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Walls Ford - Service Center

Salisbury, MA

5.0
435 Reviews

435 Reviews of Walls Ford - Service Center

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May 04, 2021

I have been having my Ford vehicles serviced at Wall's for quite a number of years and more especially because of their service manager, Derek Roy. He has always been very helpful and knowledgeable by pr More

by Bill7337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Simko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
May 04, 2021 -

Walls Ford responded

Thank you for taking the time to share your experiences, Bill! The team at Wall's Ford works hard to provide top notch service, and appreciates hearing that does not go unnoticed. We look forward to continuing to provide you with the best possible customer service for many years to come! Thank you again for your review, and for your recommendation.

April 30, 2021

The service and staff at Walls Ford are always top notch! They are quick, professional and a pleasure to deal with. 10 out of 10 every time. I cannot recommend them enough! More

by Klrobino84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
April 29, 2021

Steve and Sean did an awesome job to make sure that all my needs were met. Who could ask for anything more? Thanks much, Walls! More

by edemarco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Walls Ford responded

Thank you for your review! We look forward to continuing to provide you with awesome service for many years to come!

April 23, 2021

Sean Freeman has excellent customer service skills. It is a pleasure doing business with him. He makes the whole process of getting service simple!! Thank you. More

by diannecloutier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Walls Ford responded

Thank you, Dianne, for taking the time to write your review. You're right about Sean - he is definitely an asset. We are lucky to have Sean on the Wall's Ford team! Thank you again for sharing your experience. We look forward to serving you for many years to come.

April 16, 2021

I would like to thank the team that helped me out. I really appreciated the immediate help in an emergency. I will go call to walls ford. More

by Jwrangler12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Walls Ford responded

Thank you so much for your review. So glad we were able to help!

April 09, 2021

Great customer service and follow up and follow through. Employees work as a team to make sure customer satisfaction. Staff is very knowledgeable and explain issues with ease More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fountain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
April 08, 2021

Sean is absolute wonderful!! He treats me like he would his own mother. I asked him to be honest with me about when I needed to trade in my car--he was completely honest. You can trust the staff at Wall's More

by abbiegore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
March 29, 2021

The people at Wall's are exceptional. They are transparent and explain what needs to be serviced. They then deliver on their explanation. Highly recommend their service department. More

by brian_oneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

Derek Was Super helpful as well as the rest of the Derek Was Super helpful as well as the rest of the Walls Ford team There’s. i in this team good group Highly recommend will use in fut More

by Holly wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 24, 2021 -

Walls Ford responded

Thank you for your review, and your recommendation, Holly! We look forward to serving you for many years to come!

March 15, 2021

Have been using Walls for warranty work and routine maintenance on my 2018 f150. Steven, Sean and Derek are all great! The service dept always takes care of my truck with no issues ever. Thanks guys. More

by Kmalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 24, 2021 -

Walls Ford responded

We agree - Steven, Sean, and Derek are great! We are lucky to have them on the Wall's Ford team! Thanks for taking the time to share your experience. We look forward to continue taking care of your truck, and providing your automotive needs!

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