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Wally's Chrysler Jeep Dodge Ram of Nelliston

Nelliston, NY

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947 Reviews

6460 NY-5

Nelliston, NY

13410

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Showing 947 reviews

July 07, 2020

Tried to purchase a vehicle from this man. He gave us the run around and continually lied to us about everything! Wouldn’t allow us to use our company incentive program and told us that their invoice price i More

by mtolman55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vincent Lazo
Jul 08, 2020 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Hello mtolman55, I'd like to start by apologizing for your less than ideal experience at our Jeep dealership. Unfortunately, you were dealing with one of our newer salespeople who was prematurely allowed to interact with prospective customers. Ultimately it's no excuse as we failed to deliver on your expectations. I'd love to have an opportunity to rectify the situation and restore the confidence you once had in our dealership. If possible would we be able to discuss this further? Please feel free to email me at rartigiani@fuccillo.com if that is something you're willing to do. If we can make this "right" we will. Looking forward to speaking to you soon... Best Regards, Rich Artigiani General Manager Fuccillo AutoPlex of Nelliston

Jul 09, 2020 -

mtolman55 responded

Hello Mr. Artigiani, I emailed you and would love to speak with you in regards to this matter

July 03, 2020

Took my mom's vehicle in for inspection, and was in and out just like that! No lines no waiting! Love taking my vehicle here to have any service done! More

by Redlinepl325
Recommend Dealer
Yes
Employees Worked With
Erin Brown
July 01, 2020

Failure to complete the entire deal although i am happy with the truck i bought the vehicle i traded in on it still to this day sits in the parking lot of the garage of the mechanic that More

by jim_jhp
Price
Recommend Dealer
No
Employees Worked With
Mike ? , Ryan Ferdula
Jul 08, 2020 -

Wally's Chrysler Jeep Dodge Ram of Nelliston responded

Hello jim_jhp. I am very sorry to hear about your unsatisfactory experience regarding your traded vehicle. We have since been in contact with the garage your trade in was at, and picked it up per our agreement. My apologies in for the miscommunication on our end. Please know that we are here to service any of your future needs or concerns. Please feel free to email me directly rartigiani@fuccillo.com should you have any questions. Best Regards, Rich Artigiani General Manager Fuccillo AutoPlex of Nelliston

June 30, 2020

In the time the dealership has been there I have purchased at least a dozen vehicles, mostly fords! I have had service done at ford several times and cannot say enough about the service dept. , the More

by PHIL0211FB
Recommend Dealer
Yes
Employees Worked With
Jahleel , and Mike in sales. Harold, and Anthony , mechanics, and Raalph in parts. , Erin Brown, Ryan Ferdula
June 30, 2020

They were awesome 2 do business with fast, friendly n the follow up fantastic. There was a missing windshield washer fluid cap . They drove 90 minutes 2 my job site the next morning n delivered it right 2 m More

by joshuapayne82
Recommend Dealer
Yes
Employees Worked With
Shawn Sponable, Erin Brown, Greg Hoke, Dominick Reisen, BJ Neil, Anthony Pasalacqua
June 29, 2020

Fucillo is hands down the best auto group. Bought my first vehicle years ago, And had to go back and buy a second.from the floor to financial and management A+ More

by mkohlbrenner52
Recommend Dealer
Yes
Employees Worked With
Shawn Sponable, WIlliam Albano, Dominick Reisen, Anthony Pasalacqua
June 28, 2020

Oil change and detailed. Great job. Car looks great. Thanks for your kindness and taking care of your customers in a considerate way with similes More

by geegslv
Recommend Dealer
Yes
Employees Worked With
Chris Porter
June 28, 2020

Last minute oil change and they got me right in. Awesome thank you to Harry hagadorn at fuccillo Ford in nelliston! Keep up the good work More

by Jeepgrl
Recommend Dealer
Yes
Employees Worked With
Grayson Brooks, John Vicciarelli, Rich Weaver, Ed Rivera, Shawn Sponable, Erin Brown, Chris Porter, Greg Hoke, Ryan Ferdula, Rich Artigani
June 27, 2020

Everyone was great! Thank you for such a nice car buying experience. Especially during COVID, everyone made us feel safe and comfortable and buying and trading was easy. More

by mandimartucci
Recommend Dealer
Yes
Employees Worked With
Dominick Reisen, Joe Carcasole, Nick Iamele
June 27, 2020

Simple no nonsence buying experience! Our 2020 Ford Escape was delivered to our home and the purchase was completed online with a couple of phone calls. Everyone was pleasant to deal with More

by RHARRINGTON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Risucci, Mike Smith
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