Wally's Ford of East Greenbush

The staff here are good -- fast, efficient, knowledgeable, thorough. I just ordered a dash cam for my Fusion Hybrid. We discussed the cost of the camera and the install and they ordered the knowledgeable, thorough. I just ordered a dash cam for my Fusion Hybrid. We discussed the cost of the camera and the install and they ordered the kit. I also ordered and got a new key fob. In and out in less than an hour More

They were a pleasure to deal with. A + Experience all around with both the sales and finance departments. I would highly recommend going to them for your next vehicle purchase. around with both the sales and finance departments. I would highly recommend going to them for your next vehicle purchase. More

The employees are very friendly helpful AAnd most of all The employees are very friendly helpful AAnd most of all understanding the customer needs I purchased a used Ford Truck but it was what I have been The employees are very friendly helpful AAnd most of all understanding the customer needs I purchased a used Ford Truck but it was what I have been waiting for.. Thank you Floyd More

They were extremely friendly, honest, and provided excellent work on my car. I came in with a complaint of another Fuccillo dealership refusing to do the work needed on my car, and these guys went abo excellent work on my car. I came in with a complaint of another Fuccillo dealership refusing to do the work needed on my car, and these guys went above and beyond for me. More

This is new and elegant building. The service reception handled by Barry was excellent. He offered me a good discount on expensive rear rotors and pads. I was offered a shuttle to and from work. I am very handled by Barry was excellent. He offered me a good discount on expensive rear rotors and pads. I was offered a shuttle to and from work. I am very happy with the service and will be back for new tires soon. More

VERY unhappy with Fucillio! I make an appointment for a VERY unhappy with Fucillio! I make an appointment for a certain time and always end up being there for 2 hrs or more! A simple oil change! I make an VERY unhappy with Fucillio! I make an appointment for a certain time and always end up being there for 2 hrs or more! A simple oil change! I make an appointment for a reason and shouldn’t be there that long! More

Scheduled an oil change for 2:30 pm, arrived atand Scheduled an oil change for 2:30 pm, arrived at and checked in at 2:21 pm. Watched vehicle sit outside until 2:50 pm. Didn’t leave until 4:15 pm Thi Scheduled an oil change for 2:30 pm, arrived at and checked in at 2:21 pm. Watched vehicle sit outside until 2:50 pm. Didn’t leave until 4:15 pm This the second consecutive visit this has happened. I’m searching for a new service location (and telling all my friends and family why) More

Bait/switch tactics, uninformed salesman. While the car was under OUR insurance, they allowed someone to test drive it as we were sitting there. UNSCRUPULOUS. was under OUR insurance, they allowed someone to test drive it as we were sitting there. UNSCRUPULOUS. More

I purchased a new 2017 F150 in September 2017. I was I purchased a new 2017 F150 in September 2017. I was very happy with my sales person Rita and the purchasing and trade in process. Everyone I interf I purchased a new 2017 F150 in September 2017. I was very happy with my sales person Rita and the purchasing and trade in process. Everyone I interfaced with on that day was outstanding. The service department was not anything special and was uneventful, two oil change visits in 2018. Then on April 18 2019 I pulled into the only spot left in the service parking area at 09:50 am for 10 am appointment, when the service department manager ran out of the building screaming at me “that parking spot is for service customers only”, I said I’m here for a 10 am service appointment he said “he didn't care, move it, he is parking his car there”, I said really, he screamed “get out of here” I did, I guess he got his parking spot, I left and parked in the drug store parking lot down the street. I then called the service department number, and my call went to voice mail, I left a message and never received a call back. I left and never went back and never will. I would buy from Fuccillo Ford sales again if they had a vehicle on the lot I wanted because the sales experience was easy, fair and fast but the service manager does not want the additional business and what better way to reduce the work load and get out of doing work than yell at customers to "get out of here" when they arrive for a scheduled service appointment. That being honestly said, I would buy from Fuccillo Ford again but I would go to another Ford dealer for service because in my opinion the service manager is a prima donna. This is exactly how it happened, I’ll don't understand why Mr Fuccillo allows his employees to treat customers like that or allow them to turn away business for employee self imposed entitlement. A Service manager screaming at customers over a parking spot, unbelievable he is allowed to do that. More

My experience with the individuals that I have interacted with at Fuccillo Ford of East Greenbush from the sale of the vehicle back in August of 2020, through and up to my last appointment for an oil change with at Fuccillo Ford of East Greenbush from the sale of the vehicle back in August of 2020, through and up to my last appointment for an oil change and computer program update for the my Ford Touch Screen in January of 2021, have been positive experiences. More