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Wally's Chrysler Jeep Dodge Ram of Nelliston

Nelliston, NY

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947 Reviews

6460 NY-5

Nelliston, NY

13410

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Showing 947 reviews

July 12, 2019

Best service around Have been going to the service department at Chevy nelliston for years... Erin is the best.. Would recommend the dealership to everyone. Keep up tye g More

by Jeepguy12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Sponable, Erin Brown, Joe Giardino, Jeff Halusic, Matthew Bearcroft, Greg Hoke
July 12, 2019

New truck. Buying here was a breeze. Absolutely no pressure. You decide what you want and they help you make it happen. Sean Rood, and the others were great h More

by Joe's truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Giardino, Adam Egan, Sean Rood, Jeff Halusic, Ryan Ferdula
Jul 15, 2019 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Thank you for the kind words! We all hope you enjoy your new truck! Joe Giardino Sales Manager Fuccillo CDJR of Nelliston (518) 993-5555 Ext. 570

July 10, 2019

Poor value of customer care Went in for an oil change on my truck. Erin was great called to see if they had any openings they did. Had my husband take the truck over due to me go More

by EMILYB0820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick in service and Erin in service
Jul 10, 2019 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Hey Emily - thank you for your honest review. I sincerely apologize for any inconvenience this has caused you and your husband. We understand that your time is extremely valuable and should be a top priority for us. We strive to make this a quick and convenient place to do business - but we flat out failed in your situation. For that, I am truly sorry. I do hope you give us another shot to make this right. We appreciate your business, and we look forward to doing what we need to do show you that you are always priority number 1! -Shawn Shawn Sponable General Sales Manager Fuccillo Chevrolet of Nelliston 6480 State Highway 5 Nelliston, NY 13410 www.HugeChevys.com (p) 877-382-2455 ext. 522 (e) ShawnS@Fuccillo.com

Jul 10, 2019 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Dear Emily, We value your feedback as we take criticism seriously! We apologize for your negative experience and would appreciate the opportunity to speak with you further Our goal here at Fuccillo is to make sure that you, the customer, are 100% satisfied. My direct line is 518-993-5555 ext 506. Please let us know how we can better assist you moving forward. Thank you! Dom Churchill Business Development Manager Fuccillo Chevrolet of Nelliston 518-993-5555 ext 506

July 10, 2019

Great Experience Matt and the crew and Fuccillo Chevy of Nelliston always go above and beyond. They treat you like family there. I highly recommend this place! More

by RadoGuy84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Brown, Shawn Sponable, Matthew Bearcroft, Matthew Hearn, Greg Hoke
July 10, 2019

New purchase Friendly staff, and they don't waste your time, very straight forward and they know what they are doing. I will recommend them to everyone More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WIlliam Albano, Ryan Ferdula
July 02, 2019

Vehicle inspection and oil change I have a handicap accessible van. In the past I have had my oil changed and my state inspection done at Fuccillo. I made my appointment no problem. More

by hperry2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Porter
Jul 09, 2019 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Hello, My name is Joe Giardino and I am the General Sales Manager at Fuccillo CDJR of Nelliston. I am reaching out to try offer my assistance with this situation. I was made aware of the special needs of your van. I have been in contact with my Service Director and he has placed notes in your service file which will make all our Service Managers and Service Advisors aware of the needs of your van. If there is anything else you might need please feel free to reach out to me on my cell phone at 518-852-4357 or at the store at 518-993-5555 extension 570. I would love to keep you business here and we do appreciate your previous services with us.

July 02, 2019

Serivce we recieved while getting our 2019 Chevy Spark car This is the second time we have bought our vehicles with this company and I would tell everyone what kind of service we receive, and that would be EXC More

by BRBSHPRD23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person who help get us the car his name was Anthony P he was excellent for just starting out in the business he gets a A plus, Dominick Reisen
July 02, 2019

Awesome Dealership is fantastic sales was amazing and the manager was awesome! They went above and beyond for us! Thanks! Our truck is pretty badass too! More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WIlliam Albano, Kyree Lewis, Dominick Reisen
July 02, 2019

Bad information Took car to Chrysler dealership and was given bad advice again with them went in for oil change and inspection and they said in report back rotors had More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Porter
Jul 09, 2019 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Hello, My name is Joe Giardino and I am the General Sales Manager at Fuccillo CDJR of Nelliston. I am reaching out to try offer my assistance with this situation. I apologize for any inconveniences this may have caused. I understand my Service Department was looking out for your safety however they may have been able to handle this situation differently. I would like to get in touch with you regarding any other concerns you may have. Please reach out to me at your convenience, my personal cell phone is 518-852-4357 or the phone number at the store is 518-993-5555 extension 570. Thank you.

June 30, 2019

Buying a new car I went there with my Crude which I bought in 2012. To get an oil change. I want to look around at the new cars, I wanted something with more room. I t More

by deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WIlliam Albano, Kyree Lewis, Joe Carcasole
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