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Walls Ford - Service Center

Salisbury, MA

5.0
439 Reviews

439 Reviews of Walls Ford - Service Center

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July 25, 2022

This is the first time in my car owning experience that I had a dealership make me feel like they were on my side, not the manufacturers. The commitment to getting a defect in the manufacturing process was v More

by crwboulder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Walls Ford responded

Thank you for your review. So sorry you had a problem with your truck, but glad we were able to get it taken care of. The team at Wall's Ford works hard to provide top notch customer service, and it sounds like Sean hit that goal. We look forward to serving you for many years to come.

July 12, 2022

Went in for an oil change, and was told rear brakes needed replacement. was out of there within an hour and a half. More

by HondaNewCar2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 13, 2022 -

Walls Ford responded

Thank you for sharing your experience. So glad we were able to get you taken care of so quickly. We look forward to serving you for many years to come!

July 06, 2022

Been a customer for quite a few years. Always treated well by Wall Ford and would recommend other Ford owners to take advantage of Wall Ford. More

by Etatro01985
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Jul 13, 2022 -

Walls Ford responded

Thank you for your review, and your referral! We look forward to serving you for many more years!

July 04, 2022

call the guy and was able to get in very fast and got the word done even faster More

by car man
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 13, 2022 -

Walls Ford responded

Thank you so much for sharing your experience!

July 01, 2022

Steve was amazing with his customer service. He kept me informed of what was needed and when the parts would be in. After completion of the job, I had a totally unrelated problem with the radio More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Walls Ford responded

Thank you, Larry, for sharing the experience you had with Steven. He is among the best, and we are lucky to have him on the Wall's Ford team. Thank you for your review. We look forward to serving you for many years to come

Jul 13, 2022 -

Larry responded

You are welcome

July 01, 2022

One of the best on time and very friendly be back soon thank you very much More

by slhiddenbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 07, 2022 -

Walls Ford responded

Thank you for your review! We look forward to serving you for many years to come!

June 23, 2022

Sean Freeman always treats us like we’re special customers. Any problem we have with our cars , he makes sure we’re totally satisfied that the problem is resolved. More

by durningthomasf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Walls Ford responded

Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to share your experience with Sean — he is truly a gem to have on the Wall's Ford team! We count ourselves lucky for customers like you, and look forward to serving you for many years to come!

June 22, 2022

I spoke w Mike in service the other day, ordering an item that Whitaker two months to get in. He said, let me make a call…. He did, next thing I know, he got the part for the very next day!! ABOVE and BEYO More

by Oceanwitch19.2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Walls Ford responded

Thank you for taking the time to share your experience! So glad Mike was able to get you the part so quickly - we're lucky to have him on the Wall's Ford team! Thank you again for your review!

June 21, 2022

Service department always makes it easy from scheduling to completion of service on time. I will recommend Wall’s to my friends and family. More

by Helicopter Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jun 22, 2022 -

Walls Ford responded

Thank you for your review and your recommendation, Bill! We look forward to serving you for many years to come.

June 20, 2022

Easy to schedule online, fast and friendly service for an oil change and tire rotation. will return More

by Awall422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Walls Ford responded

Thank you for sharing your experience! We look forward to serving you for many years to come.

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