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Walls Ford - Service Center

Salisbury, MA

5.0
435 Reviews

435 Reviews of Walls Ford - Service Center

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July 23, 2021

We had a death in the family that required us to drive to Iowa. It was very stressful. My F250 needed an oil change before we could leave, and I showed up at the Walls service department, unannounced, to s More

by SteveS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Walls Ford responded

Sorry for your loss Steve! Glad to hear we helped make a very stressful time a little easier for you.

July 20, 2021

This is the 1st time I had Steve as my service advisor and Steve did a wonderful job with his patience dealing with the warranty company for 3 days of back and fourth with claim Dept. Wasn't easy but he More

by Mpotenza86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 24, 2021 -

Walls Ford responded

Thank you for taking the time to share your experience. We couldn't be happier that Steve got things done with the Warranty company. He's very tenacious and we're lucky to have him on the Wall's Ford team. We look forward to serving you for many years to come.

July 15, 2021

Sean and everyone at Walls provided me with great service. Always friendly, knowledgeable, accommodating, and efficient! I fully trust Walls Ford my car's service needs. More

by Kathie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Walls Ford responded

Thanks so much for your positive feedback, Kathie, and for taking time to leave us a review. We really appreciate it! So glad to hear that Sean provided you with such great service. At Wall's Ford we strive to be the most friendly and helpful dealership- and we’re honored to have earned your trust.

July 03, 2021

Sean and the team at Walls have always been superb both in sales but especially service. Been a very satisfied customer for almost 30 years. More

by dfloreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Walls Ford responded

Thank you for taking the time to share your many years of experience! We look forward to serving you for another 30 years!

July 01, 2021

I was surprised how fast and efficient they were. I dropped my car off around two o'clock in the afternoon. By three thirty they called me on my cell phone and told me what the problem was. I gave the More

by Rbkeeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Walls Ford responded

Thank you for taking the time to share your experience! We’re so happy we were able to get that taken care of so quickly - and look forward to continue providing you with great service for many years to come.

June 21, 2021

Easy scheduling of appointment, and The service department was very helpful. The place was clean, and everyone was very professional. I would recommend them to anyone. More

by peterwilsonsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Walls Ford responded

Peter, Thank you for taking the time to share your experience! We value all customer feedback, and we're happy you had such a positive experience. We look forward to providing you with great customer service for many years to come!

June 15, 2021

Sean and the service team at Walls are the best. Sean is always accommodating, friendly and looking out for me and my vehicles. Walls is the only place I go for service. More

by pharding51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Walls Ford responded

Thank you for taking the time to share your experience with Sean, and the Service team, at Wall's Ford. We look forward to continuing to provide you with the best service for many years to come!

June 11, 2021

Excellent service, superior technicians. Steven is a tremendous service rep. Vehicle was ready when promised. Fair price with no additional costs. Never a bad experience More

by Rfgoldberg12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

Sean was absolutely wonderful to work with. He explained exactly everything they were going to be working on, and how the process went. He took the time to update me daily on the status of my car, and insur More

by K.Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
June 08, 2021

My vehicle was serviced at scheduled appointment time. Work was performed as requested and discussed. Service personnel were knowledgeable, professional and courteous. We have purchased vehicles at Walls More

by bfreema63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
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