Wally's Chrysler Jeep Dodge RAM of Amsterdam

tailgate recall Brought my truck in without an appointment and the dealership took care of it right away no problem. They were very obliging and friendly. I would rec Brought my truck in without an appointment and the dealership took care of it right away no problem. They were very obliging and friendly. I would recommend this service department. More

Service manager is rude and not customer oriented One positive is that Lance was able to get my Jeep in a week earlier then anyone else to fix issue. Unfortunately it took a turn. I had my boyfriend h One positive is that Lance was able to get my Jeep in a week earlier then anyone else to fix issue. Unfortunately it took a turn. I had my boyfriend handling the details with the dealership. He was told the part would arrive on Thursday between 3-5pm. Also that the Jeep would be fixed by Monday at the latest. No calls were made to the dealership on Friday nor Monday. Tuesday around 5ish, a call was placed to the dealership and my boyfriend spoke to the service manager. He told him that the part would arrive in 3 to 5 DAYS. The exchange turned heated with the service manager hanging up. The service manager was also asked for the number to Chrysler, he said he didn’t have it. I work in sales, I have customers, I don’t understand how this behavior is allowed. I understand someone in lances position can only provide information that he is given by the actual people doing the service, I don’t blame him. I blame the rest of the service team that should be communicating with him and other young lady that answer the phones. They should be calling people each night if they have a vehicle more then a day with an update. The cashier was nice as well. It’s unfortunate that this dealership has this reputation it has but it’s by their own doing. Two good employees is not going to help, theyall need to be on the same page. I stopped going there for two hour oil changes. 😕 and was hesitating to even do it this time, brought the car on 9/18 , didnot get back til 9/28. More

Great Service Great service department. Not to bad for Amsterdam NY. Waiting room is out dated. Clean neat and Bill and his team are doing a great job. What an impr Great service department. Not to bad for Amsterdam NY. Waiting room is out dated. Clean neat and Bill and his team are doing a great job. What an improvement. More

Worth the drive We drove 2-hours to see Fuccillo! Our previous dealership had screwed us hard and they made it all correct and right again when they didnt have to! We We drove 2-hours to see Fuccillo! Our previous dealership had screwed us hard and they made it all correct and right again when they didnt have to! We received tons of rebates over $6k as did my parents on top of bells and whistles. Mike in finance is beyond AMAZING and Ryan was sooo great with my parents! More