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Walls Ford - Service Center

Salisbury, MA

5.0
435 Reviews

435 Reviews of Walls Ford - Service Center

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February 17, 2018

Great service department! Best service! Fast, friendly, go out of their way to help not just get the job done but make it easy for the customer! I will always recommend them to More

by MegO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Feb 19, 2018 -

Walls Ford responded

Thank you for your review! We couldn't be happier that Steven and Gary provided you with such a great experience. Your recommendation means a lot to us - and the team will be thrilled to hear your feedback!

February 15, 2018

Recall Service Steve Freeman is always friendly, fast and knowledgeable. Greg Deluca is a fair and honest salesman. I enjoy working with Steve, Greg and all of the f More

by Escapedriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Walls Ford responded

Thank you for sharing your review. Our team of professionals work hard to provide the best customer service there is to offer. It's so nice to hear that Steven and Greg helped to make your experiences such positive ones. We look forward to serving you for many years to come!

February 14, 2018

recall I was pleased with the guys in the service area, Steven was very helpful. However, not until after I drove home, and did some errands did I notice my More

by MariaC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2018 -

Walls Ford responded

Thank you for taking the time to write about your experience. So sorry about your hood! We will make sure to double check in the future!

February 10, 2018

Wonderful service The service department at Walls for is always helpful courteous and takes the worry out of owning my car. I appreciate all that you guys do for me e More

by JMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Feb 13, 2018 -

Walls Ford responded

Thank you for taking the time to write a review. We couldn't be happier that Sean and Derek consistently provide you with a courteous and stress free experience. We look forward to serving you for many years to come

February 09, 2018

Service/ warranty I purchased. Premium care warranty when I bought my2012 Lincoln MKZ. I constantly had to call Lincoln to have repairs covered. The service manager bec More

by Redlincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Wall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Feb 09, 2018 -

Walls Ford responded

We are very sorry to hear that you are not happy with the warranty you purchased in 2014 with the car. Once we found that the item was not covered under warranty, we tried other avenues to get you some assistance with the repair. Unfortunately, struts are susceptible to the environment and the Factory Warranty had expired due to mileage. If we could think of anything else to do for you we certainly would have tried that as well. If you would like to discuss this further, please don't hesitate to give me a call. Julie Wall (978) 462-6658

Feb 10, 2018 -

Redlincoln responded

HMM. I doubt very much that everything was done. Bryan wall sits in the service dept and could have intervened at any time. There is something fishy going on with the billing in the service dept. I always have to call Lincoln customer care to get things covered. I was told the airbag wasn't covered eiher but once I called Lincoln...wow it was covered!!! I sincerely hope that future customers are treated better than I was.

February 05, 2018

Best Service group ever All of the three guys I have worked with over years with my trucks have been amazing, you always feel like they are being polite, honest and direct an More

by cddsix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Feb 09, 2018 -

Walls Ford responded

Thank you for sharing your review. Hearing that you've consistently had such good experiences is the best thing we could hope for! Your recommendation means a lot to us! We look forward to serving you for many years to come!

February 03, 2018

Wall's Ford Service Dept. Service Department diagnosed and fixed my problem at a fair price and within a reasonable amount of time. I was very impressed and will return for fut More

by Matt May
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Feb 09, 2018 -

Walls Ford responded

Thank you so much for sharing your experience at Wall's Ford. Our goal is to provide everyone with the best service there is to offer. We want every experience to be "five stars" and it sounds like Derek achieved that goal with you. We look forward to serving you for many years to come!

February 01, 2018

Good work, fair price I have had my Fusion Hybrid serviced at Walls Ford since moving to this area 3 years ago. They are always courteous, helpful and prompt. They let me k More

by FloridaTransplant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2018 -

Walls Ford responded

Thank you so much for sharing your experience! Our team of professionals is dedicated to providing the best customer experience there is to offer. It's so nice to hear that Steven helped to make your visit a positive one. We look forward to serving you for many years to come.

January 19, 2018

2010 Ford Expedition Service They did a great job on my SUV - even worked with the warranty company to get them to pay for 2/3 of my service needs. I am bringing my other Ford fo More

by F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jan 23, 2018 -

Walls Ford responded

Thank you for taking the time to write a review; and for your recommendation. We couldn't be happier that Derek and Bryan provided you with such a great experience. We look forward to serving you for many years to come.

January 11, 2018

Outstanding service & always willing to do the extra I was not aware my vehicle was still under warranty. Not only did they replace my battery and attend to other details, it was finished ahead of sched More

by htheberge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Jan 12, 2018 -

Walls Ford responded

Thank you for your review. Those pleasant surprises are always nice to find! It's great to hear that Derek provided you with such good service. He is a true asset and we are lucky to have him on the Wall's Ford team. We look forward to serving you for many years to come.

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