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Walls Ford - Service Center

Salisbury, MA

5.0
442 Reviews

442 Reviews of Walls Ford - Service Center

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August 02, 2017

Fast and fix the first time service , parts and service worked together to get vehicle repaired. I noticed that the service advisors are very nolageble and work closely with mechanics to More

by Paully
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2017 -

Walls Ford responded

Thank you so much for your feedback! Our goal is to provide a five star experience. We are happy to hear that you got exactly what we strive to achieve at Wall's Ford in Salisbury, MA. We look forward to seeing you again soon!

August 02, 2017

Excellent service every time I will always take any vehicle I own to Walls for service. The entire team there is incredible. They're fast, friendly and efficient. There is nowhere More

by Klrobino84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2017 -

Walls Ford responded

Thank you so much for sharing the experience you had with Sean at Wall's Ford. We try hard to make every visit a five star experience - our goal is 100% customer satisfaction and it sounds like we achieved that with you, The team will be very happy to hear your feedback! Thanks again!

August 01, 2017

Great service We purchased our Explorer from Wall's Ford and have all of our vehicles serviced there. The service is always professional and the quality is great. I More

by kkjmcbride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2017 -

Walls Ford responded

Thank you so much for your review. We strive to make everyone's experience here smooth and stress free, so I'm pleased to see that yours continue to be. Thank you for your continued patronage!

July 31, 2017

Brakes and wheel bearing Replaced brakes and a creaky wheel bearing. Prompt, friendly, honest and informative. I recommend service here to anyone regardless of where you bough More

by caffiend79
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Walls Ford responded

Thank you for your review, we appreciate it!

May 09, 2017

Spents thousands I have spent thousands getting my Explorer serviced here and I have an obscure part that is faulty and they don't cover it outside of warranty. Never More

by carguy26
Recommend Dealer
No
Employees Worked With
Brian Wall
May 11, 2017 -

Walls Ford responded

I am sorry to hear that a part is faulty and not covered under warranty. We were happy to help you out by not charging a diagnostics fee. Our usual experience is that if an item is covered under warranty, and is within the warranty period, the provider (whether Ford or an outside warranty company) will cover that part. We are sorry if this was not your experience. My name is Julie Wall and I am one of the managers here. If you would like to discuss this further, please contact me at (978) 462-6658 or by email at juliew@wallsford.com

December 28, 2016

Hats off to an Excellent Service Person I had an almost impossible issue with my Lincoln Town Car, but once Derek Roy got involved, it got solved. He is excellent and sure knows his "stuff" More

by Bill7337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
December 14, 2016

Outstanding Service I have been buying Ford products from Wall's Ford for more years than I remember as my father did back in his day. Every one of the vehicles were 100% More

by 2013 Chevy Cruze LTX RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
December 10, 2016

Great Service as always! We have been Wall's customers for a very long time. We have leased and purchased cars and have always had our service done at Walls. All the service More

by Janet Cooke
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
August 23, 2016

transmission check staff was very nice, work was finished a little quicker than promised, car is running better now, service was covered under warranty so it was free More

by Mango
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept, very friendly, can't remember the names
August 22, 2016

Excellence Always find professional performance and quick service no matter my questions or be out of schedule, I always find from the people on the dealer answ More

by axeljon63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman, brean Wall, Derek Roy