Wally Armour Chrysler Dodge Jeep RAM

We love our 2011 Jeep Patriot with the help of Jeff Ciotti! We recently purchased a 2011 Jeep Patriot and I absolutely love it! Jeff Cioti was a great help! He worked with us to find the perfect vehicle, answer We recently purchased a 2011 Jeep Patriot and I absolutely love it! Jeff Cioti was a great help! He worked with us to find the perfect vehicle, answered all of our questions, and followed up to to make sure we were more than satisfied. We will definitely be back to purchase vehicles in the future!!!!! Thank you, Shay More

DO NOT TRUST WALLY ARMOUR FOR QUALITY OR SAFETY. My wife and I were in the market for a 2007 Ford Edge SEL. We found this one online about 90 minutes from our home. They would not permit us to take t My wife and I were in the market for a 2007 Ford Edge SEL. We found this one online about 90 minutes from our home. They would not permit us to take to our personal mechanic near our home due to the distance; however, they assured many times it was in phenomenal shape. I was very persistent with my salesman to ensure this as we were making a long commute to make this work. They were not very good on communication, but my wife really liked the colors of this particular Edge. Before I even get into the safety and quality issues they sold us knowingly, let's reflect on intentional deceit as to the actual mileage. When we arrived, only a week into our communications with the dealership, the vehicle had an extra 2,800 miles on it! What? According the the Carfax, and their online listing, it was received only 3 weeks earlier with 2,800 less miles on it. When I asked about this blatant deceit, they advised that their reconditioning staff routinely take vehicles home. When I asked if they lived in Florida (this is the only way to account for 2,800 miles in 3 weeks), they laughed but gave no response. It is what it is the impression I was left with. We did not want to use a mechanic we didn't know or trust, and we couldn't use our own to check it out. They offered a 48 hour 100% refund window to take it to mechanic, but we had to purchase it first. Once we got it to our home mechanic that same day, we discovered as follows: There were a few concerns that make me seriously question the quality and competency of their maintenance and dealership staff: 1) It is practically mandatory that air filters are replaced before selling - this was the dirtiest one my mechanic has ever seen. 2) The brake pads were recently replaced but the rotors weren't touched and no lubrication was applied. This is poor/sloppy work at any garage. Rotors should have, at the very least, been resurfaced. Due to the complete lack of lubricant in replacing the pads, there is likely to be further issues resulting from the rust and the buildup therein. 3) The transmission fluid is extremely overdue for flushing. The tint of it is not at all what it should be. 4) The belts are in bad shape - the cracking is evident to, even to the untrained eye, and widespread. 5) The windshield had a major chip in the windshield; such a safety issue should not have gone unnoticed in their safety inspection. It needs to be professionally sealed to prevent spidering and the resulting safety concerns. 6) More than 10 spots were touch-up painted with completely wrong colored paint; a very sloppy touch-up application as well, worse I've seen in any car I've purchased. Many spots were not completed and others ended up on good paint while missing exposed metal. The correct color is easily obtained from dealers, such as theirs, as it's a factory paint job. Their reconditioning department should be embarrassed. I notified the dealership of these issues; directly e-mailing both of my salesmen as well as the dealerships managers and owners. Their combined response was in a voice mail voicing a distinct disinterest in fixing any of the several issues Wally Armour either ignored or failed to recognize; furthermore, they said it was my own fault for trusting them and not taking to a mechanic to verify their claims (speechless....they don't advise trusting them). I would hate to think they intend to send many other families to the same fate. They bragged about selling 200 cars a month....like this though? Steer clear people! As frosting on the cake, they promised us a gas slip to fill up before leaving the lot; they never delivered on this as well. It is worth noting that, on several occasions, I drilled our salesman, Jeff, regarding the actual condition of this vehicle so that we did not waste our entire day, several hours of driving two vehicles, and the gas expenses to purchase this vehicle; we seem to have been misled from the beginning. Jeff repeatedly assured me they were a reputable dealership and a top-notch safety inspection detected no concerns whatsoever. We intend to keep this vehicle; we put a lot of work into making this work out. We just spoke with the lead mechanic and he advised us that he would address the transmission fluid, belts, windshield, and filter immediately. We are going to do this. However, we also will be documenting this extremely unfortunate experience whereas even the most basic quality control issues were completely neglected and/or overlooked. I mean really, an air filter is a whopping $13 bucks. And the windshield - a safety concern that never should have permitted purchase without first being rectified. I have no complaint with a specific salesman's interpersonal skills, they were nice enough to complete their sale; my complaint is with the quality of product delivered and what basic control steps were ignored. A really disappointing experience with a reconditioning department; their basic safety and maintenance checks are also unfortunate. More

Wally Armour experience I had the best experience with Wally Armour from the time i walked in the door and Jeff Cioti opened it for me!!! He was my Salesman!!! EXCELLENT exp I had the best experience with Wally Armour from the time i walked in the door and Jeff Cioti opened it for me!!! He was my Salesman!!! EXCELLENT experience new everything i needed to know about the vehical i wanted and made the buying experience smooth!! Thanks Jeff i will be back again!!! Angela Rankl- Canal Fulton More

Great experience! A huge thank you to Gene Paina at Wally Armour for making my recent used car purchase a positive experience. Gene was knowledgable, friendly and eager A huge thank you to Gene Paina at Wally Armour for making my recent used car purchase a positive experience. Gene was knowledgable, friendly and eager to go the extra mile to get me into my "new" Dodge. I will definitely refer my friends and family to Wally Armour. Thanks again Gene. More

Great experience! Jeff Ciotti is excellent! Not only was he up front about how Wally Armour does business (what you see on the windshield is the bottom line), he unders Jeff Ciotti is excellent! Not only was he up front about how Wally Armour does business (what you see on the windshield is the bottom line), he understood that we were looking for a vehicle within a certain price range and he was respectful about staying within our budget. We left with a gorgeous Jeep Liberty and smiles on our faces because Jeff made the whole experience pleasant. Highly recommend! More

No pressure purchase It has be several years since I’ve purchased a new car, and although the service dept. had done an amazing job keeping my 2000 Jeep on the road; it w It has be several years since I’ve purchased a new car, and although the service dept. had done an amazing job keeping my 2000 Jeep on the road; it was just time. Candidly I was nervous on what to expect, but when we met with Brian Dudley there was no pressure. Most impressive is that he asked my wife and I questions like what we were looking for in a vehicle and what we what type of driving we would be doing. He was then able to give us some great options and explained in detail those options. After we purchased the car Brain was exceptionally patient explaining all of the technologies in our Dart. My wife and I are very pleased with the amazing ride and acceleration of our car; but I’m most excited with the almost 33 mpg we are getting. The dealership (sales and service) are the complete package. Thank You Brian and the entire staff at Wally Armour for making this and easy and positive experience. More

bad tirers 3 had broken belts broken. tires were moved around with different brands front and back. heard nothing!!! very disappointed every one seemed very nic 3 had broken belts broken. tires were moved around with different brands front and back. heard nothing!!! very disappointed every one seemed very nice. More

All around great service! My experience at Wally Armour was all around great!! I directly met with a salesperson, Brian Dudley. I had done some research online at their webs My experience at Wally Armour was all around great!! I directly met with a salesperson, Brian Dudley. I had done some research online at their website and on the Chrysler website about the vehicle I was looking for. Brian was very knowledgeable about the vans I was looking at. He answered all my questions in detail. He was honest and patient with all my questions. Furthermore, he worked very diligently to get us the best deal on the vehicle that we wanted. I would definitely recommend purchasing a vehicle with Brian and the Wally Armour dealership! More

Kody was awesome to work with! My car broke down on one of the coldest days of the year. I told Kody what I was needing for a car. My car was the first one that he suggested I test My car broke down on one of the coldest days of the year. I told Kody what I was needing for a car. My car was the first one that he suggested I test drive. He new exactly what would work for me. He is definitely is an asset to Wally Armour! More