Wally's Ford of East Greenbush

Very Satisfied. would recommend them for their overall professionalism and prompt attention to my needs would recommend them for their overall professionalism and prompt attention to my needs More

Terrible and poor service wated 3 hours before start service even with appointment poor manage. service even with appointment poor manage. More

I found the vehicle online. It was an extremely easy transaction. They drove it down to North Carolina for me. Thank you! It was an extremely easy transaction. They drove it down to North Carolina for me. Thank you! More

BEWARE, TERRIBLE COMMUNICATION & SERVICE. You recently serviced my truck, a 2019 F250 in November, a truck we bought from you last November (2021.) You charged approximately 3000 dollars f You recently serviced my truck, a 2019 F250 in November, a truck we bought from you last November (2021.) You charged approximately 3000 dollars for diagnostic services and repairs that were inaccurate and unnecessary. What made the situation even more untenable was the fact that even after that large expenditure, the truck still did not run. You then wanted to charge a minimum of 5000+ dollars for additional repairs, which were also inaccurate and unnecessary. As you well know, we had the truck towed from your garage as we were highly dissatisfied with what we perceived as a lack of transparency and forthrightness on your part. We made known that we had doubts about what the problem was diagnosed as (for good reasons.) We took the truck to another mechanic who ascertained what the problem was (completely and totally unrelated to what you said it was). The repair took less than a day, and this mechanic did not charge for the basic repair that was performed, as it was covered under factory warranty. You held our truck for weeks without being able to accurately diagnose or fix, giving concerns about your capabilities and honesty. Obviously, the loss of three thousand dollars is not something we can take lightly. We would like to think that, working and talking together, we can come up with a solution that would spare a local business from costly litigation and bad publicity. We would like to speak to you on this matter. We have called multiple time, left our information, and have been told that you'd get right back to us. Days to weeks, and still no communication. We are hoping your establishment has integrity we are yet to see, and will reach out as soon as possible. More

Was quoted for my service appointment via text message while my car was in for service. Once I arrived the invoice was for $100.00 more than what I was quoted. Horrible customer service, no apology and re while my car was in for service. Once I arrived the invoice was for $100.00 more than what I was quoted. Horrible customer service, no apology and refused to honor the price I was quoted. I will be reporting this to the BBB and NYS Attorney General's Office. Also they replaced my air filter and left the hosing loose and hose disconnected. I reached out to contact them via their website the same day I had this issue and no one has contacted me, almost a week later. More

Misrepresented the mileage on my car in the purchase contract, (Dylan Lee), completely rude after doing so, especially George Dienos. Disorganized, unprofessional and no concern or effort towards custo contract, (Dylan Lee), completely rude after doing so, especially George Dienos. Disorganized, unprofessional and no concern or effort towards customer satisfaction. More

Buying a new vehicle during the chip shortage was actually made easy thanks to the professional and friendly customer service, courtesy of Luke and Dylan. Two very knowledgeable sales associates with actually made easy thanks to the professional and friendly customer service, courtesy of Luke and Dylan. Two very knowledgeable sales associates with and a low-key, never pushy, hassle-free approach that was much appreciated. I highly recommend Wally's Ford of East Greenbush for a surprisingly pleasant car shopping experience and ask for Dylan M. he's a joy to work with. More

Was told all of recalls were taken care of, a week later I was informed a part was in for a recall that was “taken care of” had come in so I could schedule my next appointment. Also that a bent axel was cau I was informed a part was in for a recall that was “taken care of” had come in so I could schedule my next appointment. Also that a bent axel was causing a shake but after getting it replaced elsewhere, the shake is still presented and the axel was in fact, not bent. More

I enjoyed the honesty and integrity of the service advisor, Herb. He kept me well informed and was very pleasant throughout the process. I look forward to my next visit and will purchase my next Explo advisor, Herb. He kept me well informed and was very pleasant throughout the process. I look forward to my next visit and will purchase my next Explorer at the same dealership. More