Wally's Ford of East Greenbush

In order to reach and complete the needed recalled exchange of part, I was to be charged $475.00. I did not have that amount of money so the recalled work was not done. exchange of part, I was to be charged $475.00. I did not have that amount of money so the recalled work was not done. More

Very easy going to take my ranger in for a service, guy was very nice and helpful. Answered any questions I had and was very respectful. was very nice and helpful. Answered any questions I had and was very respectful. More

Came in for an oil change , a lube, a tire rotation and an inspection. Dropped it off on Saturday at 830 and it was done by 1230. I am very pleased with the service. an inspection. Dropped it off on Saturday at 830 and it was done by 1230. I am very pleased with the service. More

My vehicle is still under warranty and service department did everything possible to not honor warranty, I paid around $600 dollars for a rental because service department had my truck for over a week for a did everything possible to not honor warranty, I paid around $600 dollars for a rental because service department had my truck for over a week for a fuel pump the customer service is terrible telling me my brake fluid should be a bright yellow and my alignment was off just to get money out me uncomfortable to say the least unprofessional at best, then they tried charging my son $670 dollars the cost of the warranty parts and labor so the rep said he didn’t know until my son called me and then he suddenly remembered, I will never by another vehicle from there again and as far as offering me a rental vehicle the service department said it’s my responsibility what a joke, I also had a deductible which was $100 dollars altogether I paid almost $1000 dollars to have my vehicle fixed from an extended warranty, that should have cost me nothing except for deductible!!!! Worst service center ever!! Training on how to talk and treat customers should be required! Helping customers out should be #1 not trying to milk them for money!! More

After my salesperson said I had sirius radio in my car, I drove the new car off the lot. IT DID NOT HAVE SIRIUS. I just called the dealership, spoke with a manager who basically said my problem, too bad. drove the new car off the lot. IT DID NOT HAVE SIRIUS. I just called the dealership, spoke with a manager who basically said my problem, too bad. More

Great experience great dealership both times I was there. Finance sales and service were top notch. Very friendly from the time I entered the dealership Finance sales and service were top notch. Very friendly from the time I entered the dealership More

Service was good, they walked me around the truckk to explain what they would be looking at for it's 15000 Mile service check. Explained some of the things to maintain and look for when under the hood. S explain what they would be looking at for it's 15000 Mile service check. Explained some of the things to maintain and look for when under the hood. Service took about 90 minutes. Lounge area was okay. More

although the repair took a long while every person was very nice. they did keep me well informed. warranty repair with electronic issues. repair was performed well very nice. they did keep me well informed. warranty repair with electronic issues. repair was performed well More

Like the video tour of what was needed for inspection on my vehicle. Everyone was very professional. Bruce in the service department was very professional. my vehicle. Everyone was very professional. Bruce in the service department was very professional. More

I’ve had issues with service since I bought this car thanks to Zach for picking up the ball and getting these issues resolved thanks thanks to Zach for picking up the ball and getting these issues resolved thanks More