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Walls Ford - Service Center

Salisbury, MA

5.0
439 Reviews

439 Reviews of Walls Ford - Service Center

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August 16, 2021

Always extremely helpful and friendly. The service department always willing to fit you in even without an appointment. Checking out the entire vehicle and making recommendations on what is necessary More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Aug 17, 2021 -

Walls Ford responded

We appreciate you taking the time to share your experience, David. Thank you!

August 16, 2021

I received excellent service, including Sean giving my grandson a tour of the shop! The installation of the bed cover and the instruction for use was very helpful! More

by dan.tymann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Walls Ford responded

Thank you for sharing your experience with Sean, Dan. So glad your grandson enjoyed the tour! We look forward to serving you for many years to come

August 10, 2021

The staff is always friendly and professional. And always thorough in going over what needs to be done and/or whatever work has been completed. More

by sharkfin17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Walls Ford responded

Thank you for your review! We look forward to serving you for many years to come!

July 29, 2021

I have repeatedly informed everyone at Walls that they are by far the best Ford service department. Sean Freeman couldn't have been anymore helpful with my issue and follow-up with the necessary fix. We w More

by carrollwj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Walls Ford responded

Thank you for taking the time to share the experience you had with Sean at Wall's Ford. We appreciate your feedback and look forward to serving you for many years to come..

July 23, 2021

We had a death in the family that required us to drive to Iowa. It was very stressful. My F250 needed an oil change before we could leave, and I showed up at the Walls service department, unannounced, to s More

by SteveS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Walls Ford responded

Sorry for your loss Steve! Glad to hear we helped make a very stressful time a little easier for you.

July 20, 2021

This is the 1st time I had Steve as my service advisor and Steve did a wonderful job with his patience dealing with the warranty company for 3 days of back and fourth with claim Dept. Wasn't easy but he More

by Mpotenza86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 24, 2021 -

Walls Ford responded

Thank you for taking the time to share your experience. We couldn't be happier that Steve got things done with the Warranty company. He's very tenacious and we're lucky to have him on the Wall's Ford team. We look forward to serving you for many years to come.

July 15, 2021

Sean and everyone at Walls provided me with great service. Always friendly, knowledgeable, accommodating, and efficient! I fully trust Walls Ford my car's service needs. More

by Kathie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Walls Ford responded

Thanks so much for your positive feedback, Kathie, and for taking time to leave us a review. We really appreciate it! So glad to hear that Sean provided you with such great service. At Wall's Ford we strive to be the most friendly and helpful dealership- and we’re honored to have earned your trust.

July 03, 2021

Sean and the team at Walls have always been superb both in sales but especially service. Been a very satisfied customer for almost 30 years. More

by dfloreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Walls Ford responded

Thank you for taking the time to share your many years of experience! We look forward to serving you for another 30 years!

July 01, 2021

I was surprised how fast and efficient they were. I dropped my car off around two o'clock in the afternoon. By three thirty they called me on my cell phone and told me what the problem was. I gave the More

by Rbkeeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Walls Ford responded

Thank you for taking the time to share your experience! We’re so happy we were able to get that taken care of so quickly - and look forward to continue providing you with great service for many years to come.

June 21, 2021

Easy scheduling of appointment, and The service department was very helpful. The place was clean, and everyone was very professional. I would recommend them to anyone. More

by peterwilsonsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Walls Ford responded

Peter, Thank you for taking the time to share your experience! We value all customer feedback, and we're happy you had such a positive experience. We look forward to providing you with great customer service for many years to come!

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