Wallace Volkswagen

Since we moved to PSL we have serviced our car at Wallace and most times I’ve dealt with David who has been amazing. I’m always glad when I am assigned to him. and most times I’ve dealt with David who has been amazing. I’m always glad when I am assigned to him. More

I’m very happy with the service department at Wallace VW. I trust David to handle anything that needs to be addressed. I trust David to handle anything that needs to be addressed. More

Dealer went above and beyond, Very knowledgeable about his products and all necessary attachments. Extremely courteous, his products and all necessary attachments. Extremely courteous, More

I bought my car in for recall. The turn around was quick which was very satisfying since it’s my only car. Also, I appreciate the courtesy service….Jim was very professional and The turn around was quick which was very satisfying since it’s my only car. Also, I appreciate the courtesy service….Jim was very professional and pleasant. More

The whole crew is patient, attentive, and helpful. Will never take my GTI anywhere else. Will never take my GTI anywhere else. More

A most pleasant, positive and enjoyable experience buying two cars ID-4 and used beetle. Everyone exceeded expectations and very knowledgeable on this new electric vehicle especially Thalia who did her home two cars ID-4 and used beetle. Everyone exceeded expectations and very knowledgeable on this new electric vehicle especially Thalia who did her home work and needs to be commended. Thanks again Cathy and Tony More

They have no idea how to repair VW these are the answers i got from them " uhh it could be " or : well we dont know " " or Lets get you to come back next week " when the all the light these are the answers i got from them " uhh it could be " or : well we dont know " " or Lets get you to come back next week " when the all the lights came back on and i spoke to donna lady her response was we fixed what we could and what the codes came from the reader .. tried telling me there was lights on the dash and they didnt have any errors .. took the car to Kingsport the dealership there was able to get all issues fixed with a few hours . .. dont charge someone for work if you do not know how to repair the car correctly .. More

Drove an hour to look at a specific car. Sales manager was very rude, talked down to both me and my boyfriend. Would not recommend. They offered low for my trade and did not negotiate at all. Not worth th was very rude, talked down to both me and my boyfriend. Would not recommend. They offered low for my trade and did not negotiate at all. Not worth the drive. More

Wallace VW Stuart salesman hiding from me was pathetic ! Radio broke 2 months after purchase salesman dodged me several times,"like I did notice" lol, last purchase here. Paid $50 deductible under service wa Radio broke 2 months after purchase salesman dodged me several times,"like I did notice" lol, last purchase here. Paid $50 deductible under service warranty for $800 radio. Penny was great & Dave in the service department has good CS skills they get a 5! More

Bad Service, Bad Dealership Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no longer Wallace customers. After failing to fix my 2019 Jetta's infotainment system problems, the Service Manager was overtly rude, condescending, and offended me. I found out yesterday, while pursuing a Safety Recall on my car that my business is no longer welcome at Wallace Volkswagen. This was confirmed by Wallace's upper management. They said flat out that they are not interested in my business. Which, I guess given the poor service, I'm OK with. My network of car buyers will vote with our wallets and give someone else the business. A shame, after having bought or leased five new VWs from Wallace. More