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Walls Ford - Service Center

Salisbury, MA

5.0
435 Reviews

435 Reviews of Walls Ford - Service Center

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October 08, 2018

Excellent Servic This was my first appointment with this service department. I found the staff very pleasant to speak with and knowledgeable of my service needs. My w More

by polyv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2018 -

Walls Ford responded

Welcome to Wall's Ford, and thank you for your review! Our team works hard to provide a "five star" experience. It's so nice to hear that Sean helped to make your visit such a positive one. We look forward to serving you for many years to come!

September 30, 2018

Always Great Service I have always had a great experience with Walls Ford. I am in there every-other month sometimes more to have work done. I walk in for oil changes,t More

by JulesDad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Walls Ford responded

Thank you for taking the time to share your experiences with Wall's Ford. Our team works hard to provide a top notch experience and its nice to hear that we consistently hit that mark for you. We look forward to serving you for many years to come.

September 21, 2018

Grade A service from Wall`s Ford service team. Be advised that the service team at Wall`s Ford is top notch. Respectful and courteous along with automotive skill. Did old school thousand mile oil More

by Barry J Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fountain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2018 -

Walls Ford responded

Thank you for your review. The team works hard to provide a smooth and stress free experience and its nice to hear it doesn't go unnoticed. We look forward to serving you for many years to come.

September 20, 2018

Rock solid Wall's Service department is why we chose to buy a Ford. If Wall's decided to sell only vintage Yugos, that would be my next rig. Good quality, ti More

by telecomz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Walls Ford responded

Thank you for your review. No, wait a minute, first off thank you for the laugh and secondly thank you for your review! It's customers like you who make our jobs rewarding. We look forward to serving you for many years to come.

September 14, 2018

Great customer service Received a appointment quickly repairs done correctly the first time . Also performed recall on the truck . Great dealership with follow up and fall More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2018 -

Walls Ford responded

Thank you for sharing your experience with Sean. Everyone on the Wall's Ford team works hard to provide a five star experience, and it's nice of you to let us know that doesn't go unnoticed. We look forward to serving you for many years to come!

August 30, 2018

Great customer service Dealt with service depeartment several times so far Honest reliable and attention to detail Looks out for the customer interest and doesn’t t More

by Holly wood
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Roy
Aug 30, 2018 -

Walls Ford responded

Thank you for sharing your experience with the Wall's Ford Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to serving you for many years to come. Thank you again for your review, and your recommendation!

August 18, 2018

Remarkable performance Dropped off Ford Fusion with some sort of throttle issue that we had been trying to resolve for 4 months. We took it to a local garage, and they kinda More

by Richard goes fast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Walls Ford responded

Thank you for sharing your experience. Our team is dedicated to providing a positive experience and it looks like Sean achieved that goal. Again, thank you for your review. We look forward to serving you for many years to come!

August 07, 2018

excellent courteous, efficient, timely, honest.highly recommend this Ford dealership....four other family members have bought and had vehicles serviced at this More

by Manning1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Aug 08, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Derek and Bryan! Hearing that you had such a good experience is our goal, and its a pleasure to hear that it does not go unnoticed. We look forward to serving you for many years to come.

August 07, 2018

Awesome!! I brought my truck here to have an issue fixed,a recall done,and an alignment done. Dealing with Sean & Steve made it a very easy process. Explained e More

by Msargent1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Walls Ford responded

Thank you for your review! We couldn't be happier that Sean and Steven provided you with a great experience. Our goal is 100% customer satisfaction and it sounds like we've achieved that goal with you. We look forward to serving you for many years to come.

August 02, 2018

DISHONEST!! I purchased a "certified pre-owned" vehicle from them back in Nov. 2017 and in February 2018 I heard a loud screaching noise coming from my rear tire. More

by PS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 03, 2018 -

Walls Ford responded

We are very sorry to hear you were unhappy with your experience. Please know it is never our goal to disappoint a customer. We believe our many positive reviews, on all the various sites, are evidence of this fact. And, we encourage customers to take a vehicle to their mechanic. We always try to maintain the highest standards of service, I am terribly sorry to hear you feel this was not your experience. If you would like to talk about your experience any further, please don't hesitate to contact me directly at 978-462-6659 and ask for Julie.

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