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Walls Ford - Service Center

Salisbury, MA

5.0
439 Reviews

439 Reviews of Walls Ford - Service Center

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May 05, 2018

Service dept is friendly and helpful! I always have my car serviced at Walls! For years now, nothing but polite and helpful service! It’s not a 10 min oil change, but I get the works pkg a More

by Mango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
May 05, 2018 -

Walls Ford responded

Thank you for your continued patronage, and for taking the time to share your experience at Wall's Ford. You're right, The Works Package does take a little longer, and is well worth it with all your fluids being checked and, as you mentioned, the tires rotate. Thank you again for your loyalty - and your review!

May 02, 2018

Great, friendly service in the neighborhood! I am so pleased, once again, with Walls Ford. They sent me a friendly reminder about my 6-month FREE tune-up and were able to do the work soon after I More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
May 02, 2018 -

Walls Ford responded

Thank you so much for this great 5-star review. Our team works hard to provide the best service, and we're glad that was reflected in your most recent visit. We really appreciate you being a loyal customer helping to share the word about us - and, look forward to serving you for many years to come!

May 01, 2018

Excellent Service The service department is top notch. Sean my service advisor knows me and my vehicles as soon as I call. They are always accurate with the time estima More

by 3 Fords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Walls Ford responded

Thank you for sharing your experience at Wall's Ford. Our goal is 100% satisfaction, and it sounds like Sean achieved that goal. We look forward to providing you with great service for many years to come.

April 25, 2018

Excellent service in a timely manner. Whether it’s Sean, Derek or Stephen they pat attention to what we are saying and what we want done. We are informed of any services that are due to be More

by Midge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Wall's Ford's Service and Parts Departments. Our goal is 100% satisfaction and it sounds like we continue to achieve that goal with you. The team will be thrilled to hear your feedback! WE look forward to serving you for many more years to come!

April 25, 2018

I came in for an oil change. Walls Ford is always a friendly place. The service department is a helpful group. I have never had an unpleasant experience here. It’s easy to get to More

by Kkcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nocifora
Apr 30, 2018 -

Walls Ford responded

It's so nice to hear that your visit was quick and pleasant - We couldn't be happier to hear that everyone is always friendly. We have a great group of associates who work hard to provide a five star experience. And, it's nice to hear that doesn't go unnoticed. Thank you again!

April 23, 2018

it was just great !!! I had great service and I was taken care of just right. The waiting time was that bad.I had great experience working with the service center, More

by cosmo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2018 -

Walls Ford responded

Thank you for your review. Hearing you had a great experience is the best thing we could hope for! Thank you for choosing Wall's Ford - we look forward to serving you for many years to come!

April 23, 2018

satisfied customer Great close to home dealership ,they take your car in right away,great service guys, quick service.Always tell you whats wrong with your vehicle befo More

by SUPERBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Apr 24, 2018 -

Walls Ford responded

Thank you for sharing your experience at Wall's Ford! We couldn't be happier to hear that Sean, Steven, and Derek provide you with the transparency we strive for. We want every experience to be 5 stars and it sounds like we have achieved that goal with you. Thank you again for your feedback!

April 18, 2018

Service Sean Freeman is a most helpful service writer. He provided an analysis of what repairs were needed and the estimated costs of the replacement parts ne More

by Charles R. Parrott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Walls Ford responded

We couldn't be happier that Sean provided you with a great experience. Our team of professionals is dedicated to providing the best customer service there is to offer and it sounds like Sean achieved that goal. We look forward to seeing you again!

April 16, 2018

fast response I brought my 2013 Ford escape in because of a engine Fault light. I dropped off my car on Sunday without an appointment and to my surprise the servic More

by BK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Walls Ford responded

Thank you so much for your review. We couldn't be happier that Steven provided you with such a good experience. We look forward to seeing you again!

April 11, 2018

Great place It is always a great experience when dealing with with Steve and Walls Ford-excellent service. I will remain a customer for Ford vehicles for life. More

by CR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2018 -

Walls Ford responded

On behalf of all of us at Wall's Ford, thank you for sharing your review about our dealership. We're thrilled that you enjoy working with Steven, and we look forward to serving you for many years to come.

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