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Walls Ford

Salisbury, MA

4.9
902 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, Escape, F150, Superduty, F250, F350, Explorer, Edge, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
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2 Merrill St

Salisbury, MA

01952

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Showing 902 reviews

February 24, 2018

Great customer service! Thank you to salesman Brian Fantry and Walls Ford! Great customer service! Made the purchase of my new vehicle quick and painless. Highly recommended. More

by clacarubba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Fantry
Feb 25, 2018 -

Walls Ford responded

Thank you for your review and your recommendation! Our goal is 100% customer satisfaction, and it sounds like Brian achieved that. Enjoy your new MKS! We look forward to serving you for many years to come.

February 22, 2018

Professional, courteous .and reliable Walls consistency performs excellent and reliable service on both of my Lincoln vehicles. They demonstrate a high level of integrity which establishe More

by Go Walls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2018 -

Walls Ford responded

Thank you for your review and your continued business. Our goal is to consistently provide the best customer service and it's nice to hear it doesn't go unnoticed. The team will be thrilled to hear your feedback!

February 19, 2018

Great timely and efficient service. I always receive the best service in a timely and efficient manner. I would certainly recommend using wall Ford to any of my friends and family. More

by Cuse67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Walls Ford responded

Thank you for this great review, and for your recommendation! We're thrilled that you enjoy your experiences here. Our team of professionals work hard to provide the best customer service, and it sounds like Steven achieved that with you. We look forward to serving you for many years to come.

February 19, 2018

Only Place I Trust Always excellent service. Very accommodating to a busy schedule. I have been to other Ford dealers in the past and none of the other service departmen More

by BritRoseM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Walls Ford responded

Thank you for your review. Our goal is a "five star" experience - and it's wonderful to hear that Steven and Bryan provided youth an excellent experience. We look forward to serving you for many years to come!

February 18, 2018

fixed damage My vehicle's window was damaged when it was in for service. I mentioned it to Steven, he saw the damaged and arranged to have the window replaced at m More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Walls Ford responded

Thank you for your review and we're glad everything turned out well. We couldn't be happier that Steven provided you with such a professional and pleasant experience.

February 17, 2018

Great service department! Best service! Fast, friendly, go out of their way to help not just get the job done but make it easy for the customer! I will always recommend them to More

by MegO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Feb 19, 2018 -

Walls Ford responded

Thank you for your review! We couldn't be happier that Steven and Gary provided you with such a great experience. Your recommendation means a lot to us - and the team will be thrilled to hear your feedback!

February 15, 2018

Recall Service Steve Freeman is always friendly, fast and knowledgeable. Greg Deluca is a fair and honest salesman. I enjoy working with Steve, Greg and all of the f More

by Escapedriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Walls Ford responded

Thank you for sharing your review. Our team of professionals work hard to provide the best customer service there is to offer. It's so nice to hear that Steven and Greg helped to make your experiences such positive ones. We look forward to serving you for many years to come!

February 14, 2018

recall I was pleased with the guys in the service area, Steven was very helpful. However, not until after I drove home, and did some errands did I notice my More

by MariaC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2018 -

Walls Ford responded

Thank you for taking the time to write about your experience. So sorry about your hood! We will make sure to double check in the future!

February 10, 2018

Wonderful service The service department at Walls for is always helpful courteous and takes the worry out of owning my car. I appreciate all that you guys do for me e More

by JMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Feb 13, 2018 -

Walls Ford responded

Thank you for taking the time to write a review. We couldn't be happier that Sean and Derek consistently provide you with a courteous and stress free experience. We look forward to serving you for many years to come

February 09, 2018

Service/ warranty I purchased. Premium care warranty when I bought my2012 Lincoln MKZ. I constantly had to call Lincoln to have repairs covered. The service manager bec More

by Redlincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Wall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Feb 09, 2018 -

Walls Ford responded

We are very sorry to hear that you are not happy with the warranty you purchased in 2014 with the car. Once we found that the item was not covered under warranty, we tried other avenues to get you some assistance with the repair. Unfortunately, struts are susceptible to the environment and the Factory Warranty had expired due to mileage. If we could think of anything else to do for you we certainly would have tried that as well. If you would like to discuss this further, please don't hesitate to give me a call. Julie Wall (978) 462-6658

Feb 10, 2018 -

Redlincoln responded

HMM. I doubt very much that everything was done. Bryan wall sits in the service dept and could have intervened at any time. There is something fishy going on with the billing in the service dept. I always have to call Lincoln customer care to get things covered. I was told the airbag wasn't covered eiher but once I called Lincoln...wow it was covered!!! I sincerely hope that future customers are treated better than I was.

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