Back

Walls Ford - Service Center

Salisbury, MA

5.0
438 Reviews

438 Reviews of Walls Ford - Service Center

Sort by
February 05, 2016

Poor experience with service department I paid for an oil change, tire rotation and inspection. A few days later the low brake fluid light came on so that part was at least skipped in the More

by muggle_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall his name,
Feb 08, 2016 -

Walls Ford responded

As a free service to our customers, checking and topping of fluids is part of a free multi-point inspection we perform on all vehicles in for service. If the brake fluid was missed, we sincerely apologize. Regarding the tire pressure, with the temperatures fluctuating as much as they do in New England, this can happen on occasion. We set the pressures according to the specs for each vehicle and they are double checked upon departure. For the light to come on days later means that the issue occurred after leaving - and may even have been a result of the cold temperatures. Had the tires been low when leaving the dealership, the light would have been on. Any road test of more than 10 miles is done by the Service Manager (who is part of the Ownership team). Vehicles are not driven hard to duplicate any concern. Every car is treated as a top priority in our department, and we take pride in the work we perform. If you feel that these items were missed, we apologize and will work harder to ensure that doesn't happen again. -- Bryan Wall Wall's Ford

July 24, 2015

Excellent service We are from out of town and Walls are friendly, kind and couldn't be more helpful! They would be my dealership of choice! We have been coming to New H More

by bloomwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
March 22, 2014

My 2008 Lincoln MKZ with fewer than 70,000 miles, check engine light went on and I went to a local mechanic to get a diagnostic reading for free. I was told that I needed expensive repairs. I called Wall More

by bmgeorgian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Customer Service
Mar 24, 2014 -

Walls Ford responded

Hello, As I responded on the other review site the situation with your vehicle was a unique one as the vehicle was purchased elsewhere used, and was coming to us for the first time. We had no access to any previous repair records - we can only go by the diagnostic codes we receive and don't know what we will find as we proceed. As a customer courtesy, Derek did contacted Lincoln Customer Service. As a further gesture of goodwill, any charges you incurred during your visit were fully refunded - mailed out on March 3, 2014. We understand how important customer experience is and would like to assure you that all our representatives participate in ongoing training throughout the year. Thanks for your feedback. We have been in business 38 years and strive to continue to provide outstanding customer service. Julie Wall Wall's Ford (978) 462-6658

May 09, 2013

I bought my Ford at a different dealer because I lived in a different town. Then I moved here and had an oil change at Walls and everything was fine. But then I needed an inspection sticker and I have always More

by rosiea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
May 23, 2011

John at Wall's, is was of the nicest and most helpful people i've ever met. My service experienc at Wall's, was one of the more enjoyable ones i've had. John helped to get me a vehicle to drive, while mi More

by kmoore47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wall II
February 04, 2011

Walls Ford and their now closed Lincoln Mercury dealership in Methuen, MA have always been a 1st rate family owned dealership. I have had my Lincoln Mark LT truck serviced at their former Methuen More

by LiveFreeNH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan
December 27, 2010

I purchased 2 used vehicles from this dealer, a Mercury Montego and Mercury Milan. At first I was treated fairly and, as far as I know, honestly for each scheduled maintence or problem. My last experience More

by ascoppa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
January 19, 2008

Shortly after Christmas 2007 I took my 2002 Ford Ranger to Walls to diagnose a rough idle, occasional bucking and squeaking noise from under the engine. The truck was dropped off without the check engine More

by dinne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
2
...
44