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Walls Ford - Service Center

Salisbury, MA

5.0
438 Reviews

438 Reviews of Walls Ford - Service Center

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May 09, 2017

Spents thousands I have spent thousands getting my Explorer serviced here and I have an obscure part that is faulty and they don't cover it outside of warranty. Never More

by carguy26
Recommend Dealer
No
Employees Worked With
Brian Wall
May 11, 2017 -

Walls Ford responded

I am sorry to hear that a part is faulty and not covered under warranty. We were happy to help you out by not charging a diagnostics fee. Our usual experience is that if an item is covered under warranty, and is within the warranty period, the provider (whether Ford or an outside warranty company) will cover that part. We are sorry if this was not your experience. My name is Julie Wall and I am one of the managers here. If you would like to discuss this further, please contact me at (978) 462-6658 or by email at juliew@wallsford.com

December 28, 2016

Hats off to an Excellent Service Person I had an almost impossible issue with my Lincoln Town Car, but once Derek Roy got involved, it got solved. He is excellent and sure knows his "stuff" More

by Bill7337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
December 14, 2016

Outstanding Service I have been buying Ford products from Wall's Ford for more years than I remember as my father did back in his day. Every one of the vehicles were 100% More

by 2013 Chevy Cruze LTX RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
December 10, 2016

Great Service as always! We have been Wall's customers for a very long time. We have leased and purchased cars and have always had our service done at Walls. All the service More

by Janet Cooke
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
August 23, 2016

transmission check staff was very nice, work was finished a little quicker than promised, car is running better now, service was covered under warranty so it was free More

by Mango
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept, very friendly, can't remember the names
August 22, 2016

Excellence Always find professional performance and quick service no matter my questions or be out of schedule, I always find from the people on the dealer answ More

by axeljon63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman, brean Wall, Derek Roy
June 24, 2016

Good service This is a good family owned dealership. Nice people and a excellent service department. They appreciate your business and work hard to earn and keep More

by ken44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
June 23, 2016

Excellent Service ! I love the convenience of Walls Ford! They are extremely professional and accommodating. .. Saturday appointments, shuttle service and my service ad More

by Shllee67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
June 06, 2016

service dept. is excellent. they are very service oriented and very helpful. Steven freeman is always very conscious of my needs and has bailed me out numerous time More

by don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steven freeman
June 04, 2016

Great Service! From calling to make an appointment to picking up my car, the experience with Walls Ford was pleasantly seamless. At drop off Steve was very friendly More

by Julie P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
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