Walls Ford - Service Center

I purchased 2 used vehicles from this dealer, a Mercury Montego and Mercury Milan. At first I was treated fairly and, as far as I know, honestly for each scheduled maintence or problem. My last experience Montego and Mercury Milan. At first I was treated fairly and, as far as I know, honestly for each scheduled maintence or problem. My last experience bordered on fraud: 1 1/2 weeks after a $2,000 tuneup of the Mercury a warning light on the console indicated an engine problem. I was told that the transmission needed to be replaced; a cost of over $2,000. I decided instead to have the car serviced at a local repair shop - there was no problem with the transmission other than the fluid was drained and not refilled during the tuneup at Walls! More

Shortly after Christmas 2007 I took my 2002 Ford Ranger to Walls to diagnose a rough idle, occasional bucking and squeaking noise from under the engine. The truck was dropped off without the check engine to Walls to diagnose a rough idle, occasional bucking and squeaking noise from under the engine. The truck was dropped off without the check engine light on. Within 3 hours of dropping the truck off I received a call from the service writer. He called to tell me that my truck needed a new engine and the squeeking noise was a crank bearing. I was very skeptical of this dignosis but it still ruined my New Year holiday and I decided to pay their $99 diagnosis fee and pick my truck up. Unfortunately I didn't pick up until after hours and when I started it the check engine light was on. Once I got home I used my scanning tool and found the engine code was a misfire on cylinder 4...... I called the dealership to voice my frustration and a different service writer said he would make it right so I dropped my truck off again. They did back down from bad engine diagnosis and instead blamed the problems on low oii level and coolant. I have taken care of the truck since new and it has never used oil or coolant. Needless to say I picked mu truck up and went elsewhere. A local independent found the problem in 20 minutes. The left side O2 sensor was gone which was causing the rough idle etc. The squeak was caused by the rough idle shaking an exhaust hanger near the back of the engine. Needless to say I will never do business with Walls Ford and will do my best to tell everyone I can about my experience. More