later called back with a quote. Work was completed by promised time. I was satisfied with my experience. tires. He later called back with a quote. Work was completed by promised time. I was satisfied with my experience. More

Overall,Fucillo ford of east greenbush,ny. Was excellent. The process was smooth,the sales assoc. Was very helpful and knowledgeable.Krystin Strand did a great job! The process was smooth,the sales assoc. Was very helpful and knowledgeable.Krystin Strand did a great job! More

Great experience especially michael in finance and krystin in sales.They were very professional and made the decision to purchase a car quite easy. They worked hard to make sure I could have the car t krystin in sales.They were very professional and made the decision to purchase a car quite easy. They worked hard to make sure I could have the car the same day. More

I had a terrible experience and will never be returning. The man who helped me made me feel unsafe and bullied. Creepy jokes and inappropriate questions were completely unprofessional while collecting my pe The man who helped me made me feel unsafe and bullied. Creepy jokes and inappropriate questions were completely unprofessional while collecting my personal information. He upsold me on a service without telling me and tried to guilt me into accepting it. More

Absolutely terrible experience i had with this dealer.I made 4 trips to this location for an keyfob issue with my f150 and they still cant figure out the issue and i am still waiting to hear back from them made 4 trips to this location for an keyfob issue with my f150 and they still cant figure out the issue and i am still waiting to hear back from them.At this point iam not going back there ever again. Called and left voice message to Freddy GM and he never got back to me. More

Really a nice experience. Very friendly and accommodating. I had to bring it in a second time because they did not have enough help the first day. A clean and positive experience. They have ste accommodating. I had to bring it in a second time because they did not have enough help the first day. A clean and positive experience. They have stepped it up! More

Funny thing happened on my way to getting my alternator replaced on my beloved 07 GT Mustang, after calling pep boys and the local mr fix it for quotes I called Fuccilo for a quote, and it was in line with replaced on my beloved 07 GT Mustang, after calling pep boys and the local mr fix it for quotes I called Fuccilo for a quote, and it was in line with the others, so why not enjoy the dealer experience? My car war repaired quick and w extras that made the difference. Next time I will call Fuccilo first! 5 stars! More

If I could do a negative rating I would!! I bought a car one month ago YES ONE KONTH NO HEAT, hole in windshield washer fluid ok well that’s fine just get a service appointment right.... WRONG... 3 times ye one month ago YES ONE KONTH NO HEAT, hole in windshield washer fluid ok well that’s fine just get a service appointment right.... WRONG... 3 times yep 3 and NOTHING HAS BEEN DONE BUT A RUN AROUND!!!! My fiancé has gone the last 2 times I didn’t like that nothing was done the second time so I called the service manager the person I spoke to said he will call you right back when he gets to his desk.... well 3 messages later STILL WAITING...so I moved my work schedule around to go drop the car off today well low and behold NOTHING DONE AGAIN!!! No one there to authorize a loner car but they need my car for a few days and they KNEW this!! So once again I’m driving a car in the middle of snow storms with no heat and no windshield washer fluid have you tried that with all the salt on the road?? Horrible customer service!!! And guess how it was left... um call us next week maybe someone will be here that can approve a loner because no one communicates so I really don’t know when the person will be back. I will be bringing my car elsewhere after they finally fix what they need to fix I will be contacting the BBB!!! More

The salesperson was very professional and polite. Kylie had reached out to me by phone to see if I wanted to trade in my car. Am I glad she did. She really did her homework. I bought the car I wanted a had reached out to me by phone to see if I wanted to trade in my car. Am I glad she did. She really did her homework. I bought the car I wanted at the price I wanted. No pressure. The process was easy. The dealership took care of everything. They even worked around my schedule for delivery of my new car. The dealership was extremely clean and all staff were covid mindful. Truly a trustworthy dealership. This purchase was my 2nd new car from them. I would highly recommend this Ford dealership and the staff. Than you to all who made this experience so pleasant. More

After sending me three different text messages confirming my appointment time for 10 AM I showed up at 10 AM and waited until 1045 until my vehicle was taken in for the New York State inspection. Didn’t seem my appointment time for 10 AM I showed up at 10 AM and waited until 1045 until my vehicle was taken in for the New York State inspection. Didn’t seem real fair to me. All of the human interaction was very professional but no one ever explained to me why I waited 45 extra minutes for an appointment that had to be scheduled. Documentation left in the vehicle informed me that all vehicles were cleaned as part of the package, mine was not! More