Wallace Volvo Cars

A Great VOLVO buying Experience at Wallace in Stuart We visited the Wallace dealership with all intentions of buying the new S60 but ended up leaving with a gorgeous XC40 SUV! Our salesman, Glenn Geng, w We visited the Wallace dealership with all intentions of buying the new S60 but ended up leaving with a gorgeous XC40 SUV! Our salesman, Glenn Geng, was very professional & knowledgeable on the features of both the S60 & XC 40 which helped us to make a decision to lease the SUV. He spent 30+ minutes with us as we test drove the car to learn about the newest features of the 2019 XC40. He also worked with us for a good deal on the price and took care of all the paperwork & phone calls for our auto insurance and motor vehicle registration. We drove our new SUV home a few hours later. We highly recommend Glenn and the Wallace dealership in Stuart for a great car buying experience! More

Get it in writing. There word is bull Purchased a 2018 Volvo S90 in January 2018. Purchased a loaner and got a good discount. The problem I am experiencing is the Manager ,Dirk, promised m Purchased a 2018 Volvo S90 in January 2018. Purchased a loaner and got a good discount. The problem I am experiencing is the Manager ,Dirk, promised me the upgraded 19.5" wheels for an additional $1000.00. I was willing to wait for the wheels before purchase but he promised me I would have them within 1 month since his Manager already gave the OK to sell me the wheels at a discounted price. I took his word. BIG MISTAKE. Have tried to contact DIRK a few times but to no avail. Showed up at the dealership to confront him. He gave me the run around and promised me again the wheels are coming in. Shame on me for not getting it in writing. Will never deal with WALLACE again. More

Worst service I’ve ever received anywhere My advice to everyone, do not go here. They turn a very simple repair into a nightmare. What was to be couple of hundred dollars to replace a sensor My advice to everyone, do not go here. They turn a very simple repair into a nightmare. What was to be couple of hundred dollars to replace a sensor turned into almost $1900 quote. After personally looking at what parts at this point, “Dawn” and the tech claimed to needing to be replaced were very unnecessary, Their reasoning for all extra parts is rust. I challenge anybody to show me a vehicle with no rust. You can find rust on a car straight off the assembly line. The tech also stated he broke off the sensor that needed to be replaced. This sensor is behind the break rotor which is kind of a tight space, had he removed the break caliber and rotor as he should have, it would have been much easier to remove the bad sensor. Now the entire time both the tech and Dawn are insisting that the rust on the vehicle is why they can’t get the rotor off to properly make the repair. While Iam standing right there watching I ask that the tech spray liquid wrench it, low and behold the rotor came off now the area where this sensor was is readily accessible. So without the removal of the rotor and no prior approval from myself to risk removing the broken sensor via drilling it out and possibly causing unnecessary damage, he took it upon himself to drill it out. Due to drilling in an awkward and confined space resulted in the hole in which the sensor to be replace was wallowed out causing the sensor to not sit in properly. Now the next day they are telling me I need to replace this part because the sensor will not fit properly and need bearing to ensure that all the parts go together without further issues. After speaking with Dawn twice more about theses extra needed parts she finally realizes she not going to get them out of me refers me to her manager with a very rude attitude. My conversation with the manger does not go their way either, This place has one goal get your car in and make as much as they can. To sum it up they didn’t get $1900 out me, my car is on it way to another shop. Don’t get ripped off More

I was greeted with a lie I made a service appointment with Dawn, stood right in front of her and agreed to a 8am Wednesday appointment. I put it on my iPhone calendar and hel I made a service appointment with Dawn, stood right in front of her and agreed to a 8am Wednesday appointment. I put it on my iPhone calendar and held it up to acknowledge the day and time. When I pulled into the service lane at 8am Dawn announced that my appt. was one day prior at 9am. When I showed her my calendar she shrugged it off and blamed her misplaced trust in other WLLce employees for the scheduling mistake. I should have known right then that her inability to take responsibility was a big red flag. So after a 1/2 hour wait in the lounge Dawn came in to inform to me that the check engine light on my Certified PreOwned Volvo was caused by an unplugged solenoid wiring harness and that unless a part is replaced it is not a covered repair. I'd be on the hook for the $129.95 diagnostic fee. She then rambled on about whether someone else had service the vehicle and unplugged the harness. I guess her many years of being a service expert didn't cover the chicken and the egg question. How could the check engine light come on before "someone" unplugged the harness? I had only owned the car for a month and the check engine light came on and off within a few hundred miles of my purchase. And before directing me to the cashiers window would I like to schedule a $380 appt. for an air filter, cabin filter and brake flush. Or maybe a $257 spark plug job. Original equipment Volvo spark plugs sell at $39 for six plugs. OEM air and cabin filters sell for about $40 combined. That leaves another $500+ in labor for Dawn's monthly sales goal. So of course she referred my complaint to her service manager Larry and he insisted that anything electrical or mechanical that comes loose is considered an adjustment and not covered by the warranty. He went even further to assert that it is impossible for the harness to come unplugged on its own, that maybe someone from Jiffy Lube unplugged it prior to the car going through the Volvo 130 pt check for certification. The technicians report reads that the connection was not unplugged, that it was loose. And the corrective action was to reinstall the connection and secure. My question remains that if the connection can never come loose on its own as Larry insisted, then why would the technician need to secure the connection? The answer is Larry determined that my value as a customer is $129.95. It's not really any big news to report on this website that a franchised automobile service center is wholly focused upon financial goals and that each car owner is looked upon as a revenue source, and not as a customer. More

Rude service Dawne talks down to customers. She is very rude'. They tried to upsale me even though my 07 Volvo only had 70k miles on it. They want me to believe Dawne talks down to customers. She is very rude'. They tried to upsale me even though my 07 Volvo only had 70k miles on it. They want me to believe that I need 6k worth of service... what a joke! I guess Dawne thought she had an ignorant customer in front of her. Little did she know!!! Anyway, after agreeing to 2k worth of "repairs" my Volvo has been in worse shape- not sure if it will ever be the same smooth sailing car that I once loved. Do not let them work on your car! More

Red Flags Every word out of their mouths are lies, Their so called "Master Mechanics" are learning on the job through mistakes!!!!! and the customer pays for Every word out of their mouths are lies, Their so called "Master Mechanics" are learning on the job through mistakes!!!!! and the customer pays for them. Basically lets throw any part in the car till they get the car running, after thousands of dollars, the car breaks down again. Untruthful about service that was done. How can they stay in business. Absolute CROOKS. More

I love my volvo The service was good. I did feel as though we were a part of a "game" having to go back and forth and back and forth about price. All in all a decent The service was good. I did feel as though we were a part of a "game" having to go back and forth and back and forth about price. All in all a decent experience. I do love my Volvo! More

Warrantee issue Wallace Stuart would not honorWorst dealersh Worst dealership ever, arrogant and ignorant staff , trying to screw their customers over. We knew we had a throttlebody issue in the car but they in Worst dealership ever, arrogant and ignorant staff , trying to screw their customers over. We knew we had a throttlebody issue in the car but they insisted on running a diagnostic check and then it turned out it was a throttlebody issue that was under warranty but their service manager Larry decided that they were not going to honor the warranty so they said if we don't pay to have them fix it that they were still charging us $129 diagnostic fee in order to get our car out of service without them even fixing it they have some scam going over there just because business is slow in January doesn't mean you rip off your customers More

Our Experience at Wallace Volvo We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in the door, three people looked directly at us and we stood in the lobby for about 5 minutes before anyone approached us to see if they could help. I am a very understanding person and had any of these people had clients with them I would understand the wait, but they didn’t. They pretended as if we didn’t exist so we walked over to the XC90 in the show room and began looking at the vehicle. Eventually, a sales associate approached us, looked us both up and down and then asked if he could help us. Yes, we both were in jeans and off that day so we didn’t come dressed in our Sunday best. Yes, we are both young, I am 28 and my girlfriend is 32, however we are both professional adults who were writing a check for the vehicle. We would have thought this would have been a smoother process since there was no financing to negotiate. We asked about their inventory and if they had a 2016 XC90 in Onyx black with charcoal interior. We also explained we wanted the momentum with the momentum plus package, vision package, homelink and apple play. The associate did not write down our request and said he would see if he had it. I was advised that Volvo of Clearwater (Volvo of Tampa’s sister store) had it and that Volvo of Tampa could get the vehicle. Great, we both thought. I requested for the associate to show us a vehicle that had the same features and if we could do a test drive. You would have thought I just asked someone to show me the inside of the White House by how this sales associate acted. It was very apparent that we were “bothering him”. We did not walk out because we wanted to test drive a vehicle that had the same features before we had it brought over from Volvo of Clearwater. During the test drive, the sales associate did not explain many of the vehicles features and I had to ask questions about every feature in the vehicle to get an answer. His response was always very short and lacked detail. A consumer would expect someone to show them the features of the vehicle at least. After we got back to the dealership from the test drive, we were escorted to the used car side of the lot. We didn’t want a used car, but apparently, the sales associate thought it would be more in our “price range”. At no time, had we discussed prices or how we were paying for the vehicle, he made this assumption by how we looked I guess. We advised we were not interested in a used vehicle and that we wanted the new 2016 with the upgraded wheels (5 spoke matte wheels). The sales associate replied “those are $750 more”. We replied, “we realize that, but we want them”. I guess he thought we wouldn’t be able to afford the $750. At this time, we walked back into the show room and I requested that we talk numbers. I had already done pricing research and had a written quote in hand (with a vin #) of a vehicle in Stuart, FL from Wallace Volvo that was the best price I had been able to find. It was the exact same vehicle Volvo of Tampa was going to get from Volvo of Clearwater. I let the sales associate go talk to his manager and they came back with a quote significantly higher than the one I had from Wallace Volvo ($5,000 difference). I showed the sales associate the quote (out the door price) from Wallace Volvo and the sales associate stood up and walked to his managers office. After a few minutes, the manager and sales associate came back to the table where we were sitting and the manager stated, “we don’t like to lose money on our cars, there is no way you are going to get that car for that price”. He then stated, “that car must be a demo or used vehicle”. I assured him it wasn’t and we stood up, shook their hands and left. Also, it should be noted, Ferman Volvo in Tarpon was very polite but they didn’t have the vehicle in stock that we wanted. The next day, we drove to Wallace Volvo in Stuart, Florida. Wallace’s sales manager, Dirk and sales associate, Sean were awesome. We were treated very well and ended up with the vehicle for the exact price Dirk quoted me in writing. There were no games, no belittling and no false representations of the vehicle. The vehicle even had the protection package on it that the Volvo of Tampa / Volvo of Clearwater vehicle didn’t have! The vehicle was not a demo and wasn’t used like Volvo of Tampa assured me it would be. The vehicle had 19 miles on it when we walked out the door. We happily wrote Wallace Volvo a check, shook their hands and drive home with our vehicle. Also, Dirk spent over an hour explaining every feature on the vehicle prior to us leaving. I know that everyone has different experiences at car dealerships, however, I have never been treated as poorly as I was at Volvo of Tampa in my life. The way we were treated was that we didn’t appear that we could “afford” the vehicle we were purchasing. It also should be noted, Volvo of Clearwater was also not able to come close to the Wallace Volvo quote. Volvo of Clearwater was $4,000 higher than Wallace Volvo and stated, “we just can’t discount these cars”. It should also be noted, Volvo of Clearwater was not discourteous, they just couldn’t match the quote from Wallace Volvo. If you are looking for a Volvo, look at Wallace Volvo. It was a great experience and no one could even come close to their pricing. It was well worth the drive. Everyone treated us well and we love our new Volvo XC90!!!!! THANKS AGAIN DIRK AND SEAN! More

Don't believe a word they say unless you see it in print first and get a copy. Also dont look for support from Management. Lying is obviously the norm at this place. They told me to drive in and they w first and get a copy. Also dont look for support from Management. Lying is obviously the norm at this place. They told me to drive in and they would sell me a car for a fixed amount with a detailed spec. When I arrived suddenly the spec changed and they denied saying it even though I wrote down the salesman's detailing of the spec to me over the phone. Obviously they though having driven all that way I would just accept things - but I don't like be taken for a fool. More