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Wally's Ford of East Greenbush
East Greenbush, NY
399 Reviews
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Showing 399 reviews
February 17, 2021
She is a nice and very hardworking and she deal good and specially help me for choosing right vehicle and help me in prices I really appreciate her specially help me for choosing right vehicle and help me in prices I really appreciate her More
by aneeliqbal
Employees Worked With
Kylie Gaston
February 09, 2021
Very bad service. I brought vehicle to service to check up engine light is on after a week of my purchase.Service department representative personnel doesn't even know what the problems are, they held my up engine light is on after a week of my purchase.Service department representative personnel doesn't even know what the problems are, they held my vehicle for 3months to figure it out why the engine check up light is on. They sent vehicle to the other garage to repair, I asked to service rep. to call other garage to find out when it will be done and he said he wouldn't want to call, very bad, I didn't respond to this survey text messages but this is the 4th time they want my opinion that is why I am sending the message, And I called 3times left messages to general manager who sold van to me he didn't even call me back to explain what is going on.I do not suggest bringing your car here for service. More
by dooyoung916
Verified CustomerEmployees Worked With
Zac at service date.
February 08, 2021
Very clean inside and out. Efficiently run. Barry did an excellent job explaining the work and what should be done. No pressure to do anything, just presented the facts. Kept me updated on time. Very fri excellent job explaining the work and what should be done. No pressure to do anything, just presented the facts. Kept me updated on time. Very friendly, easy to talk to. More
by gwynnlapoint
Employees Worked With
Barry
February 06, 2021
Jason in the service department, His attention to detail is excellent. Barry in behind the counter in service, His approach and knowledge is very nice , Makes for a relaxing experience. is excellent. Barry in behind the counter in service, His approach and knowledge is very nice , Makes for a relaxing experience. More
by Dale L.
Employees Worked With
Jacob 👍👍👍👍👍
February 04, 2021
As a follow up to an earlier review a few months ago, my vehicle covered by a Ford warranty still has not been serviced, or even looked at. They've had it on the lot off and on, collectively, for over 60 d vehicle covered by a Ford warranty still has not been serviced, or even looked at. They've had it on the lot off and on, collectively, for over 60 days. Their employees keep saying they're new, and also blame Covid. The combination of incompetence and dishonest practices, while being local to these folks I would think, also gives the impression that Ford warranties and commitments are not honored. I would steer clear of this establishment. More
by Neil Visnapuu
Employees Worked With
Barry
February 03, 2021
You have called me twice with issues I had with service and you said that somebody would follow up with me which they didn’t If you are not going to follow up why even send out these surveys because you ar and you said that somebody would follow up with me which they didn’t If you are not going to follow up why even send out these surveys because you are wasting my time and yours More
by Don’t have a screen name
Employees Worked With
I donot know who called me
February 03, 2021
Poor communication and customer service. I never received a call once during the week that my car was with Fuccillo for small repairs that should have been done in one day. a call once during the week that my car was with Fuccillo for small repairs that should have been done in one day. More
by Kingsolomon2010
Employees Worked With
Beyonce Collins
January 31, 2021
Full Stop! Your search for a new vehicle ends here. Fuccillo Ford not only gave us a great deal, but they also treated us like family. We live in CT and drove almost 2 hours to do business with this de Fuccillo Ford not only gave us a great deal, but they also treated us like family. We live in CT and drove almost 2 hours to do business with this dealership because of their honesty, transparency and outstanding customer service. Beyoncé, Autumn and Kelly were friendly and kind during all of our phone conversations. Freddy gave us straightforward pricing. Dylan and Scott were consummate professionals and made sure that everything was ready before we arrived. The entire purchase process was super fast and all we had to do was sign and drive. Many thanks for a wonderful car buying experience! More
by Monika
Employees Worked With
Scott (Finance), Freddy Pacheco, Kelly Vincent, Dylan Meicht, Autumn Guyer, Beyonce Collins
January 30, 2021
Everyone was very nice; but, I think I was overcharged for the service. I think the problem was a recall; but was told it wasn"t. Recall was MALFUNCTIONING CANISTER PURGE VALVE. I received " EVAP TEST C for the service. I think the problem was a recall; but was told it wasn"t. Recall was MALFUNCTIONING CANISTER PURGE VALVE. I received " EVAP TEST CHECK PURGE VALVE OPERATION REPLACE AND RETEST. Isn"t that the same????? More
by GRAMGAMELLO
Employees Worked With
No problem with Zac
January 29, 2021
Terrible customer service under unfortunate circumstances. Service manager refused to speak to me. Person the the desk lied to me and service technician refused to drive my car with me. circumstances. Service manager refused to speak to me. Person the the desk lied to me and service technician refused to drive my car with me. More
by DJ Wolfe
Employees Worked With
Adam Dion
