Wallace Volkswagen

Bad Service, Bad Dealership Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no longer Wallace customers. After failing to fix my 2019 Jetta's infotainment system problems, the Service Manager was overtly rude, condescending, and offended me. I found out yesterday, while pursuing a Safety Recall on my car that my business is no longer welcome at Wallace Volkswagen. This was confirmed by Wallace's upper management. They said flat out that they are not interested in my business. Which, I guess given the poor service, I'm OK with. My network of car buyers will vote with our wallets and give someone else the business. A shame, after having bought or leased five new VWs from Wallace. More

Wasted my time Drove from Orl Fl to look at 2018 VW Atlas. Was given a price over the phone and I informed the Rep Chayane who I thought was the sale person but was Drove from Orl Fl to look at 2018 VW Atlas. Was given a price over the phone and I informed the Rep Chayane who I thought was the sale person but was not. That we will need to negotiate the price, she said sure we can ! We want your business and will do what it takes to make it happen. But it did not happen, meet with Andre, so I was trading a Audi A6 2013 53k close to excellent condition. They offered me a ridiculous low amount $ for my trade, stating it needed tires... and it had mva, which was a scrap on the bumper and repaired for $400. Which he never asked me what type of mva it was. But I believe he did want to sell that atlas to someone who knows how to negotiat Tires really... I Believe he wanted to get a innocent or a not very savvy person to buy his car at a price well above the FMV. Bad business. More

Worth the Wait 2019 SEL Beetle Convertible A most pleasant, professional and positive experience buying a new 2019 SEL Stonewashed Metalic Blue Beetle Convertible from the Wallace Sales and MGT A most pleasant, professional and positive experience buying a new 2019 SEL Stonewashed Metalic Blue Beetle Convertible from the Wallace Sales and MGT Team. Thank You Jon, Ally, Andre and Penny for procuring this special and timely BLESSING for me. More

Lovin’ my Beetle Jon and Andre did a great job in helping us decide on a car that was not yet on the lot. I was not disappointed when the car arrived. Communication th Jon and Andre did a great job in helping us decide on a car that was not yet on the lot. I was not disappointed when the car arrived. Communication throughout the process was very good. The highlight of our experience was dealing with Peggy who made the paperwork, titling, tagging and registration a breeze. More

Very Crooked Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk o Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with latch, so had car towed into dealer. Already had an appointment to resolve electrical issues that had been ongoing from another dealer and had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $ 125 for a key to "unlock" the trunk. Got the car home, the "key to unlock the trunk" did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $ 125. Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they won't even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. More

Worst customer service Went there for a particular car, but first of all, had to wait like 15min before Someone came out to help, and they were not very helpful, one guy in Went there for a particular car, but first of all, had to wait like 15min before Someone came out to help, and they were not very helpful, one guy in particular, was kind of rude, have purchased Many cars at Toyota, and will continue to do so, service needs improvement at Wallace, More

Great peolpe I do not remember being treated so good when buying a car. Ben and Ryan were definitely TOP NOTCH. Love my car and will go back when it is time for my I do not remember being treated so good when buying a car. Ben and Ryan were definitely TOP NOTCH. Love my car and will go back when it is time for my new one. More

worst crooks I have run across at a car dealer I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I couldn't prove it and offered to sell me a new bracket at over twice VW retail price. They also did a repair and replaced a part that was not defective. When I refused to pay $500 for something I didn't need and showed the service manager and the CEO of the Wallace group of dealerships how to test the part (easy) they admitted it was not defective. The CEO's exact words were: "well you have us at a disadvantage because you know what you are talking about." That same day that I sat there for hours while they replaced the wrong part for $500 I saw the service manager take advantage of two women who didn't know they were being charged for things they did not need. I'll never walk into a Wallace dealership again! More

Nice way to do business It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. More

Dave and Andy are awesome! The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could s The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could smile more. She's not very personable. More