Wallace Volvo Cars

Dawn is good to work with. My only complaint is how long I had to wait for my service appointment. My only complaint is how long I had to wait for my service appointment. More

Dealer remained in contact with me; kept me informed on all that needed to be done, and the progress. Helped me with transportation to and from dealer. all that needed to be done, and the progress. Helped me with transportation to and from dealer. More

Kind of a weird setup. I called in mid-February to get a service appointment, and was told none were available until April. WHAT??? But then they said if you wish to dro I called in mid-February to get a service appointment, and was told none were available until April. WHAT??? But then they said if you wish to drop your car off as an “emergency,” you can do so and hopefully we’ll get to it in a couple of days. And they also had no loaner cars available. WHAT??? Anyway, we dropped our car off and they had it fixed in two days. They have a shuttle service to get you to/from the dealer, which we used successfully. No issues. But we ended up borrowing a neighbor’s car to get to other places. The car repair was done under warranty, so no charge to us which was nice. And they washed the car before we picked it up. Also nice. So they did a nice job, gave me back a clean car, but the whole “emergency” routine seems pretty dumb to me, and having to keep the car for two days for a fairly simple repair is strange, on top of not offering a loaner. So, a weird/stupid setup, but our car is fixed and the people we dealt with at the dealership were also quite nice, courteous, and professional. More

Every Department is exceptional. Joshua McClure in sales was a terrific asset to the sales process. He’s energetic, super organized and knowledgeable and friendly, too! He is a joy t Joshua McClure in sales was a terrific asset to the sales process. He’s energetic, super organized and knowledgeable and friendly, too! He is a joy to work with - from finding just the right car thru the buying process. I love my new XC60 Plug-in Hybrid and would not have purchased one without Josh’s amazing help. He made me feel like a valued customer. Such a good experience. More

An employee give us information about a feature. Our car had that was not the case which we found out after we purchased the car. The finance person also misled us with some deceitful information ab Our car had that was not the case which we found out after we purchased the car. The finance person also misled us with some deceitful information about how soon we could pay off the car without a penalty. I called the dealership to relay that information which they didn’t really seem to have an interest in and denied that the information was deceitful. I would be leery to buy a car from Wallace in the future. More

John Graner was so helpful and patient- my experience at Wallace Volvo was excellent- everyone was friendly and extremely efficient making my car buying experience a positive one! Wallace Volvo was excellent- everyone was friendly and extremely efficient making my car buying experience a positive one! More

Bought a used car from them a week ago and it already has issues, doesn’t run right. Shakes when u accelerate. Glad they forced the extended warranty on me although it probably won’t even be covered. Do NOT issues, doesn’t run right. Shakes when u accelerate. Glad they forced the extended warranty on me although it probably won’t even be covered. Do NOT buy from them. More

John Graner was the best! And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the custo And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the customer service was excellent. Plus my Volvo XC90 is soo cute ! More

My salesman was John Graner. He was amazing very attentive & answered all my questions. Manager Chris Smith was great getting the deal done! Would definitely recommend Wallace Vo He was amazing very attentive & answered all my questions. Manager Chris Smith was great getting the deal done! Would definitely recommend Wallace Volvo! More

Just purchased my second xc40 from Wallace Volvo and had a great experience again. John was very helpful and never once made me feel pressured, just gave me options and helped me choose what was best for me a great experience again. John was very helpful and never once made me feel pressured, just gave me options and helped me choose what was best for me. Steve with finance was hilarious, and again no pressure and could tell he genuinely cared about helping me and my situation (previous Volvo was totaled but she held her own, hence me buying the same exact car again!) John, Steve, and Cisco were all helpful, and not once felt like i was playing some game. Will be back for another Volvo when this lease is up!! More