Walls Ford - Service Center

Always a great experience at Walls! I typically work with Derek. He is awesome, very knowledgeable and helpful. I have had good experience with all of the service writers. Nice family I typically work with Derek. He is awesome, very knowledgeable and helpful. I have had good experience with all of the service writers. Nice family owned business to work with. More

F350 Super Duty Service manager (Derek Roy) was accommodating and professional toward someone who is rather picky about the care and service of their vehicle. Thanks Service manager (Derek Roy) was accommodating and professional toward someone who is rather picky about the care and service of their vehicle. Thanks so much! More

Good service is hard to find. Whenever I go to Walls for service, I am always greeted at the door with a smile and a how may I help you.. Prompt and quality service are truly hard Whenever I go to Walls for service, I am always greeted at the door with a smile and a how may I help you.. Prompt and quality service are truly hard to find, but at Walls you get a team that goes the extra mile. Thank you all. More

Perfect Job! I came in unannounced with a flat tire and spoke to Stephen Freeman, the Tech writer. He was able to take my car in immediately , the mechanic plugged I came in unannounced with a flat tire and spoke to Stephen Freeman, the Tech writer. He was able to take my car in immediately , the mechanic plugged the leak (a wall board screw was the culprit!). Unfortunately I did drive while the tire was leaking air and damaged the tire itself, but not the rim! Steve indicated they could have a tire for me the next day.He gave me choices as to what I could do, but I decided it was safer to replace the tire, than wait to see if it would blow out due to the other damage I caused. The next day, I called at 8:30 am, although the tire was not in as of yet, Stephen indicated they would call me back as soon as it arrived.True to his word I received a call.They had either at 10am or 12:15 pm slot available. I chose the 12:15pm slot. Tire was replaced, mounted, balanced and I was in and out of Walls in approx 1/2 hour! Excellent service! I so appreciate the professional and technical care I recieved fro Walls Ford! I had also gone to BJS and their price was approx. $20.00 cheaper than Walls but the time and amount of gas I would of had to spend getting there and back was alot more. SO glad Walls Ford was there for me. More

Always a pleasure! It is always a pleasure to deal with Wall's service department. They are courteous and helpful and take care of all my problems and needs. It is always a pleasure to deal with Wall's service department. They are courteous and helpful and take care of all my problems and needs. More

A good experience working with Steven I came in for an oil change, and had the Service Department to go over the whole truck. Found some things that needed to be done, scheduled another ap I came in for an oil change, and had the Service Department to go over the whole truck. Found some things that needed to be done, scheduled another appointment, received a quote, and had the Service Department do the work. Steven was very easy to work with, and very detail oriented. More

Mechanical problems far from home! Recently, my wife had to be towed to your service department. We live near Augusta, Maine, and she was going to visit her mother. Mr Freeman called Recently, my wife had to be towed to your service department. We live near Augusta, Maine, and she was going to visit her mother. Mr Freeman called me at home, explained the problem, gave me a concise plan to fix our Ford Explorer, the cost, and time frame. The man lived up to EVERY PART of hids plan, and she was on her way with enough time to still visit her mom before making the three hour trip back home. I'm very grateful for his kindness and efforts, not just because he helped my wife of nearly 50 years, but also because he managed to juggle his busy schedule to fit her in. Mr. Freeman, and every other person involved in helping my wife, demonstrated the professional commitment lacking in so many other businesses, and have proven to us that we have wonderful and dependable neighbors to our south. Many thanks to each of you! More

Very Satisfying Have been coming Wall's Ford for over 4 years and Steven Freeman and the service department treat me as if I am the most important client they have. T Have been coming Wall's Ford for over 4 years and Steven Freeman and the service department treat me as if I am the most important client they have. The work is always done quickly and expertly the first time. The rewards program is great too. I love Walls Ford and the people that run it. I recommend Walls Ford. Thank you! More

Service Great, courteous service as always, quick in and out for 6 month check with LOF, checking and topping off all fluids.... this service staff has always Great, courteous service as always, quick in and out for 6 month check with LOF, checking and topping off all fluids.... this service staff has always been top shelf with me ... they remember who you are ... More

Oil Change Service As has always been the case when dealing with Derick, the service is outstanding and Derick is always eager to answer any questions I have. As has always been the case when dealing with Derick, the service is outstanding and Derick is always eager to answer any questions I have. More